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Michael Kratschmer
Michael Kratschmer at Family Hyundai

Michael Kratschmer | Page 23

Service Manager

Family Hyundai

8101 W 159th St
Tinley Park, IL 60477

4.4
923 Reviews
4.4

923 Reviews

Write a Review

923 Reviews of Michael Kratschmer

January 18, 2024

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Employee Rating

My Car Was On The Lot From July to End of December . Minimum Communication And Updates More

by KORSHEWATSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Colin Simmons, TJ Schmitt, Mike Majors, Scott Lupo, Robbie Watson

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Jan 22, 2024

Family Hyundai responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

January 17, 2024

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Employee Rating

Everyone in the service department is so accommodating. They are always so pleasant and helpful ❤️ More

by RRUDOLPH27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike Majors

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Jan 17, 2024

Family Hyundai responded

Thank you for your business and this review. We're happy to hear Michael and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

January 17, 2024

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Employee Rating

Family Hyundai is a dealership that I recommend for sales and service. They are very professional. More

by danielle9douglas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Colin Simmons, TJ Schmitt, Mike Majors

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Jan 17, 2024

Family Hyundai responded

Danielle, Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Colin met your expectations. Thank you again for choosing Family Hyundai, we look forward to having you as one of our valued customers for many more years to come!

January 17, 2024

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Employee Rating

Poor experience with service department. made an appointment in mid-November for an appointment in mid-DECEMBER (over a MONTH OUT). Showed up, dropped off the car and explained symptoms, a More

by i3igpete
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Colin Simmons, TJ Schmitt, Mike Majors

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Jan 20, 2024

Family Hyundai responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service doesn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

January 17, 2024

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Employee Rating

Took forever to actually get someone to check you in, and then poor communication all around More

by John Obrochta
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Graham Watson, Jason Lechowicz

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Jan 20, 2024

Family Hyundai responded

John, We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

Jan 21, 2024

John Obrochta responded

It looks great when the dealership responds in sympathy that they want to get things right, in reality when a consumer asks for multiple call backs, leaves messages, reaches out to staff or gives positive meaningful feedback at dealership. Management fails to deliver and does not call back the customer. I have issues pertaining to the first day the car went off your lot, and have asked multiple times for Mr. Graham to call me back due to the fact that your lower management does not take care of issues before it has to reach the owner. I’m a true believer how the top management handles issue that’s how fellow management delivers, if the top does not care why should the lower end of pole care as well. Let’s see where this message will get me. Will there be finally action taken?

January 16, 2024

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Employee Rating

Very professional and courteous. I thought the service would take much longer. I was pleasantly surprised by how quickly the service was delivered More

by JVTALLUTO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike Majors

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Jan 17, 2024

Family Hyundai responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

January 16, 2024

Dealership Rating
Employee Rating

Service department advisors are great very knowledgable friendly and informative. Would not go anywhere elsa More

by Kenbfamilyhyundai
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Colin Simmons, TJ Schmitt, Mike Majors

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Jan 17, 2024

Family Hyundai responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

January 16, 2024

Dealership Rating
Employee Rating

Never explained to double click fob and never received safety report. Stopped by gave emial More

by Bob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Colin Simmons, TJ Schmitt, Mike Majors

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Jan 20, 2024

Family Hyundai responded

Providing a positive experience is our top priority, so we're disappointed to hear this, Bob. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

January 16, 2024

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Employee Rating

Great experience my problem was solved and taken care of. I would recommend Tinley park Hyundai. More

by JOHNJSCIALABBA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Colin Simmons, TJ Schmitt, Mike Majors

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Jan 17, 2024

Family Hyundai responded

Thank you for your business and this review, John. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

January 13, 2024

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Employee Rating

They're always willing to help the service is excellent the people are kind and they always have complimentary drinks and chips for you More

by linda_t_54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Colin Simmons, TJ Schmitt, Mike Majors

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Jan 14, 2024

Family Hyundai responded

Linda, Thanks for sharing your thoughts about your experience with Family Hyundai. We appreciate your business and hope to see you again soon!

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