Romeo Nissan | Page 27

An excellent dealership From the second I arrive until my car is returned I am always treated to the utmost respect for my car, my time and my money. From the second I arrive until my car is returned I am always treated to the utmost respect for my car, my time and my money. More

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Outstanding customer service. Helen K. Tom gave us outstanding customer service. He was very knowledgeable and patient with us. Tom helped us choose the correct model to suit our needs. H Tom gave us outstanding customer service. He was very knowledgeable and patient with us. Tom helped us choose the correct model to suit our needs. He was genuinely friendly and happy to help us make the right decision. He made our purchase a very enjoyable experience. Everyone at the dealership were top notch and very helpful, including Tom, Romeo, Lauren and Jordan. We love our new NX and we know we will enjoy coming to the dealership for service. More

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Outstanding dealership, cars, sales rep and service. We purchased our second RX 350 based on our excellent experience. We found Tom to be very knowledgeable, professional, helpful and pleasant. All of We purchased our second RX 350 based on our excellent experience. We found Tom to be very knowledgeable, professional, helpful and pleasant. All of the employees at the dealership are first class. Highly recommended! More

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Heat shield Repair Rattling for a month. Called Lexus and they told me that it was probably a heat shield. They fit me in that day and the best part - it only cost me $4 Rattling for a month. Called Lexus and they told me that it was probably a heat shield. They fit me in that day and the best part - it only cost me $40 for the repair. Cheaper than my oil changes. More

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When you need the best you get the best Consistently excellent service from all the team at Lexus of London especially the direct contact “The Service Teaam” Romeo our service advisor goes a Consistently excellent service from all the team at Lexus of London especially the direct contact “The Service Teaam” Romeo our service advisor goes all the way to ensure we receive the the very best service, More

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Great Services I've been a long time customer with Lexus Services department and I've always had excellent experiences having my vehicle serviced. Every time the ser I've been a long time customer with Lexus Services department and I've always had excellent experiences having my vehicle serviced. Every time the service is quick, efficient and welcoming, looking forward to see you guys again. More

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Back in 2015, I purchased my first used Lexus from Rick Watson. The service and professional attitude Rick provided was incredible. It was so great that my parents, who vowed never to visit a "new" car dea Watson. The service and professional attitude Rick provided was incredible. It was so great that my parents, who vowed never to visit a "new" car dealership changed their mind. Fast forward 3 years, I'm back and Rick not only got me a great deal on the trade-in of my previous Lexus, but also got me a great deal on a lease of a new 2019 Lexus IS. Whenever I am in for service, if Rick is around and sees me waiting, he always comes by to say hi. I always value Rick's honesty, his desire to look out for the best interests of his customers, and his concern to get you in the right vehicle for you, and not just trying to make a sale. I've recommended him to people in the past, and will continue to do so into the future. Looking forward to getting my next Lexus from Rick in a couple years! This attitude not only applies to Rick, but to the team at the Service counter. Romeo is always quick to greet you, and is always up front with what my vehicle actually needs versus what can wait or is not necessary. I had an instance in January this year where my blower fan died, thus leaving me with no heat. Romeo was able to squeeze me in the next day, give me a loaner, and get everything repaired by the following week. Always a pleasure dealing with him! More

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GREAT CAR - GREAT SERVICE The reminder for the required lube & filter maintenance for my 2014 GS - F-Sport appeared on my in-car nav display and on the windshield sticker. My S The reminder for the required lube & filter maintenance for my 2014 GS - F-Sport appeared on my in-car nav display and on the windshield sticker. My Service Advisor, ROMEO NISSAN quickly booked me in and I mentioned that the rear bumper cover had acquired a large black scuff mark (from parking lot damage), that I had been unable to remove. My GS was returned to me an hour later, serviced, washed & wiped and the scuff mark had been 99% removed...and without charge. Romeo Nissan is great representative for this dealership and is a true car guy who loves exceptional cars and understands car guys and has been a great help to me in adjusting my GS to my particular preferences (e.g. disarming/reprogramming Lexus factory-default settings, etc.). More

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Very accomodating On Friday I discovered a screw in my tire , Because I would need new tires soon I called the service desk and inquired about price and availability o On Friday I discovered a screw in my tire , Because I would need new tires soon I called the service desk and inquired about price and availability of 4 new tires , Your service dept. informed me that I also needed an alignment and they could do it Sat. afternoon. I appreciated the quick service as I expected that I would have to wait till after the week end. More

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Completed as Promised This was a Scheduled Service Maintenance 2. It was booked 1 week in advance for the date anf time I preferred. Work was performed in the estimated tim This was a Scheduled Service Maintenance 2. It was booked 1 week in advance for the date anf time I preferred. Work was performed in the estimated time and at the price quoted. More

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