Nick Hawk | Page 58

Efficient and friendly There were some minor issues with my car and I was due for a servicing. Arrived early and was offered a bagel and coffee, which was nice because I had There were some minor issues with my car and I was due for a servicing. Arrived early and was offered a bagel and coffee, which was nice because I had missed breakfast. The work was done and everything was explained to me. They encourage questions but I was satisfied all was done. More

by sylvia316 Verified Customer Verified Customer

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Exceeding expectations... While I should not always expect exceptional service when I visit any establishment, Nick Hawk exceeds my expectations regardless of the reason for my While I should not always expect exceptional service when I visit any establishment, Nick Hawk exceeds my expectations regardless of the reason for my viist...this was a simple service viist and he took care of everything perfectly, as always. He is truly the model of what a service advisor should be. I have bought my last three cars at this dealership, primary reason is Nick. Highly recommended. More

by Jjmele Verified Customer Verified Customer

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Very responsive Texted questions regarding Car play. He was very responsive and helpful I will text again with questions. So glad to be able to text questions - so co Texted questions regarding Car play. He was very responsive and helpful I will text again with questions. So glad to be able to text questions - so convenient More

by cliccio Verified Customer Verified Customer

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professional and friendly! Efficient, professional and friendly service. They treat you right at Ferman BMW! Nick kept me informed all throughout the day and my car was ready w Efficient, professional and friendly service. They treat you right at Ferman BMW! Nick kept me informed all throughout the day and my car was ready when promised. More

by LadyDi Verified Customer Verified Customer

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Rude Manager Jamie Jamie starred at me after I told him that I’d be 30 seconds to tell Nick Hawk something. As I was less he kept starring at me. He said that they fix Jamie starred at me after I told him that I’d be 30 seconds to tell Nick Hawk something. As I was less he kept starring at me. He said that they fixed my windshield wiper. I told him thanks. I don’t know why this was a big deal. It broke goi g through the car wash, so it should have been fixed. I told him to quit starring at me. Then he walked over to me still starring at me. I asked for a manager. He belligerently told me that he name was Jamie and that he was a manager. I asked if I could speak to his manager. I went inside and talked with the service manager. As I walked out Jamie walked up to us and continued in his obnoxious rant rant saying that yes, it was me. More

by BILLTAYLORCPA Verified Customer Verified Customer

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Misdiagnosis to the tune of $3500. Poor communication, no empathy, no negotiation even when diagnosis was wrong. Read my on-line review to find the whole story. A to the tune of $3500. Poor communication, no empathy, no negotiation even when diagnosis was wrong. Read my on-line review to find the whole story. And does no receipt or paperwork mean no history of my car being in your shop? More

by kjspalter Verified Customer Verified Customer

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Bought another BMW! The team at Ferman has exceeded our expectations with respect to the entire buying process, from the moment we met with David Soto and Phill Bennis th The team at Ferman has exceeded our expectations with respect to the entire buying process, from the moment we met with David Soto and Phill Bennis they where extremely respectful of our time. We found the exact vehicle we wanted and soon where off on informative test drive with one of the young tech professionals trained to demonstrate the many features of our new car. AJ was very organized and efficient in getting us through the financial transaction and on our way. I continue to bring my 5 series to Ferman for all service needs, At no time have we felt pressured or miss guided. We bought my wife’s 4 series from Ferman based on my experiences dating back to 2001. I want to ensure her car is maintained by a professional team truly focused on Customer service and building relationships. To the team at Ferman BMW thank you sincerely! Brad & Sue More

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A little over a month ago, I purchased an M5 Competition from Ferman BMW in Palm Harbor. I went there with the intention of taking a look at custom-ordering a M550i. I was currently leasing a 540i and had a from Ferman BMW in Palm Harbor. I went there with the intention of taking a look at custom-ordering a M550i. I was currently leasing a 540i and had about 5 months left so I wanted to get ahead of the process. I had already looked at and drove a Jaguar F Pace SVR, which was a beast and blast to drive, but not quite worth the money from my perspective. I’ve had BMWs since the early 2000s, and have grown to appreciate the “drive” of a BMW over other makes. I had also visited a local Audi dealer as I was truly interested in seeing if an Audi was for me, but they never offered a test drive, never really assisted me, weren’t too into getting me into a car, and never followed up with me like they said they would for a test drive. My last stop was Ferman BMW, and that’s “all she wrote”. I purchased my M5 Competition from Steve Venden. I don’t know the other Client Advisors, but Steve really knows BMWs and how to help someone looking to purchase a BMW. I’m assuming the other Client Advisors are comparable or they would most likely be working somewhere else. One clue to Steve’s expertise is that his desk is loaded with multiple past issues of BMW Roundel magazines, all tabbed to specific articles about BMW details and articles. When talking details, Steve knows the specs of every model and year BMW has made. That’s a very reassuring feeling when the folks helping you make a major purchase really know their stuff, aren’t just restating car commercial tag lines (Audi), and genuinely want to help you make the right choice for the car that truly fits you. Steve took his time, didn’t pressure me, and did everything he promised to do. An outstanding experience! The whole process of paperwork was actually an enjoyable experience as well as opposed to the typical beat-down and “nickel and dime-ing” process many dealerships try to put you through before you drive off the lot. Scott Douglas was awesome, informed, a good conversationalist, and a man of integrity. Again, this is how you want a car purchase to go down, not something you dread. These days, your not just buying a car, you’re also buying a computer. The BMW “geniuses”, as they’re called, were just that, they really know their stuff! They take you through all of the technical details, show you what you need to know, and offer to follow up with you at your home or come back to Ferman for more help almost any time for a refresher or deeper-level learning about all that your car can do. This is the third time I purchased a BMW from Ferman Palm Harbor and the second time I’ve worked with Steve Venden. I highly recommend doing the same if you’re looking to purchase a BMW. More

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Returning Customer since 2007 In 2007 I bought my 1st BMW from Mary Keller. The experience was so top notch I have been back ever since. 5 cars later and I only see the customer se In 2007 I bought my 1st BMW from Mary Keller. The experience was so top notch I have been back ever since. 5 cars later and I only see the customer service and experience has improved. Thanks Mary, Jared, Alan, and Nick for making the purchase of my new M5 seemless! More

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Very Disappointed Won't be back. I had service at another dealer which is a few miles further but I was very satisfied. Had to bring my car back twice. Won't be back. I had service at another dealer which is a few miles further but I was very satisfied. Had to bring my car back twice. More

by nkr303 Verified Customer Verified Customer

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