Misty Osborne
Misty Osborne at Regal Kia Lakeland

Misty Osborne | Page 50

Service Advisor

Regal Kia Lakeland

925 Bartow Rd
Lakeland, FL 33801

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4.8
912 Reviews
4.8

912 Reviews

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912 Reviews of Misty Osborne

September 09, 2023

Dealership Rating
Employee Rating

Very professional and courteous team, service needs were completed in a timely manner. Waiting area very comfortable with tv, wifi and good coffee.. Overall, Regal does a great job of taking care of the cus More

by CJKRAUSE53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jonathan Benitez , Kelsey Johnson

Sep 14, 2023

Regal Kia Lakeland responded

It’s great to hear that you had a positive experience with our Kia team. If there’s anything we can do to serve you further, let us know.

September 09, 2023

Dealership Rating
Employee Rating

I was sold a car that should not have been sold. I have been lied to about it being repaired. I am still waiting for the to start working on it. Since August 23rd. This is the second car i have boug More

by SBRANCH7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Levi Dillard

Sep 14, 2023

Regal Kia Lakeland responded

We're sorry to hear that you had a poor experience at our dealership. We strive to provide exceptional service to all our customers, and we're disappointed that we fell short in your case.

September 05, 2023

Dealership Rating
Employee Rating

I was very pleased with Kiaa dealership employees helped you with your problems did a great job on mycar More

by betty0272
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jonathan Benitez, Sal Campisi jr., Jeremy Mahr , Jorge Benitez, Tony Cooper, Ricky Custodio, Niko Gelpi, Carlos Iona, Lizzy Moran

Sep 07, 2023

Regal Kia Lakeland responded

Thank you for trusting Regal Kia.

September 04, 2023

Dealership Rating
Employee Rating

My experience leaves me in question . Twice in the last few years the work that was supposed to be done wasn't . Regal had no problem charging me . Tell me how you would rate a company or More

by acdckiss93
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
No

Other Employees Tagged: Jonathan Benitez, Jeremy Mahr , Jorge Benitez, Genesis Cruz, Levi Dillard, Sonny Glover, Carlos Iona, Kelsey Johnson

Sep 07, 2023

Regal Kia Lakeland responded

Thank you for bringing this to our attention. We’re sorry you had a bad experience. Please feel free to reach out to Jorge Benitez – Service Lane Manager to discuss or customerservice@regallakeland.com, 863-333-4686 with any further comments or concerns you wish to share.

September 02, 2023

Dealership Rating
Employee Rating

Excellent customer service! Happy with timing and communication. Having more work done soon due to good experience. More

by lgenninger1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 07, 2023

Regal Kia Lakeland responded

When we hear from happy customers like you, we spread the positivity around! Hope to serve you again soon.

September 02, 2023

Dealership Rating
Employee Rating

Very attentive to your needs and keeps you informed with what’s going on with your vehicle . More

by alnieta60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jorge Benitez

Sep 07, 2023

Regal Kia Lakeland responded

Thank you. We’re so happy to hear you had a great experience at Regal.

September 01, 2023

Dealership Rating
Employee Rating

Excellent customer service. I always have a good experience with Regal Kia. Quick, and they do a great job! More

by JOHELENE.SMITH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jonathan Benitez, Jeremy Mahr , Jorge Benitez, Genesis Cruz, Carlos Iona, Kelsey Johnson

Sep 07, 2023

Regal Kia Lakeland responded

Thank you!

August 31, 2023

Dealership Rating
Employee Rating

These people are liars they try to force me to sell my van by telling me it would cost 11,000.00 to fix my engine..Then after I refused. They trumped up storeing fees to get money and put the price so hig More

by Jhoffenden
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Jonathan Benitez, Jeremy Mahr , Jorge Benitez, Genesis Cruz, Carlos Iona, Kelsey Johnson

Aug 31, 2023

Regal Kia Lakeland responded

We're sorry to hear that you didn't get the result you were hoping for during your visit and we apologize for not meeting your expectations. Please feel free to reach out to Jorge Benitez – Service Lane Manager to discuss.

August 25, 2023

Dealership Rating
Employee Rating

The worst service I've ever seen and I've purchased several cars from yall. I will never buy another vehicle with yall nor will I refuse to your establishment More

by JUNIORBIRD49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Jonathan Benitez, Jeremy Mahr , Jorge Benitez, Genesis Cruz, Carlos Iona, Kelsey Johnson

Aug 25, 2023

Regal Kia Lakeland responded

We would like the opportunity to investigate your feedback further. Please feel free to reach out to customerservice@regallakeland.com or call 863-333-4686 with any further comments or concerns you wish to share.

August 21, 2023

Dealership Rating
Employee Rating

Regal Kia was extremely helpful and acted quickly to get me back on the road. More

by dmcintosh1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jonathan Benitez, Jeremy Mahr , Jorge Benitez, Genesis Cruz, Carlos Iona, Kelsey Johnson

Aug 22, 2023

Regal Kia Lakeland responded

Thank you so much for your positive feedback! We’re thrilled to hear you enjoyed your experience at Regal.

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