Michael Kratschmer
Michael Kratschmer at Family Hyundai

Michael Kratschmer | Page 27

Service Manager

Family Hyundai

8101 W 159th St
Tinley Park, IL 60477

4.4
923 Reviews
4.4

923 Reviews

Write a Review

923 Reviews of Michael Kratschmer

October 07, 2023

Dealership Rating
Employee Rating

Very friendly service, the salesman answered all of my questions, the test drive could have been a little bit longer with possibly expressway driving. The time for purchase was a little too long too much More

by DAVE-LANE
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Colin Simmons, TJ Schmitt, Mike Majors , Eric Kratschmer, Tom Salin

Oct 09, 2023

Family Hyundai responded

Thank you so much for choosing our dealership! Congrats on your new purchase, and let us know if we can be of any more assistance!

October 05, 2023

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Employee Rating

Horrible dealership. Never again will they get Any more money from me. They kept my vehicle for 3 weeks then told me they can't duplicate the problem. When I showed them More

by Sandra
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
No
Oct 09, 2023

Family Hyundai responded

We're sorry to hear about your experience, Sandra, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

September 29, 2023

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Don't care customer service that's out of contract. car was there 3month.car not fix. More

by TIMBUCCK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: TJ Schmitt, Mike Majors , Eric Kratschmer, Tom Salin

Oct 02, 2023

Family Hyundai responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide some more information, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

September 28, 2023

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Hi, I am satisfied with the dealership. They handle the business very Professional.i am pleased. More

by JDENTON90
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Sep 29, 2023

Family Hyundai responded

Thanks for sharing about your experience with Family Hyundai. We appreciate your business and hope to see you again soon!

September 22, 2023

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Employee Rating

Everyone was courteous and professional. And my problem was expedited and taken care of within 48 hours. More

by PAULRICHMOND
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Colin Simmons, TJ Schmitt, Mike Majors , Eric Kratschmer, Tom Salin

Sep 24, 2023

Family Hyundai responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, Paul, please let us know.

September 18, 2023

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Snacks provided, constant updates on status of my car and was able to do work on my laptop while waiting with access to a table and outlet. I would definitely return to this location. More

by bryonne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Colin Simmons, TJ Schmitt, Mike Majors , Eric Kratschmer, Tom Salin

Sep 19, 2023

Family Hyundai responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

September 17, 2023

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Employee Rating

Good dealership but making appointments for service is a problem. I had to wait five weeks for an appointment. More

by GENTRYT
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Eric Kratschmer

Sep 18, 2023

Family Hyundai responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, feel free to contact us at your convenience.

September 15, 2023

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Employee Rating

Due to the fact it was an emergency service call they got me in right away. Professional and courteous. More

by NAN7847
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Colin Simmons

Sep 15, 2023

Family Hyundai responded

Thank you so much for your kind words, Nan, and for taking the time to leave us this wonderful feedback!

September 14, 2023

Dealership Rating
Employee Rating

I always receive fast, friendly and knowledgeable service. The waiting area is clean and comfortable. More

by DJCUMMENS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Colin Simmons, TJ Schmitt, Mike Majors , Eric Kratschmer, Tom Salin

Sep 15, 2023

Family Hyundai responded

Thanks for sharing about your experience with Family Hyundai. We appreciate your business and hope to see you again soon!

September 12, 2023

Dealership Rating
Employee Rating

Professional courteous efficient Service. Concise communication and good customer service with warranty on their PARTD More

by Sagw
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike Majors , Matt Casey John the Service Tech

Sep 13, 2023

Family Hyundai responded

It's great to hear that we were able to help. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Family Hyundai!

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