Michael Kratschmer | Page 15

I have to say I’m quite disappointed with my experience at Family Hyundai. I understand the car I bought is not a Hyundai, but being lied to and constantly put on the back burner is beyond poor service. Wh at Family Hyundai. I understand the car I bought is not a Hyundai, but being lied to and constantly put on the back burner is beyond poor service. When we closed on the car, we shook hands on the agreement that you would provide a second key, which has yet to be delivered. I was also misled about receiving a rental car while my vehicle was undergoing warranty work. My experience today was particularly frustrating. I dropped my car off last night for an 8 a.m. appointment for the warranty work. By 1 p.m., after not receiving any updates, I called the dealership. The service representative I was working with did not return my call, and I had to follow up myself. I was then informed that my rep had already left for the day and that I would have to wait until the following morning. I couldn't do this as I had borrowed a relative’s car. I also raised the issue that I was told I could get a loaner car from the dealership. The service secretary was surprised by this and contacted the yourself, which resulted in me being placed on hold and not receiving a response. While I eventually got an update on my vehicle, I was also told about a $100 deductible for any warranty work—something that was never mentioned at the time of purchase. More

by Joshua.sommer 2020 kia Sportage Verified Customer Verified Customer

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All issues were addressed staff were very friendly always a great experience thank you.jerry a great experience thank you.jerry More

by JER5234 Verified Customer Verified Customer

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I did an oil change for my car but they didn't do a computer check. computer check. More

by ABOODZAWANEH Verified Customer Verified Customer

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They act as the customer is beholding to them. “Listen do what your told”. Customer service acts as if you’re a bother to them. I was very supportive of Hyundai as a vehicle, it was my wife’s c “Listen do what your told”. Customer service acts as if you’re a bother to them. I was very supportive of Hyundai as a vehicle, it was my wife’s car and after I retired she has purchased other cars and I took hers since I didn’t need much. If I needed to replace it I would have purchased another but after the service deportment; no way. More

by Fran Verified Customer Verified Customer

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I had a fantastic experience with Colin. The service was top-notch—professional, efficient, and thorough. He took the time to explain everything in detail and went above and beyond to ensure The service was top-notch—professional, efficient, and thorough. He took the time to explain everything in detail and went above and beyond to ensure my car was in excellent shape. Highly recommend for anyone looking for reliable and skilled car service!" More

by Lion_Likes_golf Verified Customer Verified Customer

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This dealership knows how to treat existing customers. It’s always courteous, prompt and thorough service every time. It’s always courteous, prompt and thorough service every time. More

by Monique Verified Customer Verified Customer

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My dad he went to fix his car. I don’t fix it and they crash it. I asked to sell this car. Is it normal for $2000? They want to sell cars an expensive price and if they wanna buy s I don’t fix it and they crash it. I asked to sell this car. Is it normal for $2000? They want to sell cars an expensive price and if they wanna buy something they need it for cheap price. More

by Moezohour Verified Customer Verified Customer

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Awesome people,listened to my concerns and took care of my investment! Thank you very much!! my investment! Thank you very much!! More

by Adelaleurs Verified Customer Verified Customer

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Mine was an extended warranty problem that I have been trying to fix for years. The service department was very professional and courteous through the whole process. Thanks for a job well done. trying to fix for years. The service department was very professional and courteous through the whole process. Thanks for a job well done. More

by JTST1991 Verified Customer Verified Customer

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I came in with engine trouble, Too independent mechanics Verified that there were metal filings in my oil. The technicians' at family Hyundai, Got my car performing better, but we're unable to find.We have Verified that there were metal filings in my oil. The technicians' at family Hyundai, Got my car performing better, but we're unable to find.We have to any metal debris. I had to pay for an oil change to verify work at the engine was working properly. I was assured that the engine suffered no damage, Add no debris was found in the oil. But now i'm just in a wait and see position to see if the problem returns in the future. However, if it does, it is likely, my car will no longer be underwarranty. The technicians and specialists at family hyundai did not seem too Care about my concerns. More

by Jldahlin Verified Customer Verified Customer

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