Michael Herron

Arella was great she knew everything about the AMG . No pressure. She was very patient with my wife on the tutorial of the vehicle. Everyone at MB of Annapolis was Awesome! We are a repeat customer. No pressure. She was very patient with my wife on the tutorial of the vehicle. Everyone at MB of Annapolis was Awesome! We are a repeat customer. More

Helpful 0

Report | Print

Very professional associates made the experience well worth the 2 hour drive. I would highly recommend this dealership. worth the 2 hour drive. I would highly recommend this dealership. More

Helpful 0

Report | Print

My family, friends and I have purchased our vehicles from Mike for nearly 20 years. He's easy to work with, and takes great care of our extended family. Mike for nearly 20 years. He's easy to work with, and takes great care of our extended family. More

Helpful 0

Report | Print

Our neighbor bought a car from Casey and highly recommended him to us. We too had a great experience with him. He was patient. knowledgeable and couldn’t have been more helpful. The entire Annapoli recommended him to us. We too had a great experience with him. He was patient. knowledgeable and couldn’t have been more helpful. The entire Annapolis staff was welcoming and wonderful! Buying our GLC 300 4-matic from Casey at Mercedes-Benz of Annapolis was possibly the best car buying experience we’ve ever had! We love our new Mercedes!!! More

Helpful 0

Report | Print

Purchased nearly new Lexus hybrid for this dealership and had it shipped to New Hampshire. Others will tell harrowing tales of how bad things can go on out-of-state sales. But M-B of Annapolis is a class ac had it shipped to New Hampshire. Others will tell harrowing tales of how bad things can go on out-of-state sales. But M-B of Annapolis is a class act all around. Arella was on top of every detail, the sales office was good about some mild bargaining, and the finance office handled this cash sale without a hitch. Even the arrangement of shipping went smoothly. Highly recommended. More

Helpful 0

Report | Print

Customer service is number 1. Thnak you, Alex Clothier, you were right, the break pedal flutter is gone since you replaced the rear breaks. You're the best! Thnak you, Alex Clothier, you were right, the break pedal flutter is gone since you replaced the rear breaks. You're the best! More

Helpful 0

Report | Print

Thank you again Alex for outstanding work. Thank your co-workers for all their help. Thank your co-workers for all their help. More

Helpful 0

Report | Print

Arella Berger and Michael Herron did a great jod helping me with the purchase of an E class cabriolet, while being 450 miles away! I spoke on the phone with them prior to expressing my desire to purchase. P me with the purchase of an E class cabriolet, while being 450 miles away! I spoke on the phone with them prior to expressing my desire to purchase. Photos were provided of each detailed request, documentation forwarded to me and ultimately a great price was agreed on for the car. I flew in from home, met with Arella and Mike, and drove away in a beautiful vehicle for my wife (Happy Anniversary!). Arella really knows her Mercedes line, provided great help in showing me the ins and outs, making sure the car met all my check list wants. Mike took the time to pull service records so that I would have a fresh start with "my new to me cabriolet" maintenance. All in all, a great, pleasant experience, with no drama! It's how buying a car should be... with customer satisfaction being the utmost priority! More

Helpful 0

Report | Print

Arella was phenomenal! This young lady knows her product! Special thank you to Rori Brown and Michael Herron. This dealership deserves a 5 ☆ rating! This young lady knows her product! Special thank you to Rori Brown and Michael Herron. This dealership deserves a 5 ☆ rating! More

Helpful 0

Report | Print

Alex Clothier is always on step ahead of me. He makes sure I have a loaner and my appointments are scheduled in advance. He always makes sure my vehicle is done quickly and correctly. I can't co He makes sure I have a loaner and my appointments are scheduled in advance. He always makes sure my vehicle is done quickly and correctly. I can't convey in words how much this means to me. Thank you, Alex and the decision makers, at Mercedes-Benz of Annapolis for great customer service. I know good customer service comes from the top down. More

Helpful 0

Report | Print