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923 Reviews of Michael Kratschmer
Verified Customer
November 08, 2023
Was over charged for diagnosis, was told it was because of their computer systems being down and couldn't run my vehicle to see what was wrong so they had spent a few hours on the vehicle without finding o of their computer systems being down and couldn't run my vehicle to see what was wrong so they had spent a few hours on the vehicle without finding out what was wrong with it. More
by MEYER2283
Other Employees Tagged: Mike Majors
November 08, 2023
The service at this dealership goes above and beyond to take care of my car with quality and efficiency take care of my car with quality and efficiency More
by Nick Schmitt
Other Employees Tagged: Colin Simmons, TJ Schmitt, Mike Majors , Eric Kratschmer, Tom Salin
November 02, 2023
The scheduled oil change was quick and uneventful. Everyone was friendly and courteous. The only issue I have is the insane service backlog. I had to schedule my routine maintenance 8 weeks in advance Everyone was friendly and courteous. The only issue I have is the insane service backlog. I had to schedule my routine maintenance 8 weeks in advance. More
by Bs
Other Employees Tagged: Colin Simmons, TJ Schmitt, Mike Majors , Eric Kratschmer, Tom Salin
October 29, 2023
Efficient and Professional Service. I recommend any to Family Hyundai. Run to get your vehicle serviced. I recommend any to Family Hyundai. Run to get your vehicle serviced. More
by Dana.Powell07
Other Employees Tagged: Colin Simmons, Al Pellizzeri, Jason Lechowicz, TJ Schmitt, Toni Ivanovic, Mike Majors , Marc Dabaco, Eric Kratschmer, Tom Salin
October 22, 2023
When making the appointment, the staff at Family Hyundai were not knowledgeable about the issue they told me to make an appointment with the technician to investigate the issue with my vehicle. When the tec were not knowledgeable about the issue they told me to make an appointment with the technician to investigate the issue with my vehicle. When the technician look at the vehicle, he resolved it very quickly by stating that the button on the vehicle, where the setting for the camera was turned off. When I arrive to my appointment on time, the porters were very rude to me, telling me that I had to go all the way back to the end of the line and there was a long line to wait. I was very upset with the lack of professionalism handling. And respecting my time. One of the managers came out and I complained to him about the issue with having to wait in the parking lot for over an hour even though I had an appointment scheduled. I appreciated that the Porter did drive me back home. However, when the vehicle was inspected and to be returned back to me, the manager was out at lunch and could not coordinate with me to have a porter pick me up from my home this was frustrating because then I had to get an Uber to drive me to the dealership for a problem that could’ve been resolved over the phone to begin with, and did not necessarily require a technician to inspect the vehicle. I feel that the staff who handle the phone calls are not professional because if you go to lunch, someone should cover the phones. More
by honda430fury
Other Employees Tagged: Colin Simmons, Jason Lechowicz, TJ Schmitt, Toni Ivanovic, Mike Majors , Sonata Bartkus, Marc Dabaco, Eric Kratschmer, Tom Salin
October 18, 2023
I presume the service center is talking about maintenance on my Ioniq 5. I have had to take it in to get tinting, silicone coating, and to have some panels replaced. I have always received good service. on my Ioniq 5. I have had to take it in to get tinting, silicone coating, and to have some panels replaced. I have always received good service. More
by FAYEGIRL59
Other Employees Tagged: Colin Simmons , Eric Kratschmer
October 14, 2023
While it was a challenge to obtain an appointment due to volumes, the experience was efficient and professional. volumes, the experience was efficient and professional. More
by Nikcampo2001
Other Employees Tagged: Colin Simmons, TJ Schmitt, Mike Majors , Eric Kratschmer, Tom Salin
October 11, 2023
Great service and staff, I have had no problem with with Family Hyundai, keep up the good work Family Hyundai, keep up the good work More
by MBUDA48
Other Employees Tagged: Colin Simmons, TJ Schmitt, Mike Majors , Eric Kratschmer, Tom Salin
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