Misty Osborne
Misty Osborne at Regal Kia Lakeland

Misty Osborne | Page 16

Service Advisor

Regal Kia Lakeland

925 Bartow Rd
Lakeland, FL 33801

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4.8
909 Reviews
4.8

909 Reviews

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909 Reviews of Misty Osborne

August 27, 2025

Dealership Rating
Employee Rating

Misty was a breath of fresh air. So personable and fun to talk to. It was a pleasure! More

by TINA.HAMLET
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 28, 2025

Regal Kia Lakeland responded

We’re glad you had a great experience! Thanks for the five stars! - Regal Kia

August 27, 2025

Dealership Rating
Employee Rating

Regal Kia was great! From Johnathan at check - in to the gentleman helping moving cars out of the bay. Overall great service! More

by mirandasmith1981
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jonathan Benitez, Jeremy Mahr , Jorge Benitez

Aug 28, 2025

Regal Kia Lakeland responded

It sounds like you were in great hands with our team from start to finish! Thank you for choosing Regal Kia and for sharing your support of Johnathan and the rest of the crew. See you next time!

August 27, 2025

Dealership Rating
Employee Rating

Always feel very well taken care of during each service. The team takes care of services effectively. More

by ROSIE_WILLIAMS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 28, 2025

Regal Kia Lakeland responded

Rosie, we're glad you feel well taken care of during each visit at Regal Kia. Thank you for your kind words and we look forward to serving you again! Safe travels!

August 22, 2025

Dealership Rating
Employee Rating

Jeremy was great and very attentive. He let me know my options and made sure my time at Kia was comfortable. Wait time wasn’t long at all and I always enjoy the waiting area and friendly More

by gomes_victoria91
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jeremy Mahr

Aug 25, 2025

Regal Kia Lakeland responded

Thank you for your kind words. It’s great to hear that you had a positive experience with Jeremy.

August 21, 2025

Dealership Rating
Employee Rating

I have been taking my car to Regal since I purchased it and they have been great with every visit. I would highly recommend them to anyone looking to buy or get a service. More

by lhurley69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jorge Benitez

Aug 22, 2025

Regal Kia Lakeland responded

Thank you for being such a loyal customer and for recommending our team at Regal Kia! We appreciate your business and look forward to your next visit!

August 21, 2025

Dealership Rating
Employee Rating

Fantastic service, always willing to go above and beyond for me. Only area of improvement I would recommend is better communication. There were times, more than once, where I would leave messages and never More

by NOB_REP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 22, 2025

Regal Kia Lakeland responded

Your feedback means a lot to Misty and the team! While we're sorry about any communication hiccups, we're glad your overall experience was positive. Thank you for choosing Regal Kia and for this thoughtful review!

August 20, 2025

Dealership Rating
Employee Rating

Excellent service! !! Upon arrival I was greeted to where to go showed where to go overall an excellent experience More

by ibhurt2004
Recommend Dealer
Yes

Other Employees Tagged: Misty Osborne

Aug 21, 2025

Regal Kia Lakeland responded

We're happy to hear you had an excellent experience with our team! We appreciate your business and hope to see you again at Regal Kia.

August 19, 2025

Dealership Rating
Employee Rating

The dealership was clean and well organized. The staff was very friendly and helpful. My time there was very short and my service representative was extremely helpful to me . More

by ylakelands
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jonathan Benitez, Jeremy Mahr , Jorge Benitez

Aug 20, 2025

Regal Kia Lakeland responded

Thank you! We’re really grateful and appreciate you taking the time to share your experience with us.”

August 19, 2025

Dealership Rating
Employee Rating

The technician was very nice but the service of the rest of the people was poor More

by BARBARAAREVALO98
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Jonathan Benitez, Jeremy Mahr , Jorge Benitez

Aug 20, 2025

Regal Kia Lakeland responded

Barbara, We appreciate you leaving us your feedback and we're disappointed that you didn't have a five-star experience. Please give us a call if you have additional information that will help us improve. Thank you, Santos Rivera - Service Lane Manager - 863-340-1465

Aug 20, 2025

Regal Kia Lakeland responded

We noticed your one-star rating and are sorry to see that you had a less-than-satisfactory experience. We’d really appreciate the opportunity to learn more about what happened so we can improve. If you're willing, please reach out to us directly. Thank you, Santos Rivera - Service Lane Manager - (863) 808-1213

August 14, 2025

Dealership Rating
Employee Rating

I was able to bring my car in right away and it was taken care of didn't have to wait long without an appointment best service!!! More

by coescountrygirl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jonathan Benitez, Jeremy Mahr , Jorge Benitez, Ian Bleil, Pablo

Aug 15, 2025

Regal Kia Lakeland responded

Thank you for the great feedback! We're so glad we could get your car in quickly and take care of everything without delay—even without an appointment. It's always our goal to provide the best service possible, and we truly appreciate your kind words!

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