Mickaela Ward | Page 5

Grande Prairie Volkswagen responded

Dear Roger Anctil, Thank you for your kind words and for trusting the service department at Grande Prairie Volkswagen. We're delighted to hear that our team, including Sam Gerbrandt, Madison Stoddart, Michael Adewunmi, Teri Lorenzen, Mickaela Ward, and Corey Lavoie, provided you with excellent service. Your satisfaction is our highest priority, and your endorsement means a great deal to us. We're pleased to know that you plan on returning, and we look forward to the opportunity to assist you again. If you have any further needs or questions, please don't hesitate to reach out to us. Thank you for choosing Grande Prairie Volkswagen and for recommending us to others. Best regards, Nathan Wheeler Special Projects Manager Grande Prairie Volkswagen

Grande Prairie Volkswagen responded

Dear Chute.tj, Thank you for your heartening review. We're truly delighted to hear you describe Grande Prairie Volkswagen as a 'unicorn' - it's a remarkable compliment that resonates with our commitment to providing outstanding customer service. The happiness and satisfaction of our customers are of paramount importance to us. We're thrilled to know that our dedicated efforts to ensure your satisfaction with your purchases and services have resonated with you. To hear that this has been your experience across three vehicle purchases from us is extremely gratifying. Your continued trust and loyalty speak volumes about the relationships we aim to build with our customers. Should you need any further assistance or have any other questions in the future, don't hesitate to reach out. We are always here to help, and we look forward to the opportunity of serving you again. Thank you once again for choosing Grande Prairie Volkswagen and for your encouraging feedback. Best regards, Nathan Wheeler Special Projects Manager Grande Prairie Volkswagen

Grande Prairie Volkswagen responded

Dear Adrien Dominguez, Thank you for sharing your positive experience with our team at Grande Prairie Volkswagen. We are thrilled to hear that Brad, Paige, Nathan, Shawn, Mickaela, Daniel, our service techs, and the rest of our team provided exceptional service during your recent purchase of the 2023 Jetta Highline. At Grande Prairie Volkswagen, we take great pride in our knowledgeable, kind, and approachable staff who understand the needs of Volkswagen enthusiasts like yourself. We are delighted that our team valued your input and supported you throughout the entire process, from purchasing to servicing your Volkswagen. Your satisfaction is our top priority, and we are grateful for your trust and confidence in us. We will make sure to share your kind words with the entire team as they serve as motivation for us to continue delivering exceptional service. Thank you for choosing Grande Prairie Volkswagen as your dealership of choice. We appreciate your business and look forward to serving you again in the future. Best regards, Nathan Wheeler Special Projects Manager Grande Prairie Volkswagen

Grande Prairie Volkswagen responded

Thank you for giving Franklin the opportunity to work with you to earn your business and recommendation. We appreciate your review.