Nick Hawk | Page 59

Great customer advisor Nick has been our customer advisor for the last year or so and is always so professional. He goes above and beyond to stay in contact and keep things Nick has been our customer advisor for the last year or so and is always so professional. He goes above and beyond to stay in contact and keep things running smoothly! More

by anamariebragg Verified Customer Verified Customer

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Amazing customer service from beginning through the follow u My normal service agent was not in when I showed up do to a family matter. Nick jumped in and made me feel like he had been my service agent forever. My normal service agent was not in when I showed up do to a family matter. Nick jumped in and made me feel like he had been my service agent forever. Ceaser is also great. More

by bradbucci Verified Customer Verified Customer

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Best Service You Will Ever Receive! Great dealership! Great service! Always courteous and respectful! Would HIGHLY recommend you buy your car at this location! You won't regret it! Ask f Great dealership! Great service! Always courteous and respectful! Would HIGHLY recommend you buy your car at this location! You won't regret it! Ask for Mary Keller! She's the best! Nick is my guy for service... always! and Karl, well he's got it going on! :) More

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Excellent service and great service advisors Ferman BMW fixed all the service issues, Advisors (Nick, Jamie and Sal) are all world class in customer service. And foreman Kyle Silcox is truly top Ferman BMW fixed all the service issues, Advisors (Nick, Jamie and Sal) are all world class in customer service. And foreman Kyle Silcox is truly top notch! More

by Manny Mohan Verified Customer Verified Customer

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No follow up I made appointment for two issues. I was told I was ready to go when the second issue had never been addressed. Once I left the dealership I had a fol I made appointment for two issues. I was told I was ready to go when the second issue had never been addressed. Once I left the dealership I had a follow up question and called back and received the Voicemail. Left my name and number and never returned call More

by sck1313 Verified Customer Verified Customer

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Another Pleasant Service Experience Once again the service staff at Ferman BMW was right on point. Everyone is friendly and enthusiastic. I got a warm greeting from Jamie Byrd and a thor Once again the service staff at Ferman BMW was right on point. Everyone is friendly and enthusiastic. I got a warm greeting from Jamie Byrd and a thorough explanation of what would be done to my X3 from Nick Hawk. When I returned to pick up, Nick was at lunch and Jamie Annese filled right in for a seamless experience. More

by Jack Dennis Verified Customer Verified Customer

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Service Visit We ave been customers for many years and have always been very satisfied with the personnel in sales and service and work performed at this facility. We ave been customers for many years and have always been very satisfied with the personnel in sales and service and work performed at this facility. More

by 2013 BMW Z4 Verified Customer Verified Customer

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Quality service quality and efficient service at a reasonable price. Ferman BMW will definitely be my first choice for any future service needs I may have. I called w quality and efficient service at a reasonable price. Ferman BMW will definitely be my first choice for any future service needs I may have. I called with a tire problem and they said I could come in right away which I was not expecting. When it was discovered that I would have to wait a day for a new tire they immediately offered me a loaner car, which I also did not expect. Although I did not purchase my vehicle at Ferman’s it didn’t matter one bit. I was treated with the utmost respect and made to feel that my needs were important. More

by leslieleishman5 Verified Customer Verified Customer

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Outstanding Everyone was very helpful, courteous and professional. Attention to detail was key and clear explanation of the steps and processes involved with the Everyone was very helpful, courteous and professional. Attention to detail was key and clear explanation of the steps and processes involved with the service visit and car loaner. More

by CBTINO Verified Customer Verified Customer

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Outstanding service! Ferman’s service department is fantastic! It’s facility is clean, well organized and you can monitor your vehicles progress on a video monitor while e Ferman’s service department is fantastic! It’s facility is clean, well organized and you can monitor your vehicles progress on a video monitor while enjoying a great cup of gourmet coffee and a bagel. Of particular note is maintenance team leader Stevon Budhu. Stevon’s BMW’s knowledge and maintenance skills are extraordinary. He is a key member of Ferman’s maintenance team and the primary reason that I return to Ferman for my maintenance requirements. I enjoy our conversations and appreciate his advice. Stevon is a superlative asset to the Ferman team! More

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