Rick Libby | Page 22

Outstanding! 1. The Fort Myers, FL Infiniti Service Center provided a timely maintenance service, the same day, I had called to book the appointment. 2. All item 1. The Fort Myers, FL Infiniti Service Center provided a timely maintenance service, the same day, I had called to book the appointment. 2. All items discussed and agreed upon by Service Representative, Rick Libby, were addressed and completed to my satisfaction by the Mechanics. 3. Rick is a reliable and personable employee who has customer's best interests at the top of his list! 4. Bonus, my car received a complementary washing before I left the Dealership. More

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Consistent, excellent service! I recently moved to Sanibel Island from NE Ohio. I have owned several Infiniti's and had developed a great relationship with the dealership and servi I recently moved to Sanibel Island from NE Ohio. I have owned several Infiniti's and had developed a great relationship with the dealership and service department in Beachwood, Ohio. I was concerned that I wouldn't be able to find that same kind of comfortable, reliable relationship with a new dealership. Those concerns were immediately resolved when I called for my first service appointment at Fort Myers Infiniti. When I called, I was directed to Rick Libby. Rick immediately recognized what I needed, found an appointment that worked with my schedule and reserved a loaner vehicle. From start to finish, Rick provided proactive, comprehensive communication and customer service. There was never a moment that I was not aware of the status of my vehicle. My first experience with Rick and Fort Myers Infiniti could not have been any better. Each appointment since then has been just as good, with best-in-class communication, service and follow-up. I wouldn't ever think of taking my vehicle anywhere else and would highly recommend Rick Libby and the Fort Myers Service Department. More

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Great service Service is always fast, loaner always available. I am always kept up to date on status of vehicle and everything was done in a timely manner. Service is always fast, loaner always available. I am always kept up to date on status of vehicle and everything was done in a timely manner. More

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service Outstanding service. Staff are always helpful always amazing service. I never have a problem booing my car in for the time that works for me. They com Outstanding service. Staff are always helpful always amazing service. I never have a problem booing my car in for the time that works for me. They communicate through the day with up dates and always returns calls. More

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Perfection. I was very satisfied with my service experience. On a scale of one to ten it was a twelve. My service advisor Rick, did everything he said he would on I was very satisfied with my service experience. On a scale of one to ten it was a twelve. My service advisor Rick, did everything he said he would on a timely basis. I will always get sevice here More

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Service Call Everything went smoothly making it a pleasant experience. Hit their time estimate and took care of my air conditioner issue. Explained to me that this Everything went smoothly making it a pleasant experience. Hit their time estimate and took care of my air conditioner issue. Explained to me that this was a normal Q50 issue. More

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As always Great The service department is always a pleasure to deal with. They actually fixed issue at no cost to me. Everyone including the tech that actually correc The service department is always a pleasure to deal with. They actually fixed issue at no cost to me. Everyone including the tech that actually corrected my issue was very knowledgeable and took the time to explain the fix to me. More

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Exceptional service experience! The service was fast. The waiting room was clean, comfortable and well stocked with coffe and snacks. My service representative was very friendly and The service was fast. The waiting room was clean, comfortable and well stocked with coffe and snacks. My service representative was very friendly and efficient. Great experience all around!! More

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Q50 experience Entire dealership was professional & courteous. My sales rep Jeff was great and explained everything in full. Rick in service was very helpfull and ma Entire dealership was professional & courteous. My sales rep Jeff was great and explained everything in full. Rick in service was very helpfull and made sure I was completely satisfied and explained the service department. Would definitely recommend to my friends. More

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Vehicle service Great service and very nice and helpful advisor. Received a beautiful loaner car to use while mine was being serviced. My vehicle came back clean an Great service and very nice and helpful advisor. Received a beautiful loaner car to use while mine was being serviced. My vehicle came back clean and driving like a dream. More

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