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Mona Crooks
1,214 Reviews
I started with Klaben in 1992 as a receptionist and file person. I was thankful to get the opportunity to change positions and become a service advisor a year later. In the last 28 years I have been blessed by meeting and helping so many faithful Klaben customers, many of whom have become friends. I’m Masters Certified as a Ford Lincoln service advisor. I enjoy my work here at Klaben and look forward to seeing you soon. 330-673-3139 ext 217
Read moreDealership Experience
33 yrs, 6 mos
Industry Experience
33 yrs, 6 mos
Specialties & Trainings
Master Certified Service Advisor
1,214 Reviews
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1214 Reviews of Mona Crooks
August 08, 2025
Great, efficient service, and very professional. Highly recommend them for all your automotive services & repairs. Highly recommend them for all your automotive services & repairs. More
by tkjohnson0802
Other Employees Tagged: Joe French
August 01, 2025
I always appreciate being heard about my concerns with my car. Communication with the whole team is great. I won't take my car anywhere else car. Communication with the whole team is great. I won't take my car anywhere else More
by fairyrain826
Verified CustomerOther Employees Tagged: Joe French, Kim Wolfram, Tom Alcorn, Jennifer Bowen, Sean Bradford, David Klaben, Steve Sigmund
July 18, 2025
Klaben is a very professionally run dealership. I would highly recommend anyone to purchase an automobile if they were looking to purchase. My experience has been amazing and any employee I ha I would highly recommend anyone to purchase an automobile if they were looking to purchase. My experience has been amazing and any employee I have had to deal with has been very personable, helpful and knowledgeable! More
by cheryl.a.eades
Other Employees Tagged: Christine Klaben, Jennifer Bowen, Louis Polos, Rob Simon, Angela Mazzagatti, Dylan Becker
July 17, 2025
I love the Klaben Team. They respect my time and schedule to get me in and back on the road. Mona Crooks has been great taking care of me and my Ford for 12 years now. High They respect my time and schedule to get me in and back on the road. Mona Crooks has been great taking care of me and my Ford for 12 years now. Highly recommended More
by fairyrain826
Other Employees Tagged: Joe French, Sean Bradford, Steve Sigmund
July 15, 2025
Good service and good people especially Jennifer Switzer in service and Mike Cooney in sales. in service and Mike Cooney in sales. More
by mhoffa984
Other Employees Tagged: Joe French
July 14, 2025
Came in for my first vehicle check-up since leasing through Klaben. Mona and crew had me in and out in an hour. Greatly appreciate the customer service provided by Mona and the rest of the Klaben sta through Klaben. Mona and crew had me in and out in an hour. Greatly appreciate the customer service provided by Mona and the rest of the Klaben staff! More
by tariann9
July 13, 2025
Always the best service! Explains all work that ñeeds done in a timely fashion a long with the price Explains all work that ñeeds done in a timely fashion a long with the price More
by Sherri S.
Other Employees Tagged: Joe French
July 11, 2025
Great sales and service always. Been using Klaben and Mona for years now and still the same great service always Been using Klaben and Mona for years now and still the same great service always More
by mk878654
Other Employees Tagged: David Mitchell
July 04, 2025
Mona is always pleasant respectful and patient in answering all my questions. She is so busy but when she is working with me she gives me her full time and attention. I appreciate the consistency o answering all my questions. She is so busy but when she is working with me she gives me her full time and attention. I appreciate the consistency of working with the same kind and knowledgeable employee each time I come in. More
by RWBURKE
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