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Michael Kratschmer
Michael Kratschmer at Family Hyundai

Michael Kratschmer | Page 31

Service Manager

Family Hyundai

8101 W 159th St
Tinley Park, IL 60477

4.4
923 Reviews
4.4

923 Reviews

Write a Review

923 Reviews of Michael Kratschmer

July 23, 2023

Dealership Rating
Employee Rating

Do not buy a hyundai. The cars are ok but I should not have to wait 6+ weeks for a service appointment. Categorically unacceptable. More

by BRW1526
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Colin Simmons, TJ Schmitt, Toni Ivanovic, Mike Majors, Scott Lupo, Robbie Watson , Sonata Bartkus, Eric Kratschmer, Tom Salin

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Jul 27, 2023

Family Hyundai responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

July 18, 2023

Dealership Rating
Employee Rating

Employe Brian very disrespectful assistant manager reprimanded him manager Micheal manager did not upheld Brian More

by T. Jackson
Recommend Dealer
No

Other Employees Tagged: Eric Kratschmer, George took the abuse and tried to play brain off. Did it with class!! Hats off to George

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Aug 04, 2023

Family Hyundai responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

Jul 19, 2023

T. Jackson responded

I did not appreciate being disrespected or seeing another worker being disrespected. Once i finally received a phone call back from the manager Micheal M. He sided with Brian and stated that the youngman who had shown respect and restraint George was the aggressor.a complete lie! Birds of a feather meaning the manager sided with hisHowever the assistant manger stated that they'd had complaints about Brian and would have him written up. Also had a fair encounter with one of the dealership manager's. I will tell all of my friends and family not to buy from here and also put it on yelp!

Jul 19, 2023

T. Jackson responded

I stated everything I wrote here to every person at family. Again I will post on yelp and from my pulpit. I will never ever purchase from them again

July 18, 2023

Dealership Rating
Employee Rating

Excellent service. Took car in for maintenance. Efficient and on time service. Would recommend to anyone. More

by d_gallo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Colin Simmons, Al Pellizzeri, TJ Schmitt, Mike Majors , Eric Kratschmer, Tom Salin

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Jul 19, 2023

Family Hyundai responded

Thank you so much for your glowing review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Family Hyundai to be a positive one.

July 15, 2023

Dealership Rating
Employee Rating

Staff very attentive and courteous. Environment was clean and very professional. Service was excited except excellent More

by JOBKAB5780
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: TJ Schmitt, Mike Majors , Sonata Bartkus, Eric Kratschmer, Tom Salin

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Jul 16, 2023

Family Hyundai responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

July 14, 2023

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Employee Rating

The service was great and the place was very clean. Called me right after car was done More

by joemilkins1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 15, 2023

Family Hyundai responded

We are very happy to have provided you with such a positive experience! We sincerely value your business, Joe, and look forward to your next visit.

July 12, 2023

Dealership Rating
Employee Rating

Always friendly, fast, and efficient service. They keep you well informed on your vehicle during service. More

by MS.KFDELANEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Colin Simmons, TJ Schmitt, Mike Majors , Eric Kratschmer, Tom Salin

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Jul 13, 2023

Family Hyundai responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

July 11, 2023

Dealership Rating
Employee Rating

Very good 👍 had my ready when they told me i will come back again thank you More

by lr7565
Recommend Dealer
Yes

Other Employees Tagged: Colin Simmons, TJ Schmitt, Mike Majors , Eric Kratschmer, Tom Salin

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Jul 11, 2023

Family Hyundai responded

Thank you for taking the time to share your feedback with us. We appreciate the five-star rating. We look forward to working with you again.

July 10, 2023

Dealership Rating
Employee Rating

Good, friendly service team to change the oil on my Tucson. It was part of the service contract for purchasing my 2023 Tucson. More

by ammermans4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Colin Simmons, TJ Schmitt, Mike Majors , Eric Kratschmer, Tom Salin

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Jul 10, 2023

Family Hyundai responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Family Hyundai to be a positive one. Please don't hesitate to reach out if you need anything else.

July 09, 2023

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Employee Rating

The service was excellent. The service area was clean and the waiting area was accomendating. More

by F.HANSERD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 09, 2023

Family Hyundai responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

July 04, 2023

Dealership Rating
Employee Rating

I got my car serviced. The people were very professional. The waiting area was nice. I will return and I recommend this place. More

by shantechatman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Colin Simmons, Mike Majors

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Jul 05, 2023

Family Hyundai responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

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