Michael Herron | Page 2

Alex Clothier is always on step ahead of me. He makes sure I have a loaner and my appointments are scheduled in advance. He always makes sure my vehicle is done quickly and correctly. I can't co He makes sure I have a loaner and my appointments are scheduled in advance. He always makes sure my vehicle is done quickly and correctly. I can't convey in words how much this means to me. Thank you, Alex and the decision makers, at Mercedes-Benz of Annapolis for great customer service. I know good customer service comes from the top down. More

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Arella was a huge help for us - very responsive and knowledgeable, and wonderful to work with! knowledgeable, and wonderful to work with! More

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Arella Berger is terrific! !! First of all, she is "customer-centric" as she made me feel comfortable with the experience of purchasing my first EV. I didn't sense that being !! First of all, she is "customer-centric" as she made me feel comfortable with the experience of purchasing my first EV. I didn't sense that being with her was about the "sale" as much as it was about "my learning experience and comfort level" while we engaged in the process of her teaching me and allowing me to understand the benefits of purchasing an EV. She patiently and thoroughly walked me through the experience both in the showroom and during the "test drive." Putting all of this very simply, "You can relax when being with Arella as it is easy to like her and trust her." Thank you!!! Additionally, "Thank you to Brian Fader for suggesting that I get an EV, to Mike Herron for making the numbers work to my satisfaction, and to Larry Cash for his knowledge and wisdom during the financial process. The Annapolis Mercedes family has to be your "go to" place for purchasing or leasing your next vehicle....and ask for Arella! More

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Wonderful service department, I am never disappointed. Thank you for great customer service. Alex you're the best. Thank you for great customer service. Alex you're the best. More

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This is our third Mercedes purchased from Casey at Annapolis Mercedes. He’s the best as well as the entire team! He is extremely knowledgeable, responsive and professional! We highly recommend Case Annapolis Mercedes. He’s the best as well as the entire team! He is extremely knowledgeable, responsive and professional! We highly recommend Casey and the team at Annapolis Mercedes!! More

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Had a blow out and towed the vehicle overnight on a Friday . It was ready by 11am Saturday next day. Peter provided excellent service! Friday . It was ready by 11am Saturday next day. Peter provided excellent service! More

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I have always enjoyed the top-notch customer service that Mercedes provides to its customers. They have won me over with their products & services, and this is my third purchase. Julian went over and above t Mercedes provides to its customers. They have won me over with their products & services, and this is my third purchase. Julian went over and above the call of duty to ensure that my purchase was successful. He was attentive during the entire process and met me to show me how to use the electric pump. The sales (Julian) Manager (Dean C.) and Finance (Larry C.) are a Dream Team that undeniably makes the purchasing of a Mercedes a great experience. More

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We enjoyed the buying experience at Mercedes Benz in Annapolis. I’ve owned a car dealership for 36 years and I decided I wanted to buy my wife a brand new Mercedes. I reached out to several dealers on t Annapolis. I’ve owned a car dealership for 36 years and I decided I wanted to buy my wife a brand new Mercedes. I reached out to several dealers on the east coast; but this one far outweighed all the others with a fabulous inventory and an unbelievable sales staff. The Sales Manager Mike Herron was a man of his word; from our first conversation on the phone to my 4 hour drive to get there. He was not greedy; he passed on the lead to his sales consultant Darnell Bowens. We were impressed from the moment we met him. He was a fantastic salesman that really knew his product. Darnell went the extra mile, even staying after the dealership closed to explain all the electronics systems of our new car. He called us the day after we got back home to see if we had any additional questions! Larry Cash, the F&I guy was a very personable professional at finalizing all of our paperwork. He was very nice say to work with. I would highly recommend the Annapolis team. It far exceeded our expectations and was well worth the 4 hour drive More

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Cannot speak highly enough about Asher and Mike from the sales management team. We came in with overseas military orders and needed to terminate our lease early. They were efficient, professional and explai sales management team. We came in with overseas military orders and needed to terminate our lease early. They were efficient, professional and explained all of our options. We will absolutely return to do business with them in the future when we return to the states. We cannot say enough great things about the team and dealership. More

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Casey and Mike H. - I want to thank you for your professionalism, patience, guidance and willingness to work with me in the purchase of my new car. You made what can b - I want to thank you for your professionalism, patience, guidance and willingness to work with me in the purchase of my new car. You made what can be a stressful and difficult process one that was pleasurable without any hiccups. Thank you and the entire team at Mercedes of Annapolis. More

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