Mike Shanahan | Page 2

Was in to have a tonneau cover installed that was on back order. I was dealing with mike Shanahan who is excellent to deal with in sales. I had an appointment to have the cover installed at 3 pm. At 4 pm my order. I was dealing with mike Shanahan who is excellent to deal with in sales. I had an appointment to have the cover installed at 3 pm. At 4 pm my truck was still sitting outside waiting for the cover. Mike happened to walk by and noticed what was going on. As I explained to Mike how unhappy I was with having an appointment and being made to wait, Scott Rawlings interjected himself into the conversation and told me it was okay to make customers wait as that was how they do things. I asked how you can make an appointment and then still have to wait and was told that when you go to a doctors office you have to wait there so it’s okay to wait at a dealship for any service. I told Scott that that kind of attitude would cost you a lot of business and I was told that was okay too. He did not care that people wait and his attitude wa terrible. No apologies for the wait, nothing. I would not recommend this dealership for any kind of service work. More

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I have been a customer at Barrie Ford from the day it opened on Mapleview Drive in Barrie. I have dealt with incredible people from day one including Phil Walker,Steve Cranney,Ken Lovegrove,Mike Shanahan opened on Mapleview Drive in Barrie. I have dealt with incredible people from day one including Phil Walker,Steve Cranney,Ken Lovegrove,Mike Shanahan,Max Rolph and especially Bob Mills. Two Escapes Three F150s and an Escort to boot ! Service Deptartment is also Top Notch ! Thank you for close to 30 years of Amazing Service ! Martin and Karen Kimberley. More

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Our new F-150 Sport It was a pleasure dealing with Barrie Ford. Our salesman Mike Shanahan was a true professional. Everything was finalized in a timely fashion. All o It was a pleasure dealing with Barrie Ford. Our salesman Mike Shanahan was a true professional. Everything was finalized in a timely fashion. All our needs were met and we are so happy with our new vehicle. Great job Mike and the whole Barrie Ford team⭐️⭐️⭐️⭐️⭐️ Ron and Diane Dunlop More

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My wife and I have purchased seven vehicles from Barrie Ford over the past years. We have always been treated with respect and professionalism by the team at Barrie Ford. Ford over the past years. We have always been treated with respect and professionalism by the team at Barrie Ford. More

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Sales and Service review Great experience with Mike and we will go back when we are ready for a new truck. . But unfortunately everytime I have an appointment for service they Great experience with Mike and we will go back when we are ready for a new truck. . But unfortunately everytime I have an appointment for service they always tell me it will take couple hours well today September 5 it is already 5 hours and still waiting. This is very frustrating. Beside that great dealer. More

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WILL NEVER BUY A VEHICLE FROM BARRIE FORD - EVER! "Purchased" a vehicle from Barrie Ford that they didn't have in their inventory, however, we were reassured, SEVERAL TIMES, that it wasn't an issue. "Purchased" a vehicle from Barrie Ford that they didn't have in their inventory, however, we were reassured, SEVERAL TIMES, that it wasn't an issue. When they realized that they wouldn't be able to produce the vehicle that they sold, we were asked to tell the dealership that had possession of the truck (that we "bought" and that we wanted!) that we DID NOT want to deal with them because we had a deal with Barrie Ford. We were assured that it still wouldn't be a problem to get the vehicle that we had purchased. Not being able to secure the vehicle that we "purchased", Barrie Ford attempted to sell us several other vehicles, knowing full well they weren't what we were looking for. We tried to resolve the issue with our salesman with no success. We tried to resolve the issue with the sales manager, again with no success. When a person is paying in excess of $70K for a vehicle, you give them EXACTLY what they ask for especially when it was made perfectly clear right from the start what we were wanting to purchase. The runaround we endured, the unethical sales tactics, and the complete disregard for what we wanted has lead to us to the conclusion, that we will NEVER PURCHASE A VEHICLE FROM BARRIE FORD ----- EVER!!! Not only that, we will tell ALL of our friends and family about our experience and do whatever we can to sway them from purchasing a vehicle from this dealership. * as a sub-note, I would like to point out that we did have contact with Susan Potter and we have absolutely no complaints with the service that she provided. She was a complete professional and was the only good part of our experience with Barrie Ford.* More

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Great Experience Thank you to the staff at Barrie Ford for making the purchase of my 2014 Ford Edge a real pleasure. Mike Shanahan was knowledgeable, courteous and pro Thank you to the staff at Barrie Ford for making the purchase of my 2014 Ford Edge a real pleasure. Mike Shanahan was knowledgeable, courteous and professional. He was able to find the perfect vehicle to fit my needs and budget. Couldn't be happier with the service I received. More

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