I was in & out in less than an hour for my oil change, I
would spend no less than 2 hours when I was at McGrath! Thank you!!
would spend no less than 2 hours when I was at McGrath! Thank you!!
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by e76esparza
Jul 19, 2021 -
Family Hyundai responded
It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Family Hyundai, we look forward to having you as one of our valued customers for many more years to come!
I was really pleased with the customer service I
received. She was awesome. Great young lady. Fast. Service. Will definitely come back. Thank you so much.
received. She was awesome. Great young lady. Fast. Service. Will definitely come back. Thank you so much.
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by NICOLEOWENS9
Verified Customer
Verified Customer
Jul 12, 2021 -
Family Hyundai responded
Nicole, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Family Hyundai, we look forward to having you as one of our valued customers for many more years to come!
In and out before the time stated. That's the way to do
it. They did not waste my time and my car was clean and returned promptly.
it. They did not waste my time and my car was clean and returned promptly.
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by Dan C
Verified Customer
Verified Customer
Jul 10, 2021 -
Family Hyundai responded
Thanks for your review, Dan! Our goal is to make sure everyone who walks through the door leaves happy, so it's great to hear that we were able to help you out in a timely manner. Thanks again for choosing Family Hyundai!
Great service department. Although it's busy the
employees including Candy, the cashier, are always providing superior customer service. I appreciate how they keep me informed.
employees including Candy, the cashier, are always providing superior customer service. I appreciate how they keep me informed.
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by ayrshire2
Jul 08, 2021 -
Family Hyundai responded
Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Family Hyundai.
The service guy forgot what I looked like and spoke to
someone who looks nothing like me about what they were doing to my car, therefore, they serviced my car without me knowing what had to be done so I w
someone who looks nothing like me about what they were doing to my car, therefore, they serviced my car without me knowing what had to be done so I was not given a chance to agree to what services needed to be completed. Secondly, they parked it and I was waiting for 30 minutes before I could get someone to help me figure out if my car was done or not. Every guy kept brushing me off saying they were working on my paperwork but they didn't even ask who i was or which car I was referring too. It was the most frustrating experience I have ever had here.
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by kathysullivan618
Verified Customer
Verified Customer
Jul 25, 2021 -
Family Hyundai responded
Hello Kathy, Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.
The service department is why I keep buying the Hyundai
cars. Everyone of them is so helpful and kind.
cars. Everyone of them is so helpful and kind.
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by greeneclan
Verified Customer
Verified Customer
Jul 04, 2021 -
Family Hyundai responded
Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.
Great job by the staff. I was in and out quickly.
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by jcsilves
Verified Customer
Verified Customer
Jun 29, 2021 -
Family Hyundai responded
Thank you for choosing Family Hyundai, your feedback and rating mean a lot to us. We're glad Mike was able to help, and we hope to see you again!
Service is great everyone is courteous and friendly. I've
been bringing my cars here for 11 years when I'm ready to buy another car it will be at Family Hyundai.
been bringing my cars here for 11 years when I'm ready to buy another car it will be at Family Hyundai.
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by DEBP8929
Verified Customer
Verified Customer
Jun 29, 2021 -
Family Hyundai responded
Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Family Hyundai.
I made an appointment 2 weeks ago nothing sooner I got
at family at 8 am for a oil change and waited 1hour 30 mn to get my car back I bought my Santa Fe from family and always got service from you but n
at family at 8 am for a oil change and waited 1hour 30 mn to get my car back I bought my Santa Fe from family and always got service from you but now I think is time for me to move on service is too long
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by guy15419
Jul 15, 2021 -
Family Hyundai responded
We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.
Even though we had to wait 10 days before a loaner
vehicle was available, the service department personnel were terrific, especially Mike who kept us in the loop regarding repair status.
vehicle was available, the service department personnel were terrific, especially Mike who kept us in the loop regarding repair status.
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by juliestandring
Verified Customer
Verified Customer
Jun 25, 2021 -
Family Hyundai responded
Thank you for taking the time to share your feedback with us, Julie. We will share your comments with Mike, and our team, and we look forward to working with you again.
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