Mike Fox | Page 6

Found and repaired the issue. I had warranty work done at another dealership and after the work was completed there was noise coming from the same area the warranty work had been d I had warranty work done at another dealership and after the work was completed there was noise coming from the same area the warranty work had been done. After bringing it back twice and getting told two different stories, I brought my Jeep to Grimsby Chrysler. They were able to properly diagnose the issue and repair it. They let me know that the other dealership's tech had ruined a part on my vehicle while taking it off for the warranty work. With the information Grimsby's Mike Fox shared with me, I was able to go back to Unique and have them cover the cost of the repair. ($490.00) I highly recommend Mike Fox and tech Tyler. They understood my frustration and were open and honest in the diagnosis and repair. More

Report | Print

Warranty repair on my 2016 Ram Had a warranty repair done on my tailgate which required paint and mechanical repair. Mike Fox took care of what was needed and completed in a timely Had a warranty repair done on my tailgate which required paint and mechanical repair. Mike Fox took care of what was needed and completed in a timely manner. Thanks Andrew More

Report | Print

Top Drawer Mike and Andrew dug in and hunted for the solution to an intermittent problem, they never gave up and appear to have solved it, where the selling deal Mike and Andrew dug in and hunted for the solution to an intermittent problem, they never gave up and appear to have solved it, where the selling dealer didn't. I have always had a positive experience at this dealer, from service to sales to administration. More

Report | Print

Friendly Resourceful Staff If you are looking for a dealership that has a warm inviting atmposhere for buying and than for service Grimsby Chrysler is for you 😀We own three Cry If you are looking for a dealership that has a warm inviting atmposhere for buying and than for service Grimsby Chrysler is for you 😀We own three Cryslers and have been greatly satisfied with the service. More

Report | Print

Consistent This is now our 3rd. Grand Cherokee since 2002. Unless we are on a road trip when either an issue arises or an oil change is needed, all of our Jee This is now our 3rd. Grand Cherokee since 2002. Unless we are on a road trip when either an issue arises or an oil change is needed, all of our Jeeps have only been serviced here at Grimsby Chrysler Dodge, Jeep. Trust, honesty and fairness has always been received. Exceptional costumer service starts at the top from the service manager and goes right through all the staff, mechanics, parts department and receptionist. More

Report | Print

Emergency repair Our van had a coolent leak and Mike Fox got us back on the road in no time!! Excellent same day service. Thanks Mike You Rock!! Our van had a coolent leak and Mike Fox got us back on the road in no time!! Excellent same day service. Thanks Mike You Rock!! More

Report | Print

Excellent customer service! This review will be easy. First I must state that I was a licensed mechanic who was the automotive department manager for a large Canadian corporation This review will be easy. First I must state that I was a licensed mechanic who was the automotive department manager for a large Canadian corporation. Any time you have to take your vehicle in to a dealership is always a worry some experience. I had some work done to my 2013 Dodge Sport at another dealership and when I picked it up there were lots of issues with the electrical and this was after they had done a wiring recall. I went back in and told them and was me with " I am sorry sir you must have brought it in that way" After talking to the service manager I had the same response. I then called Grimsby Chrysler and explained the situation. Mike Fox the manager understood my disbelief in the customer service at the other dealership and scheduled me in right away. The4 next day he called and said the truck was good to go as all the issues were caused by them not plugging all the connections back in. The following morning Mike had me picked up by a very nice lady and brought to the dealership to pick up my truck. As someone who used to be in the business the appreciation I have for the service I received even though the issues were caused by another dealership go beyond outstanding. It is always difficult to have to take your vehicle in for warranty work when you are qualified to do the work yourself. This service makes it much easier to feel at ease doing that and gives you piece of mind. I would highly recommend them as you will not regret the customer service you receive. More

Report | Print

Engine Replacement Thanks to Mike (Service Manager) and his staff for their professionalism and diligence in taking on this massive job. I got my truck back today and yo Thanks to Mike (Service Manager) and his staff for their professionalism and diligence in taking on this massive job. I got my truck back today and you would never have known that there was a problem. I have been dealing with Mike and his staff for about three years now and they have always taken the time to get the job done properly. Thanks again! More

Report | Print

Quick Remedy to Paint Issue Very happy with the speed / no hassle way, they dealt with my blistered paint on my hood. Only question or concern was, that I did not receive any pa Very happy with the speed / no hassle way, they dealt with my blistered paint on my hood. Only question or concern was, that I did not receive any paperwork to acknowledge the complaint or to verify it's repair? Never seen this before? More

Report | Print

"Great friendly Service" I was very pleased with the service we received from Mike Fox and all the staff at Grimsby Chrysler and I would highly recommend them. Everyone at the I was very pleased with the service we received from Mike Fox and all the staff at Grimsby Chrysler and I would highly recommend them. Everyone at the dealership was friendly. Thank you for making fixing our truck it works just like new More

Report | Print