Rick Blacker | Page 4

The 'negotiation' process felt poorly staged. Whenever I offered up a price, the sales agent spent 15-30 minutes for his manager to provide an answer. Either this was intended (let's make the cus Whenever I offered up a price, the sales agent spent 15-30 minutes for his manager to provide an answer. Either this was intended (let's make the customer wait so they think we're really thinking hard about this offer (xx)), or it was not intended (manager busy on the phone with something that must have been a major emergency to keep a paying customer waiting). Both options are incredibly distasteful. Everyone works their butts off to get the sale, and then when they do have it, nobody seems to give a xxxx (salesperson excluded). 2. Despite repeated requests, it was rarely clear if I absolutely needed to come back to fill in more paperwork, or if it could be done remotely. 3. The lease application looked like crap and was barely legible. The fact that nobody in the dealership could take 2-3 hours over the span of 10 years (it looked like a form that's been around that long, photocopied and faxed too many times) to recreate the form in a professional manner shows lack of care in details. 4. More time wasted when the Financial Services Manager went over my application item by item - we could have combined the application and verification in one step, but instead, it was spread out over two days because in the 2.5 hours I spent at the dealership from the time I said "ok", he was too busy to see me, so I had to return the following day. 5. The salesperson, Chase, seemed to be the only person at the dealership who cared about getting the business; though given his limited experience, should have received more help from other staff - instead, it felt like nobody could be bothered. Seeing as how a potential and paying customer is treated, I'm quite certain I would never return to this dealership for servicing or any other post-sale anything unless absolutely required under the terms of my lease. More

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It took me six months of research to determine what new car would replace my 8 year old Nissan Murano. After extensive research (primary and secondary), I had my short list: Hyundai Sante Fe Sport, Acura car would replace my 8 year old Nissan Murano. After extensive research (primary and secondary), I had my short list: Hyundai Sante Fe Sport, Acura RDX, and the Audi Q5. My intention was to lease a car (for the first time - i usually buy my cars for cash). I would not have guessed that Hyundai brand would have been on my short list, but there i was sitting across from Rick Blacker discussing the Hyundai Sante Fe Sport Limited. Let me tackle the brand first: i am so happy (thus far) with my choice of Hyundai. Yes - Hyundai based on the value of the car and what i got for my dollars...Fingers crossed that Hyundai will live up to the expectations related to quality (so far so good). And now for the dealership - Toronto Hyundai. I can't say enough about how easy they made it for me to make my car selection, pick up my new vehicle, their follow-up, etc. I found Rick, his son Brandon, and all other staff that i dealt with to be refreshingly honest, straightforward, helpful - people i wanted to do business with in purchasing the car, and most importantly, people i could see myself establishing a long term relationship with regarding servicing my vehicle (finally - after a long stretch of disappointment from Nissan dealerships in Toronto area)! I highly recommend both the make, Hyundai and most importantly the dealership. And i consider myself an exacting customer! Thank you Rick, Brandon, Joseph and all others that made my experience a real pleasure. Randi More

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