Mickaela Ward | Page 6

Grande Prairie Volkswagen responded

Hi Jaimie, We’re so happy to hear that NavPreet and the rest of our team could assist you and get you back into a VW! Providing knowledgeable and helpful service is always our goal, and we truly appreciate your trust in us. Enjoy your new VW, and we’re here if you ever need anything! Best regards, The Grande Prairie Volkswagen Team

Grande Prairie Volkswagen responded

Hi Camp1234, Thank you so much for your kind words! We're thrilled to hear that our team, especially Navpreet, was able to support you and make your experience seamless from sales to service. We appreciate your trust in us and are always here whenever you need assistance. Looking forward to seeing you again in the future! Best, The Grande Prairie Volkswagen Team

Grande Prairie Volkswagen responded

Hi Pearl, Thank you for trusting us with your Jaguar's first service! We’re glad we could go through everything together and ensure you had all the information you needed about parts and costs. If you ever have any questions or need anything in the future, we’re here to help! Best regards, The Grande Prairie Volkswagen Team

Grande Prairie Volkswagen responded

Hi Gerhard, Thank you for the wonderful review! We’re so glad to hear that our team was able to take care of all your concerns and provide you with a great service experience. If you ever need anything in the future, don’t hesitate to reach out. Best regards, The Grande Prairie Volkswagen Team

Grande Prairie Volkswagen responded

Hi Ron, Thank you for recognizing the effort our service team has put into assisting with your 2024 Atlas. We understand how frustrating vehicle issues can be, and we appreciate your patience as we work through the process. While some concerns extend beyond our dealership, we remain committed to supporting you however we can. If there’s anything else we can do, please don’t hesitate to reach out. Best regards, The Grande Prairie Volkswagen Team

Grande Prairie Volkswagen responded

Hi Kevin, We appreciate your feedback and are glad to hear our team provided polite and helpful service! We understand how frustrating delays due to parts availability can be, and we truly appreciate your patience throughout the process. Our goal is always to get our customers back on the road as quickly as possible while maintaining the quality of service you expect. Thank you for trusting us with your Beetle’s service, and we look forward to assisting you again in the future! Best regards, The Grande Prairie Volkswagen Team

Grande Prairie Volkswagen responded

Hi Charles, Thank you for the fantastic review and for your continued loyalty since 2015! We're so glad to hear that your recent service experience with your Touareg was exemplary, despite the extended service time. We appreciate you recognizing our team's commitment to quality work and cost-effective solutions. We'll be sure to share your compliments with Mickaela, Angela, and Jessica. We look forward to serving you for many more years to come! Sincerely, The Grande Prairie Volkswagen Team

Grande Prairie Volkswagen responded

Dear krystalcook, thank you for bringing your experience forward. I wanted to touch base to ensure your recent complimentary oil change service met your expectations. It is our understanding that you spoke with the service manager at the end of January and received all the requested paperwork and information. We appreciate your business and hope to continue to earn your patronage.

Grande Prairie Volkswagen responded

Hi Julia, Thank you for the kind review! We're glad to hear that you appreciate the friendly and approachable atmosphere at our dealership. We strive to provide efficient and knowledgeable service to all our customers. We'll be sure to share your compliments with Mickaela and Angela. Thanks again for choosing Grande Prairie Volkswagen! Sincerely, The Grande Prairie Volkswagen Team

Grande Prairie Volkswagen responded

Hi Normajeen, Thank you for taking the time to leave a review. We appreciate your feedback and are glad to hear that you usually have a good experience with our service department. However, we apologize for the inconvenience caused by the loose caps after your recent oil change. We will address this with our service team to ensure they are following all proper procedures to prevent this from happening again. We value your business and appreciate you bringing this to our attention. Sincerely, The Grande Prairie Volkswagen Team