NavPreet Kaler | Page 3

Grande Prairie Volkswagen responded

Thank you so much for the glowing review, Gagan! We're delighted to hear that your experience with us, and particularly with Navpreet, was so positive. It's our mission to make every customer interaction enjoyable, straightforward, and rewarding. Your appreciation and thanks mean the world to us, and we'll make sure to pass your kind words along to Navpreet. We look forward to seeing you again for any future automotive needs. Safe travels in your new vehicle! 🚗✨😊

Grande Prairie Volkswagen responded

Thank you for taking the time to leave us such a glowing review, Rusty! We're delighted to hear that you had a positive experience with Navpreet. Her dedication to customer service and her deep understanding of our inventory really shine through in your comments. She takes pride in understanding our customers' needs and presenting various options that are the right fit. We'll make sure to pass along your kind words to Navpreet and the rest of the team. Thank you for choosing us for your automotive needs, and we look forward to serving you again in the future! Safe travels! 🚗✨😊

Grande Prairie Volkswagen responded

Hello Tony, We're thrilled to hear about your fantastic experience with Navpreet! She is indeed a valuable member of our team and we're glad she was able to assist you in finding the perfect car. It's great to hear that her knowledge and customer service exceeded your expectations. Your recommendation means a lot to us, and we'll make sure to pass along your kind words to Navpreet and Michael. We're looking forward to assisting you again in the future when you're back in the market for another car. Thank you for choosing GP Volkswagen. We appreciate your trust and are committed to continuing to earn it. Best regards, The GP Volkswagen Team

Grande Prairie Volkswagen responded

Dear Gagansangha, Thank you for taking the time to share your feedback with us. We are glad to hear that you had a positive experience with Navpreet. She is indeed a valuable member of our team who works tirelessly to ensure that our clients have a satisfying experience. However, we sincerely apologize for the shortcomings you experienced with our finance department and regarding the details about the rims. We understand that the entire process should have been smoother and more organized. Please know that it is never our intention to disappoint you or provide you with a less than perfect experience. We take your comments seriously, and we will certainly address these issues with our team to ensure that they do not happen again in the future. It's important to us that all of our customers feel valued and fully satisfied with every aspect of our service. We appreciate your understanding and patience. We would love to have the opportunity to rectify this and hope that you would give us another chance in the future to provide you with the service that you expect and deserve. Thank you for bringing this to our attention. Best Regards, Grande Prairie Volkswagen Team

Grande Prairie Volkswagen responded

Thank you for the wonderful review, KAH! We're thrilled to hear that Navpreet, Michael, Teri, and Madison made your experience with us a memorable one. It's fantastic to know that they went above and beyond to make sure you got your dream Tiguan, complete with all the accessories and gadgets you wanted. Customer satisfaction is our top priority, and we're so pleased to have exceeded your expectations. Thank you for choosing GP Volkswagen, and we look forward to assisting you with all your future vehicle needs! 🌟🚗

Grande Prairie Volkswagen responded

Dear Naraender Singh, Thank you for sharing your experience with us at Grande Prairie Volkswagen. We're thrilled to hear that your interaction with Navpreet Kaler was marked by professionalism and left a lasting positive impression. Navpreet's commitment to excellence and attentive customer service reflects our dealership's core values, and we are grateful to have him on our team. Your satisfaction is of utmost importance to us, and we're pleased to know we met your expectations. If there's anything further we can do for you, please don't hesitate to reach out. We look forward to the opportunity to serve you again and appreciate your choice in Grande Prairie Volkswagen. Best regards, Nathan Wheeler Special Projects Manager Grande Prairie Volkswagen

Grande Prairie Volkswagen responded

Dear n.bowman911, Thank you for sharing your experience with us. We are pleased to hear that our team, particularly Michael, Teri, and NavPreet, were able to assist you effectively and put you in the vehicle you desired at an affordable price. However, we notice that you rated us 3/5. While we're grateful for your positive comments, we also strive for continuous improvement to provide a five-star service for all our customers. We understand that there's room for us to enhance your experience. If you would be willing, we would greatly appreciate hearing more about how we could have made your experience a 5-star one. Your insights and suggestions will be invaluable in guiding us towards refining our customer service further. Thank you once again for choosing Grande Prairie Volkswagen and for providing us with the opportunity to improve. We look forward to hearing from you and serving you even better in the future. Best regards, Nathan Wheeler Special Projects Manager Grande Prairie Volkswagen

Grande Prairie Volkswagen responded

Dear Christy, Thank you for sharing your fantastic experience with Grande Prairie Volkswagen. We're thrilled to hear that you found our service amazing, our pricing excellent, and our team prompt, efficient, and courteous. Our goal is to make every interaction with us seamless and memorable, and it's immensely gratifying to hear that we succeeded on that front. NavPreet, Kaitlyn, Michael, and Teri are integral members of our team who strive to exceed expectations, and your feedback is a testament to their hard work. Your high recommendation is immensely appreciated and motivates us to continuously provide an exceptional customer experience. Should you need any further assistance or have any more questions in the future, please don't hesitate to reach out. Thank you once again for choosing Grande Prairie Volkswagen. We look forward to serving you again in the future. Best regards, Nathan Wheeler Special Projects Manager Grande Prairie Volkswagen

Grande Prairie Volkswagen responded

Dear n.bowman911, Thank you for sharing your experience with us. We are pleased to hear that our team, particularly Michael, Teri, and NavPreet, were able to assist you effectively and put you in the vehicle you desired at an affordable price. However, we notice that you rated us 3/5. While we're grateful for your positive comments, we also strive for continuous improvement to provide a five-star service for all our customers. We understand that there's room for us to enhance your experience. If you would be willing, we would greatly appreciate hearing more about how we could have made your experience a 5-star one. Your insights and suggestions will be invaluable in guiding us towards refining our customer service further. Thank you once again for choosing Grande Prairie Volkswagen and for providing us with the opportunity to improve. We look forward to hearing from you and serving you even better in the future. Best regards, Nathan Wheeler Special Projects Manager Grande Prairie Volkswagen

Grande Prairie Volkswagen responded

Thank you for giving Nav and our team the opportunity to work with you to earn your business and 5 star review Carmin.