Misty Osborne | Page 18

Staff is the best ever. The Dealership is always clean and comfortable. Waiting there while my car being serviced is very comfortable. The Dealership is always clean and comfortable. Waiting there while my car being serviced is very comfortable. More

by DARLABUCHELT Verified Customer Verified Customer

Report | Print

Everyone is always very courteous and friendly. Always ask if there’s anything that they can assist you with or if you have been helped. Always ask if there’s anything that they can assist you with or if you have been helped. More

by avery.joseph3 Verified Customer Verified Customer

Report | Print

Very efficient and customer oriented. Service was completed. Dealership is clean and staff was attentive Service was completed. Dealership is clean and staff was attentive More

by nichols.john Verified Customer Verified Customer

Report | Print

Very friendly, been going to them for years and they always take great care of my vehicles. always take great care of my vehicles. More

by DAWNNIEGRACE Verified Customer Verified Customer

Report | Print

Great service, do not push services on you. I usually wait at the dealership for my service to be complete, so I observe the various sales and service people as they fo their job… always pleasa I usually wait at the dealership for my service to be complete, so I observe the various sales and service people as they fo their job… always pleasant and professional. My first experience with a Kia and will not be the last… love my Telluride! More

by jsyrn Verified Customer Verified Customer

Report | Print

Quick service. Nice lobby. Not much out to say and I don't take direction well with your 15 words deal Nice lobby. Not much out to say and I don't take direction well with your 15 words deal More

by BONGIE1285 Verified Customer Verified Customer

Report | Print

Horrible terrible worse mistake going here RUN! !!!!!!!! Run run run run run run run run !!!!!!!! Run run run run run run run run More

by Kira Verified Customer Verified Customer

Report | Print

Great Service took no time for a reserve for the repair to be done happy to be done happy More

by keith822 Verified Customer Verified Customer

Report | Print

Great customer service. Knowledgeable reps. Misty always provides service with smile and caring. Prompt service from checkin to checkout Knowledgeable reps. Misty always provides service with smile and caring. Prompt service from checkin to checkout More

by mtgr64 Verified Customer Verified Customer

Report | Print

Ongoing Damage, Lack of Accountability, and Poor Service at Regal Kia I am writing this review to express my deep frustration and disappointment with the service department at Regal Kia, and to make othe at Regal Kia I am writing this review to express my deep frustration and disappointment with the service department at Regal Kia, and to make other customers aware of how poorly I’ve been treated throughout this process. I initially brought in my Kia Carnival because it would not start, and after several days with little to no communication, I was told the fuel pump had failed and needed to be replaced. That repair came with a $1,085 bill, which I was only able to negotiate down to $885—an expense that was still very upsetting considering the vehicle is barely 3 years old and I would have expected this type of issue to be covered under warranty. But the fuel pump wasn’t the main issue that led me to escalate matters with the dealership. The real reason I’ve been trying to get in touch with management, lately including Mr. Sal Campisi Jr. (Dealer Principal), is because of damage that was done to my vehicle while it was under Regal Kia’s care. The dealership has yet to take responsibility for it or offer a solution. I’ve made repeated requests to discuss the matter directly, including calls and messages left for Service Manager Jeff Soloj, yet no one has shown any urgency or respect in responding to me. I keep on getting transferred due to Mr. Soloj being "on meetings" (since over 2 weeks ago). This situation has dragged on for weeks, and I have been left with a damaged vehicle, without a proper explanation, and without any assurance that the damage done to my car will be corrected. I was last told the car to bring in the car on Tuesday, July 8, 2025, but considering how often I’ve been given misleading timelines and vague responses, I have no confidence in that estimate. What I’ve experienced from Regal Kia is a complete lack of communication, accountability, and professionalism. It has been incredibly stressful and disappointing, especially after trusting this dealership with my vehicle thinking the dealership where I bought it, was the safest place to get it fixed. At the very least, I am asking for acknowledgment of my concerns and a resolution to the damage caused while my vehicle was in your care. I have also requested confirmation that my messages and emails have been received — and have not even received that courtesy. All you can count on is a Service Department manager that apparently has more important things to do over dealing with a car damaged under their care, the most disrespectful staff and the most frustrating situation you'll ever go through. I would not recommend Regal Kia to anyone based on this experience. The service has been negligent, dismissive, and deeply unprofessional. More

Report | Print