Otto Zimmerman

I had an 8:00am appointment for my wife's Jeep Grand Wagoneer. I was 2nd in line at 7:00am waiting for them to open. At 9:00am after waiting for 1.5hrs I went to check on the vehicle that was sitting Wagoneer. I was 2nd in line at 7:00am waiting for them to open. At 9:00am after waiting for 1.5hrs I went to check on the vehicle that was sitting in the service drive. They said that my vehicle was in the back and that was another customers vehicle. I stepped out and saw my tag and let them know that it was mine. It then took another 1hr to get my vehicle completed for an oil change. I then took my truck to Phillips Lightning Lube where they completed an oil change and tire rotation as I sat in my vehicle in 20 minutes from the time I pulled into the dealership to the time I drove out. Please help me understand how an oil change only can take 2.5hrs. And would have taken longer if I hadn't said anything. More

by LAFLERK Verified Customer Verified Customer

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Fast, courageous will come back. Very professional group . Love the waiting room with refreshments. Thumbs up Very professional group . Love the waiting room with refreshments. Thumbs up More

by nicholaspoland Verified Customer Verified Customer

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Took care of me right away despite the back up in the service dept driveway service dept driveway More

by thomshurtleff Verified Customer Verified Customer

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Just a short message, honest and caring,have no one else touch my JEEP..Tjry are lnowöedgeable. touch my JEEP..Tjry are lnowöedgeable. More

by nrhoffman7 Verified Customer Verified Customer

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Best dealership around. ..always friendly and very quick to respond to needs of our fleet. ..always friendly and very quick to respond to needs of our fleet. More

by jordanjudith Verified Customer Verified Customer

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The salesman did show me all imfomation about the Truck, anh did show that he was interest , did not made anny can of presion pn me anh did show that he was interest , did not made anny can of presion pn me More

by Yousimiritony Verified Customer Verified Customer

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The crew here is awesome. They go out of their way to really make you feel human. They go out of their way to really make you feel human. More

by flclkowaikid Verified Customer Verified Customer

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Friendly, personal, professional, clean , well organized, efficient, smells good, good snacks, good personality’s, cheerful, helpful, and respectable. efficient, smells good, good snacks, good personality’s, cheerful, helpful, and respectable. More

by Corndog Verified Customer Verified Customer

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Otto took the time to ride along with me to identify the noise. He made sure to work with the Technicians to reproduce the issue which lead to identifying the root cause. The team did great work and we are noise. He made sure to work with the Technicians to reproduce the issue which lead to identifying the root cause. The team did great work and we are making great progress. I will follow up if the noise comes back. More

by keibo78 Verified Customer Verified Customer

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Amazing group oof folks to work with. Attentive to the needs of my fleet and quick turn to keep us on the road! Attentive to the needs of my fleet and quick turn to keep us on the road! More

by jordanjudith Verified Customer Verified Customer

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