Peter Herman
Peter Herman at Mercedes-Benz of Annapolis
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Peter Herman

Service Advisor

Mercedes-Benz of Annapolis

1920 Forest Dr.
Annapolis, MD 21401

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5.0
88 Reviews

Dealership Experience

3 yrs, 2 mos

Industry Experience

25 yrs, 7 mos

5.0

88 Reviews

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88 Reviews of Peter Herman

April 02, 2024

Dealership Rating
Employee Rating

I needed help with a tire and Peter Herman made sure I received service and information in a timely matter. Would recommend More

by Ijahnirh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 05, 2024

Mercedes-Benz of Annapolis responded

Hi, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Annapolis. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

December 06, 2023

Dealership Rating
Employee Rating

Prompt service! Nate the technician promptly solved the issue for me and I’m very satisfied! More

by Jhtracey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nate

Dec 08, 2023

Mercedes-Benz of Annapolis responded

Hello, we strive for a high level of customer satisfaction in all aspects of our dealership. We hope you continue to choose us for all your automotive needs! Take care!

Dec 08, 2023

Mercedes-Benz of Annapolis responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! Our team is available should you require any extra help.

December 04, 2023

Dealership Rating
Employee Rating

Superior service, great customer service, exemplary, professional service! Serve advisor is friendly and very knowledgeable. Extends high quality service! Highly recommend! More

by Dee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 05, 2023

Mercedes-Benz of Annapolis responded

Hi Dee, thank you for your support! We're happy we could help. We hope to be of service to you again! Take care!

November 21, 2023

Dealership Rating
Employee Rating

Customer service is number 1. Thnak you, Alex Clothier, you were right, the break pedal flutter is gone since you replaced the rear breaks. You're the best! More

by Cyberguy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michael Herron, Brian Fader, Kevin McConnell, Chuck Leyman, Alex Clothier, Steve Nevitte, Ronan Wood , Bryan Jenkins, Cashier: Vicky, vallies: Nate, Sellio, Parts: Steve, Shop: Rod Bowen, Keith

Dec 01, 2023

Mercedes-Benz of Annapolis responded

Hello, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Annapolis. If you have any further questions, please give us a call. We're always happy to help!

November 20, 2023

Dealership Rating
Employee Rating

Pete is fantastic! He was super helpful, explained the warranty and issues with my tires. I am looking forward to getting into my car now that it is all serviced! More

by mrkelso2001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Peter Herman

Dec 01, 2023

Mercedes-Benz of Annapolis responded

Hi, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Annapolis. Our team is available should you require any extra help.

October 25, 2023

Dealership Rating
Employee Rating

My service guy Pete Herman is always very helpful and patient. I highly recommend him. More

by lindsey.avedisian
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes

October 13, 2023

Dealership Rating
Employee Rating

Thank you again Alex for outstanding work. Thank your co-workers for all their help. More

by Cyberguy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 16, 2023

Mercedes-Benz of Annapolis responded

Hi, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Annapolis. Safe travels!

August 21, 2023

Dealership Rating
Employee Rating

It was a pleasure to be serviced at Mercedes-Benz Annapolis. Peter was my contact person and he took care of everything, including my loaner. Great working with you Peter! Tommie Barnes, Sr. More

by TOMMIEBARNES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 25, 2023

Mercedes-Benz of Annapolis responded

Hello, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Annapolis - Service Center. We are always more than happy to assist you if anything else comes up. Take care!

Aug 28, 2023

Mercedes-Benz of Annapolis responded

Hi, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Annapolis. We're happy to hear you had such a positive experience with our team! Safe travels!

August 10, 2023

Dealership Rating
Employee Rating

Alex Clothier is always on step ahead of me. He makes sure I have a loaner and my appointments are scheduled in advance. He always makes sure my vehicle is done quickly and correctly. I can't co More

by Cyberguy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 14, 2023

Mercedes-Benz of Annapolis responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Safe travels!

August 01, 2023

Dealership Rating
Employee Rating

Location is convenient, and pleasant personnel. Peter Herman is always so knowledgeable and explains things in a way that is understandable to someone not in the know! Makes all the difference More

by Tracy B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 03, 2023

Mercedes-Benz of Annapolis responded

Hi Tracy, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

Aug 03, 2023

Mercedes-Benz of Annapolis responded

Hi Tracy, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

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