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923 Reviews of Michael Kratschmer
January 31, 2021
What more can I say Great work Family Hyundai This Service Department always goes over and beyond to take all my services Needs. Thank you 😊 Service Department always goes over and beyond to take all my services Needs. Thank you 😊 More
by charleeb68
Verified CustomerOther Employees Tagged: Adam Ghouleh, Mayweather Shorter, Colin Simmons, TJ Schmitt, Mike Majors , Eric Kratschmer, Tom Salin
January 29, 2021
The service I had done was completed in a timely manner. I was explained how the part for the recall had to be ordered and I would be notified when the part comes in. I was explained how the part for the recall had to be ordered and I would be notified when the part comes in. More
by BUCKDPFD74
January 29, 2021
My son brought the car in for an oil change//they changed the oil...they did exactly what was expected of them...they did a good job 👍 the oil...they did exactly what was expected of them...they did a good job 👍 More
by DJSGO88
Other Employees Tagged: Colin Simmons, TJ Schmitt, Mike Majors , Eric Kratschmer, Tom Salin
January 28, 2021
I bring my truck here for oil changes. They are always courteous and prompt. Everyone was wearing their masks, and there were two employees dedicated to constantly cleaning any/all surfaces that consumer courteous and prompt. Everyone was wearing their masks, and there were two employees dedicated to constantly cleaning any/all surfaces that consumers had to come in contact with. More
by rjmil
Other Employees Tagged: TJ Schmitt , Eric Kratschmer, MATT CASEY
January 20, 2021
Good Service I appreciated the discount The service Good Service I appreciated the discount The service dept explained the process. I did not have to wait long.I will continue to service my vehilce Good Service I appreciated the discount The service dept explained the process. I did not have to wait long.I will continue to service my vehilce More
by RAIDFLOWERS
Other Employees Tagged: Colin Simmons, TJ Schmitt, Mike Majors , Eric Kratschmer, Tom Salin
January 10, 2021
The customer service I received from the "service" department was unbelievable. I brought my brand new 2020 car in because of a ticking sound. The service guy Bryan spoke to me like I was a child department was unbelievable. I brought my brand new 2020 car in because of a ticking sound. The service guy Bryan spoke to me like I was a child when I questioned why he was telling me I had what they had diagnosed as an engine problem. Again, on a 2020 vehicle. Then he stated that it wasn't Family Hyundai's fault and that I hadn't bought the car there any way, which was a lie because I did. Finally received a half-assed apology when he looked it up and saw that I had. I was offered a loaner which required that I not have any pets, or do anything in that I might normally do in my own car. Oh, and bring the car back with the fuel level at the same level. So, I received an update an entire week later that they had to order a new engine because the car had "internal engine failure". Weeks went by and I heard nothing until I contacted Hyundai's corporate office. Then I got a call the next day with an update. Then when they finally completed the work, right in the middle of Christmas and New Year's, they call to tell me I can come and pick up my vehicle. In fact, insisting, like I should have been sitting around waiting for them. This is just the icing to my experience that I had received with their finance guy who insisted that my son take the "gap" insurance when he was purchasing a car right after I'd gotten mine. This man, snatched up the paperwork off the desk and stormed out of the office because he said he didn't want it. I can't wait to tell everybody I know and don't know about these experiences. Think I'll start a facebook page to see how many others have been treated this way!!! More
by RAINEY816_5
Other Employees Tagged: Joe Panici
January 09, 2021
I had an appointment at 8:15am- my car was not looked at for several hours. Then it was determined that parts needed to be ordered. Consequently they kept my car overnight. No point in making an appointment for several hours. Then it was determined that parts needed to be ordered. Consequently they kept my car overnight. No point in making an appointment if this is the procedure. More
by elizabeth.hauser
December 31, 2020
Great service, knowledgeable technician, addressed my concerns. Was kept informed of process. Friendly service writer. Was able to get vehicle in timely manner and when promised. concerns. Was kept informed of process. Friendly service writer. Was able to get vehicle in timely manner and when promised. More
by s_wosinski
Other Employees Tagged: Colin Simmons, TJ Schmitt, Mike Majors , Eric Kratschmer, Tom Salin
December 30, 2020
Excellent purchasing experience!! Ask for Austin. He's amazing. Great service. Excellent follow up. Opted for all the extras with my purchase. Service Manager was rude...but overall experience was great. amazing. Great service. Excellent follow up. Opted for all the extras with my purchase. Service Manager was rude...but overall experience was great. More
by ANEWJOY14
Other Employees Tagged: Al Pellizzeri , Austin Osabuohien
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