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Misty Osborne
Misty Osborne at Regal Kia Lakeland

Misty Osborne | Page 11

Service Advisor

Regal Kia Lakeland

925 Bartow Rd
Lakeland, FL 33801

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4.8
909 Reviews
4.8

909 Reviews

Write a Review

909 Reviews of Misty Osborne

November 07, 2025

Dealership Rating
Employee Rating

A few hiccups with communication but the service manager made up for it and made things right and apologized. Will definitely return I know everyone makes mistakes. Been coming to this dealership for servic More

by koozheagirl619
Recommend Dealer
Yes

Other Employees Tagged: Misty Osborne

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Nov 07, 2025

Regal Kia Lakeland responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

November 07, 2025

Dealership Rating
Employee Rating

Timely completion. The only improvement I recommend is acknowledging customers when they walk in. If you want to discuss breakfast don’t do it at the front counter. More

by hicksrc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 07, 2025

Regal Kia Lakeland responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

November 06, 2025

Dealership Rating
Employee Rating

From introduction to delivery all went very well. Pricing was a factor. Kia Soul (in stock) was also a factor. No issues. More

by stellamark2204
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jonathan Benitez, Jeremy Mahr, Amy Claxton , Jorge Benitez, Manny in finance. He concluded the sale. 5 Stars

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Nov 06, 2025

Regal Kia Lakeland responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Regal Kia Lakeland to be a positive one. Please don't hesitate to reach out if you need anything else.

November 04, 2025

Dealership Rating
Employee Rating

Misty always have such positive attitude and great customer service and such a positive attitude thank you Misty More

by bonbon272003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jonathan Benitez

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Nov 04, 2025

Regal Kia Lakeland responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Regal Kia Lakeland, we look forward to having you as a valued customer for many years to come!

November 03, 2025

Dealership Rating
Employee Rating

Super awesome service and communication. Excellent dealership and awesome personnel. Nice location and amenities for customer. More

by rymluciano
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jonathan Benitez

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Nov 03, 2025

Regal Kia Lakeland responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Regal Kia Lakeland, we look forward to having you as a valued customer for many years to come!

November 03, 2025

Dealership Rating
Employee Rating

Good service just was longer than I thought. The workers were nice and the work was great More

by justinrosa15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 03, 2025

Regal Kia Lakeland responded

Justin, thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Regal Kia Lakeland to be a positive one. Please don't hesitate to reach out if you need anything else.

November 02, 2025

Dealership Rating
Employee Rating

I am always happy with the service I receive at regal. All the staff that I've worked with are great. More

by jairus1502
Recommend Dealer
Yes

Other Employees Tagged: Misty Osborne

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Nov 03, 2025

Regal Kia Lakeland responded

Thank you!

November 02, 2025

Dealership Rating
Employee Rating

Everything went well I was very pleased with the service I received at the Kia Dealership More

by sheron863
Recommend Dealer
Yes

Other Employees Tagged: Misty Osborne

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Nov 03, 2025

Regal Kia Lakeland responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Regal Kia Lakeland.

November 02, 2025

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Employee Rating

Easy drop off, great communication throughout the service. Seamless process of drop off all the way through pick up More

by cnmedmunds
Recommend Dealer
Yes

Other Employees Tagged: Misty Osborne

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Nov 02, 2025

Regal Kia Lakeland responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

November 01, 2025

Dealership Rating
Employee Rating

Friendly and courteous staff. Regal Kia Lakeland worked hard to make my experience the best!! Thank you. More

by DAYDRELANIER
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jeff Soloj, Jonathan Benitez, Gregg Baldwin, Pablo Moreira, Amy Claxton , Niko Gelpi, Willy Moreira

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Nov 01, 2025

Regal Kia Lakeland responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

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