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Rick Libby
234 Reviews
Hello, my name is Rick Libby. I have been a Service Advisor with INFINITI since 1993. I started working at FORT MYERS INFINITI after I moved to Florida from Maine in 2015 to enjoy the warmer climate. I enjoy spending my time off in the sunshine with my family.
Read more234 Reviews
Write a ReviewDealership Experience
9 yrs
Industry Experience
42 yrs, 1 mo
234 Reviews of Rick Libby
August 01, 2019
Fit Me In at End of Day!! I was in the vicinity so I stopped in the service dept. close to 5pm to ask about making an appointment to get my headlights aligned and without hesi I was in the vicinity so I stopped in the service dept. close to 5pm to ask about making an appointment to get my headlights aligned and without hesitation Rick got me in and all taken care often under an hour! Thanks Rick, you ROCK!! More
by JeffBX
Helpful 
July 19, 2019
Spur of the moment service stop Stopped at the dealership unannounced as the “low tire pressure light” came on the day before. Figured it was just a temperature thing but Scott sugg Stopped at the dealership unannounced as the “low tire pressure light” came on the day before. Figured it was just a temperature thing but Scott suggested a more thorough check. Sure enough, there was a nail in the front right tire. Once that was determined, my always awesome service representative Rick Libby took care of the rest! I was out of there in less than 45 minutes! More
by Laura
Other Employees Tagged: Scott
July 17, 2019
Infinity Q50 Lease was up so I had to find a new car. No other car interested me but the Infinity. Trading in the old for a new vehicle was as smooth as can be. Lease was up so I had to find a new car. No other car interested me but the Infinity. Trading in the old for a new vehicle was as smooth as can be. Thank you! More
by CHowell@56
Other Employees Tagged: Connie Hamilton, JACOB LAYTON, Emilio Ramirez, Francesca Zupancic
June 24, 2019
Appointment on time and no snags. Comfortable waiting area So easy to schedule appointment and received confirmation texts. Service rep explained what was going to be done and then exactly what was done. Expl So easy to schedule appointment and received confirmation texts. Service rep explained what was going to be done and then exactly what was done. Explained bill in detail More
by Volleyball17!
June 13, 2019
Rick Libby Without a doubt the service and accommodations I receive from Rick Libby is why I continue to bring my older Infiniti back. My FX35 has 120k miles and Without a doubt the service and accommodations I receive from Rick Libby is why I continue to bring my older Infiniti back. My FX35 has 120k miles and only serviced at Fort Myers Infiniti. My newer QX70 is still under warranty and will remain in the professional hands of Rick Libby More
by Giacchino
April 26, 2019
Only SWFL dealership that I trust! Straight forward. No hidden xx. Tom Hite and Kevin Higgins we’re both wonderful to deal with. Driving the luxury car of me dreams at a fantastic price Straight forward. No hidden xx. Tom Hite and Kevin Higgins we’re both wonderful to deal with. Driving the luxury car of me dreams at a fantastic price. More
by CPalmer
Other Employees Tagged: Kevin Higgins, T.J. Shelton , Tom Hite
March 28, 2019
They went above and beyond to help and meet my expectations Walked in...greeted very respectfully..Armin was very pleasant and knowledgeable..again they went above and beyond to find me the exact vehicle I want Walked in...greeted very respectfully..Armin was very pleasant and knowledgeable..again they went above and beyond to find me the exact vehicle I wanted and more for a great price.. I thank hom and Tom the manager very much for their help. More
by Chrissy
Other Employees Tagged: Armin Gackic , Manager Tom and Finance Man Bob Cleveland
February 27, 2019
Rick Libby My Infiniti had a low air pressure tire late on Saturday. She was assisted with professional courtesy. An appointment was quickly scheduled and Rick L My Infiniti had a low air pressure tire late on Saturday. She was assisted with professional courtesy. An appointment was quickly scheduled and Rick Libby provided his usual quality care handling my needs. More
by Giacchino
January 26, 2019
Great! Always have a good experience here, everyone is polite . The place is clean and friendly. Never have to wait too long. Rick is very experienced, enjo Always have a good experience here, everyone is polite . The place is clean and friendly. Never have to wait too long. Rick is very experienced, enjoy working with him. Highly impressed with Kevin Higgins, he is the best. More
by joanne
Other Employees Tagged: Kevin Higgins, Adriana, very helpful and kind.
December 02, 2018
Outstanding! 1. The Fort Myers, FL Infiniti Service Center provided a timely maintenance service, the same day, I had called to book the appointment. 2. All item 1. The Fort Myers, FL Infiniti Service Center provided a timely maintenance service, the same day, I had called to book the appointment. 2. All items discussed and agreed upon by Service Representative, Rick Libby, were addressed and completed to my satisfaction by the Mechanics. 3. Rick is a reliable and personable employee who has customer's best interests at the top of his list! 4. Bonus, my car received a complementary washing before I left the Dealership. More
by KatiaB
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