Phil Dao | Page 14

best first buyer experience as first time buyer i was little nervous and didnt know what to expect but received a recommendation to go to charlesglen toyota anf ask for Sean Nixo as first time buyer i was little nervous and didnt know what to expect but received a recommendation to go to charlesglen toyota anf ask for Sean Nixon. Luckily for me he was available to help me and answer all question which helped me to finalize my decision of what type of car i am going for. During test drive pointed all cars features. Also thank you to Phil Dao, who explained everything to me about financing and helping to set it up. and Marc who helped me to get to know my car when i picked my car. I felt very welcomed by all toyota staff and i will come back when its time to change a car. More

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Easily the Best Experience Ever The past week I had the pleasure of picking up my brand new 2018 Tacoma. From the moment I walked in to Charlesglen a month ago to the moment I left The past week I had the pleasure of picking up my brand new 2018 Tacoma. From the moment I walked in to Charlesglen a month ago to the moment I left I have never dealt with a better experience in the service industry. When I approached the dealership for some advice on vehicles and information I was instantly referred to Tyler Medland. Not only was he recommended to me to speak to but I was greeted and helped by Tim Beach. Welcoming myself at the front doors as I walked in I had install felt in good hands. Tyler would take his time for several hours that day with a test drive and information session showing me what seemed like an endless amount of options and packages for the truck I wanted. He was patient and helpful as we corrected and changed things multiple times. After finally deciding on a vehicle I had left to think things over before making a purchase. Over the next two weeks I had tons of questions. Not only did Tyler answer them all for me in an extremely fast response time, but would often spend time talking to me on his days off and hours off to make sure that I was looked after with all my questions. Above and beyond what is expected of anyone in Sales. Once I decided I wanted the truck, Tyler helped me with the final paperwork and sent me off to financials. Phil Dao was amazing in his work and help. Once again showing that each level of this dealership cares and takes their time with customers. This past Thursday I was finally able pick up my new Tacoma. After all this great service I didn't expect much more to be honest...how much better could it get. Thats when I met Jim McAlorum. What a great guy. For the next 30 mins he walked me through my truck detail by detail. Left no questions unanswered and had so many helpful hints. It was like I had my own 'Q' from James Bond...I kept waiting for an exploding pen or ejector seat. His humour, time and care will always be remembered and appreciated. After all this great experience I was on my way. I am very thankful for the amazing experience and attention to care & detail that everyone gave me. In a world of speed and hurry up it was very nice to feel appreciated. As a teacher I try to instil these values in students I work with and its always positive reinforcement to see it in action. When you buy a new vehicle its comforting to know that you joining a great family and team of people that look after one another. Would never recommend another dealership over Charlesglen. Hands down, best sales I have ever had, from shoes, groceries, houses to cars. Thank you. -Court More

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Great experience! I had a great experience at charlesglen Toyota when purchasing my new rav4! Kate was more then helpful, understanding and acted as if I were her own f I had a great experience at charlesglen Toyota when purchasing my new rav4! Kate was more then helpful, understanding and acted as if I were her own family making a huge decision. She truly works hard gaining your trust and you can really see how much she loves her job. I keep reccomending this dealership to all my friends and family as I love it so much! More

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Great service Excellent service and very fun people. Jim was great showing us the new features. Very friendly service. Everyone is very helpful and getting the thin Excellent service and very fun people. Jim was great showing us the new features. Very friendly service. Everyone is very helpful and getting the things done right away. More

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Everyone wanted to help Everyone at this dealership wanted to help us. Always felt welcome. A real family oriented business. My 1.5yr son was with us. And they made him feel Everyone at this dealership wanted to help us. Always felt welcome. A real family oriented business. My 1.5yr son was with us. And they made him feel comfortable. Which in turn made our experience very enjoyable. This is the second vehicle I bought from charlesglentoyota, and I will buy another from them as well. More

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Up front The staff were all upfront about my options. Rick (online), Mike (sales), Phil and Kerri (finance) and Marc (pick up) all made getting my 2011 Santa F The staff were all upfront about my options. Rick (online), Mike (sales), Phil and Kerri (finance) and Marc (pick up) all made getting my 2011 Santa Fe a good experience. I am now a repeat customer and will go there first next time I'm in the market for another vehicle. More

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Efficient and friendly Went to dealer to look around and ended up test driving and buying new vehicle. Edmund was knowledgeable and helpful without being pushy. Sad to say g Went to dealer to look around and ended up test driving and buying new vehicle. Edmund was knowledgeable and helpful without being pushy. Sad to say goodbye to my 13 yr old Echo but LOVE my new Yaris with all its features. This is our 3rd new car with Charlesglen and service has always been a positive experience. More

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Professionalism Very Knowledgeable and everything was done in a timely fashion. Over all it was a good experience. I appreciate that assistance from Sean. Thanks alot Very Knowledgeable and everything was done in a timely fashion. Over all it was a good experience. I appreciate that assistance from Sean. Thanks alot. More

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Very Knowledgeable and Friendly Everyone who assisted us at Charlesglen Toyota was very knowledgeable, helpful and friendly. We would definitely buy a car from them again, and would Everyone who assisted us at Charlesglen Toyota was very knowledgeable, helpful and friendly. We would definitely buy a car from them again, and would recommend them to others. More

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Great Sales Experience I leased a Toyota with Kate’s help about 3 years ago. It was time to get out of the lease and into a new vehicle and I located Kate again who helped m I leased a Toyota with Kate’s help about 3 years ago. It was time to get out of the lease and into a new vehicle and I located Kate again who helped me out again and found us the perfect vehicle for my work and personal travels. Kate is the sales lady I trust and recommend who has worked very hard to get me the best deal and price possible. More

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