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Michael Kratschmer
Michael Kratschmer at Family Hyundai

Michael Kratschmer | Page 45

Service Manager

Family Hyundai

8101 W 159th St
Tinley Park, IL 60477

4.4
923 Reviews
4.4

923 Reviews

Write a Review

923 Reviews of Michael Kratschmer

January 05, 2023

Dealership Rating
Employee Rating

Excellent service! ! Great people!! Very Professional! Best dealership and very professional service! I will be recommending you to everyone!! Thank you! More

by Agathagreco
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Colin Simmons, TJ Schmitt, Mike Majors, Scott Lupo , Sonata Bartkus, Shannon Garreffa, Eric Kratschmer, Joe Panici, Tom Salin

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Jan 06, 2023

Family Hyundai responded

Thank you for choosing Family Hyundai. Your feedback and rating mean a lot to us. We're glad we were able to help, Agatha, and we hope to see you again!

January 05, 2023

Dealership Rating
Employee Rating

Though everybody was very nice to work with they were all accommodating for whatever our needs were More

by plowm1070
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Colin Simmons, TJ Schmitt, Mike Majors , Eric Kratschmer, Tom Salin

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Jan 06, 2023

Family Hyundai responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

January 05, 2023

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Employee Rating

They were on time and were nice and the price was what they said it be More

by KKSPENCE110
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Colin Simmons, TJ Schmitt, Mike Majors , Eric Kratschmer, Tom Salin

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Jan 05, 2023

Family Hyundai responded

Thanks for sharing about your experience with Family Hyundai. We appreciate your business and hope to see you again soon!

January 05, 2023

Dealership Rating
Employee Rating

Still waiting for a call from Service. I’ve been waiting to take my car in for service More

by TRACEY.FABING
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Report | Print
Jan 08, 2023

Family Hyundai responded

Tracy, Providing a positive experience is our top priority, and we're sorry that we failed here. Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please feel free to reach out directly.

January 02, 2023

Dealership Rating
Employee Rating

Takes care of me every time. I could not be any happier with the service provided More

by Chrizp123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Colin Simmons

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Jan 03, 2023

Family Hyundai responded

Thanks for sharing your thoughts about your experience with Family Hyundai. We appreciate your business and hope to see you again soon!

January 01, 2023

Dealership Rating
Employee Rating

I was in and out within a hour, set my next appointment for April 2023. More

by OTISDUNSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Colin Simmons, TJ Schmitt, Mike Majors , Eric Kratschmer, Tom Salin

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Jan 01, 2023

Family Hyundai responded

Otis, Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Family Hyundai.

January 01, 2023

Dealership Rating
Employee Rating

Courteous, expedient, knowledgeable, friendly…. . All questions answered…. Clean and spacious facility….. professional and caring dispositions by all employees More

by DEANREFAKES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Colin Simmons, TJ Schmitt, Mike Majors , Eric Kratschmer, Tom Salin

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Jan 01, 2023

Family Hyundai responded

Dean, Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

December 30, 2022

Dealership Rating
Employee Rating

Fast and courteous. They check my car bumper to bumper and the prices are affordable More

by BOUCHEEA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 30, 2022

Family Hyundai responded

Thanks for sharing about your experience with Family Hyundai. We appreciate your business and hope to see you again soon!

December 29, 2022

Dealership Rating
Employee Rating

The service department was friendly, responsive, and timely service. The sales representative were also attentive to my needs More

by LODOLCEJOHN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ricky Gushi, Mike Majors, Scott Lupo , Joe Panici

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Dec 30, 2022

Family Hyundai responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

December 29, 2022

Dealership Rating
Employee Rating

My car is still not completely done. The mechanic @ the end was only worried about check I had to give them. Kept asking how much I had. Believe me I was charged every penny n then some. More

by Dcross
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Colin Simmons, TJ Schmitt, Mike Majors , Eric Kratschmer, Tom Salin

Report | Print
Jan 01, 2023

Family Hyundai responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

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