Rick Libby
Rick Libby at Fort Myers INFINITI

Rick Libby

Service Advisor

Fort Myers INFINITI

14990 S Tamiami Trail
Fort Myers, FL 33912

4.8
218 Reviews

Hello, my name is Rick Libby. I have been a Service Advisor with INFINITI since 1993. I started working at FORT MYERS INFINITI after I moved to Florida from Maine in 2015 to enjoy the warmer climate. I enjoy spending my time off in the sunshine with my family.

4.8

218 Reviews

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Dealership Experience

8 yrs, 11 mos

Industry Experience

42 yrs

218 Reviews of Rick Libby

May 14, 2024

Dealership Rating
Employee Rating

Rick (Service Rep), and Chris Bozic (Mechanic) once again did an outstanding job working on my car. They both treated me with the utmost professionalism and respect. Job well done. More

by jswitzer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris Bozic - Mechanic (five stars)

May 16, 2024

Fort Myers INFINITI responded

Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!

May 10, 2024

Dealership Rating
Employee Rating

This venue excels in its appearance, service quality, and customer care. They are prompt, effective, and knowledgeable. Fort Myers Infinity boasts about its establishment with pride. More

by Tholt7238
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Adriana VanBuren

May 10, 2024

Fort Myers INFINITI responded

Thank you for letting our team know how we did! We look forward to helping again in the future. Take care!

May 10, 2024

Dealership Rating
Employee Rating

Very friendly and for a dealership, is able to get service done reasonably quickly. That is not true of other dealerships I have used. They also have a very comfortable waiting area. More

by lawmanfla
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 12, 2024

Fort Myers INFINITI responded

Hi, thank you so much again for your feedback! We hope you have a great day!

May 09, 2024

Dealership Rating
Employee Rating

Zach & the entire service team are courteous, professional, & have a good sense of urgency. Their customer service skill levels are on par, and their knowledge of Infiniti vehicles is excellent. More

by Stacey B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Zach Irwin

May 10, 2024

Fort Myers INFINITI responded

Thank you for letting our team know how we did! We look forward to helping again in the future. Take care!

May 08, 2024

Dealership Rating
Employee Rating

My experience at Infiniti was very good and the person who helped me out was very helpful More

by maychen451
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
May 10, 2024

Fort Myers INFINITI responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

May 07, 2024

Dealership Rating
Employee Rating

Great selection of vehicles, Walter was very knowledgeable on all the car features and performance. Purchase went smooth and excellent service department. More

by gilberti-4
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Walter Dolan, Paul Khin , All staff was very helpful and friendly

May 09, 2024

Fort Myers INFINITI responded

Hi, thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!

May 05, 2024

Dealership Rating
Employee Rating

Very nice and helpful. I was completely impressed with their professionalism and customer service. Good customer service More

by MERLISRJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 07, 2024

Fort Myers INFINITI responded

Hi, thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!

May 04, 2024

Dealership Rating
Employee Rating

Service was friendly, detailed and accurate. Waiting room is very comfortable with snacks and drinks to pass the time. Vehicle was return to me, cleaned inside and out. More

by Bill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Zach Irwin

May 04, 2024

Fort Myers INFINITI responded

Hi Bill, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

May 04, 2024

Dealership Rating
Employee Rating

Always a pleasure to deal with the service staff at Ft Myers Infiniti. Getting a car wash and vacuum is a great bonus too! More

by K.NOUGHTON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 06, 2024

Fort Myers INFINITI responded

Hi, thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!

May 04, 2024

Dealership Rating
Employee Rating

They are always very accommodating and professional. Service advisor Rick was great. The vehicle seems to be running as it should. Love the porter, great kid! More

by jtridespow
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 06, 2024

Fort Myers INFINITI responded

Hi, thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!

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