Peter Herman | Page 2

It was a pleasure to be serviced at Mercedes-Benz Annapolis. Peter was my contact person and he took care of everything, including my loaner. Great working with you Peter! Tommie Barnes, Sr. Annapolis. Peter was my contact person and he took care of everything, including my loaner. Great working with you Peter! Tommie Barnes, Sr. More

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Alex Clothier is always on step ahead of me. He makes sure I have a loaner and my appointments are scheduled in advance. He always makes sure my vehicle is done quickly and correctly. I can't co He makes sure I have a loaner and my appointments are scheduled in advance. He always makes sure my vehicle is done quickly and correctly. I can't convey in words how much this means to me. Thank you, Alex and the decision makers, at Mercedes-Benz of Annapolis for great customer service. I know good customer service comes from the top down. More

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Location is convenient, and pleasant personnel. Peter Herman is always so knowledgeable and explains things in a way that is understandable to someone not in the know! Makes all the difference Peter Herman is always so knowledgeable and explains things in a way that is understandable to someone not in the know! Makes all the difference More

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My consultant, Mia C. was absolutely wonderful to work with. She helped me secure my 2nd vehicle with a smooth transition. She provided me consistent communication through was absolutely wonderful to work with. She helped me secure my 2nd vehicle with a smooth transition. She provided me consistent communication throughout the building process and made sure any questions I had were answered. The team at this location are very friendly and made me feel comfortable throughout my visit. As customer of 4 years, I definitely recommend this location. More

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Mercedes-Benz of Annapolis at Forest Drive Annapolis, MD is absolutely the best! This is the second time I unfortunately experienced tire problem (nail in my tire) when I visited my mother in Bowie, MD. Jus is absolutely the best! This is the second time I unfortunately experienced tire problem (nail in my tire) when I visited my mother in Bowie, MD. Just as they did last summer, Mercedes-Benz of Annapolis provided me with exceptional customer service! They were very friendly, quick to help and took the best care of my 450 GLS. Peter Herman was knowledgeable, professional, attentive, and communicated with me frequently with great service updates. Mr. Herman really made me feel like a valued customer. I could have gotten my car towed to any Mercedes in the area, but I chose this store because of the great customer service I received from Mr. Herman in August 2022. How lucky and grateful I am that he is the one to take care of my vehicle again this time around. Thanks a mighty lot! You are the best! More

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Wonderful service department, I am never disappointed. Thank you for great customer service. Alex you're the best. Thank you for great customer service. Alex you're the best. More

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Peter Herman is great! !! You guys always take care of me and are polite. Even when the service is busy I don't feel inconvenienced. They take the time to make sure question !! You guys always take care of me and are polite. Even when the service is busy I don't feel inconvenienced. They take the time to make sure questions are answered and you feel good about the work. More

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Pete Herman, my advisor is a true professional and a credit to Mercedes. He explained my service and when looking at my profile even wish d me a happy belated birthday which was a nice touch. Pete expla credit to Mercedes. He explained my service and when looking at my profile even wish d me a happy belated birthday which was a nice touch. Pete explained the service, gad my loaner ready and I was on my way. That afternoon he called and informed me my car all at with no problems. Pete is a great communicator and as helpful as anyone could be. More

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Always get top notch service from everyone and they are always friendly and know me by name always friendly and know me by name More

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I recently purchased a brand new Mercedes from Annapolis a few weeks ago. Unfortunately, the car developed a slow leak(due to a nail) in the rear tire a few days ago. I was able to get a same day service ap a few weeks ago. Unfortunately, the car developed a slow leak(due to a nail) in the rear tire a few days ago. I was able to get a same day service appointment with Peter Herman. Peter was very sympathetic and helpful to my situation.  He was able to replace the tire under warranty. I was very pleased with the level of service I received. More

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