Rob Upchurch
Rob Upchurch at Henry Brown Buick GMC

Rob Upchurch | Page 4

Internet Sales Manager

Henry Brown Buick GMC

1550 E Drivers Way
Gilbert, AZ 85297

Contact Me
4.9
41 Reviews

Dealership Experience

18 yrs, 5 mos

Industry Experience

29 yrs, 11 mos

Languages Spoken

English English

4.9

41 Reviews

Write a Review

41 Reviews of Rob Upchurch

June 04, 2021

Dealership Rating
Employee Rating

There detailer suck an need to be trained proper detailing bought a 2021 Acadia an still chocolate on seat stain still on middle seat a kids toy an water bottle left in car and missing rubber part More

by Clune72
Customer Service
Friendliness
Price
Recommend Dealer
No
Jun 18, 2021

Henry Brown Buick GMC responded

Mr. Clune, we apologize for your initial experience. Since then, we have offered to re detail your vehicle or offered to pay for you to get the vehicle detailed on your own. You chose to get the vehicle detailed on your own. We have sent a check to reimburse you for this. We hope this helps to resolve your frustration.

May 30, 2021

Dealership Rating
Employee Rating

Butch, Rob, and Joe did a fine job handling my trade-in and purchase. This was the easiest vehicle purchase transaction I've had. I have been a customer of Mr. Brown since 1977 and this is my second Acad More

by Dave
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Joe White, Butch Shearer

May 31, 2021

Henry Brown Buick GMC responded

Dave, thank you so much for your wonderful review! We are thrilled that Butch, Rob and Joe had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new car, and we thank you for choosing Henry Brown Buick GMC! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

May 03, 2021

Dealership Rating
Employee Rating

Great dealership. Fantastic sales professionals Rob Upchurch and Joel Price went the extra mile for me. They both kept me well informed on the status of my truck I ordered! Joey was great getting the a More

by THOMCATZ71
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Pete Fairbanks, Joel Price sales / Jeff Finance/ Joey Begley/custom sales

May 04, 2021

Henry Brown Buick GMC responded

Thanks for sharing your thoughts about your experience with Henry Brown Buick GMC. We appreciate your business and hope to see you again soon! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

January 25, 2021

Dealership Rating
Employee Rating

First experience not good. Our salesman was home with covid, the regular lease guy not present and his fill in was not up to the task and when Tom returned everything was handled. Our salesman, Butch, b More

by JERRYDEANNA16
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jan 25, 2021

Henry Brown Buick GMC responded

Jerry, Thank you so much for taking the time to share your feedback with us. Butch, Eiji, and Jimmy are delighted to learn they made your experience a positive one. Congratulations on your new car! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

January 04, 2021

Dealership Rating
Employee Rating

I love my new truck! Mike Forney was awesome to work with, I was in a terrible accident and everyone was patient with me as I move pretty slow right now. There was limited inventory but I feel like we g More

by cxadams
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kelsey Brown, Thomas James , Mike Forney

Jan 04, 2021

Henry Brown Buick GMC responded

It's fantastic to hear that Mike provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing Henry Brown Buick GMC! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

January 03, 2021

Dealership Rating
Employee Rating

We received excellent service and the fastest buying experience ever thanks to Rob & Butch! 5 Star Service! Great follow up, we were happy with the transaction! More

by CANDICETOMEVANS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Butch Shearer

Jan 03, 2021

Henry Brown Buick GMC responded

Thank you, Candice, for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

November 20, 2020

Dealership Rating
Employee Rating

It was smooth and easy in working with Henry Brown to get my new GMC Terrain! Jose was great and very attentive. Thank you so much! More

by VADETH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Nov 23, 2020

Henry Brown Buick GMC responded

Thank you for your business and this review. We're happy to hear Jose was was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

November 01, 2020

Dealership Rating
Employee Rating

I contacted this dealer via email while I was transitioning between Ohio and Arizona in a camper van. Rigo and Rob answered my questions and within 24 hours of arriving in Mesa, I had my new car. More

by sscottohio
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Adrienne Cross, Rigo Ramirez

Nov 02, 2020

Henry Brown Buick GMC responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Rigo and Rob here at Henry Brown Buick GMC. Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

August 18, 2020

Dealership Rating
Employee Rating

EVERYBODY WAS GREAT FROM START TO FINISH I WOULD NEVER GO ANY WHERE ROB WAS GREAT CHAMP WAS GREAT ADRIENNE WAS THE BEST! I WILL BE BACK!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! More

by TOM.TICHY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 19, 2020

Henry Brown Buick GMC responded

It's great to hear Tom, that Rob and Adrienne were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Henry Brown Buick GMC! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

June 04, 2020

Dealership Rating
Employee Rating

These guys are awesome. No pressure just very very easy to deal with. I’ll be a Henry Brown repeat buyer in years to come More

by tech032
Recommend Dealer
Yes
Jun 05, 2020

Henry Brown Buick GMC responded

Thanks for sharing your thoughts about your experience with Henry Brown Buick GMC. We appreciate your business and hope to see you again soon! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

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