Misty Osborne
Misty Osborne at Regal Kia Lakeland

Misty Osborne | Page 14

Service Advisor

Regal Kia Lakeland

925 Bartow Rd
Lakeland, FL 33801

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4.8
909 Reviews
4.8

909 Reviews

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909 Reviews of Misty Osborne

October 02, 2025

Dealership Rating
Employee Rating

Misty is amazing! Misty is the start of the show over there. Lucky to work with her. More

by rarlynn
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Oct 02, 2025

Regal Kia Lakeland responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Regal Kia Lakeland. We look forward to having you as one of our valued customers for many more years to come!

October 01, 2025

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Employee Rating

They are not always perfect. But no matter the situation or problem, they always make it right in the end More

by norskbear
Recommend Dealer
Yes

Other Employees Tagged: Alaina Southern , Jorge Benitez

Oct 02, 2025

Regal Kia Lakeland responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Regal Kia Lakeland.

October 01, 2025

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Misty was great to work with. I was asked twice if I’ve ever been there before. Yes, I purchased my vehicle brand new at that dealership three years ago. Would be nice to be re More

by no26
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Oct 02, 2025

Regal Kia Lakeland responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us your contact information so we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

October 01, 2025

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Women’s bathroom was nasty, especially when you have to wait on your car. Service department was good. More

by lmahoney23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jonathan Benitez, Jeremy Mahr , Jorge Benitez

Oct 01, 2025

Regal Kia Lakeland responded

Thank you for your feedback. We're glad to hear you had a good experience with our service department. However, we sincerely apologize for the condition of the women's restroom during your visit. That’s not the standard we aim to uphold, and we appreciate you bringing it to our attention.

September 27, 2025

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Misty was very professional and nice. The service I came in for also didn’t take long to compete. More

by toriabaker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 27, 2025

Regal Kia Lakeland responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Regal Kia Lakeland.

September 25, 2025

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Employee Rating

Took too long lack of communication they did furnish me a rental but I had to stay on them to get that done More

by queenofhouse646
Service Price Transparency
Workmanship
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Recommend Dealer
No
Sep 25, 2025

Regal Kia Lakeland responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Regal Kia Lakeland to be a positive one. Please don't hesitate to reach out if you need anything else.

September 24, 2025

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Another great experience at Regal Kia service. Misty helped me out with a recall this time. She made the process very easy and kept me posted as to the progress. Thanks again! More

by j6m9g
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jonathan Benitez, Jeremy Mahr , Jorge Benitez

Sep 25, 2025

Regal Kia Lakeland responded

Thank you so much for the kind words! We’re glad to hear you had another great experience with us. We truly appreciate your continued trust in Regal Kia Service — see you next time!

September 24, 2025

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They have treated me respect and care, as if I were family. They helped me understand an issues that I didn't understand. More

by nolenook73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jonathan Benitez, Jeremy Mahr , Jorge Benitez

Sep 24, 2025

Regal Kia Lakeland responded

Thanks for sharing about your experience with Regal Kia Lakeland. We appreciate your business and hope to see you again soon!

September 12, 2025

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Employee Rating

Great service and very timely. Kept me informed on what was going on with my services. More

by alnieta60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 12, 2025

Regal Kia Lakeland responded

Thanks for sharing your thoughts about your experience with Regal Kia Lakeland. We appreciate your business and hope to see you again soon!

September 11, 2025

Dealership Rating
Employee Rating

I had a great experience purchasing my 2025 K4 the staff was great to me and my kids manny and justin are awesome and gkt me a great deal and warranty More

by teeboss1105
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sean Bryant, Chris Boswell, Jonathan Benitez, Jeremy Mahr, Gregg Baldwin, Sarah Abichid , Jorge Benitez, Niko Gelpi, Chayton Wodecki, Manny, Justin

Sep 11, 2025

Regal Kia Lakeland responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

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