Matt Franceschini

Service writer and staff was pleasant and explanations for work was sufficient. Recall service took 3 hours, estimate was for 90 minutes for work was sufficient. Recall service took 3 hours, estimate was for 90 minutes More

by Tom K Verified Customer Verified Customer

Helpful 0

Report | Print

I had an appointment for recall services, and then asked to add on a tire repair. They confused my husband’s car with mine, and told me that the recalls had been done already. I waited for an hour and a hal to add on a tire repair. They confused my husband’s car with mine, and told me that the recalls had been done already. I waited for an hour and a half past the appointment time for them to even start the tire repair, and then they realized the recalls were not done on my car yet, and that I would have to come back on another day. It seems like appointments are not valid, and you still wait around like you would for a walk-in service. More

by megan.h.lundy Verified Customer Verified Customer

Helpful 0

Report | Print

Had a slow leak in my tire when I purchased the car (certified used). Cover by nitrofill, they offered to get me a free tire but charge me $50 to shave it down to be a worn as the other tires. Shouldn' (certified used). Cover by nitrofill, they offered to get me a free tire but charge me $50 to shave it down to be a worn as the other tires. Shouldn't this have been the responsibility of the dealership as a certified used car? More

by ZENNFIST Verified Customer Verified Customer

Helpful 0

Report | Print

Had a recall notice on my vehicle. I called to set up an appt. I asked about what transmission services they offer since I was going to be there anyways. She said she didn't know anyt I called to set up an appt. I asked about what transmission services they offer since I was going to be there anyways. She said she didn't know anything about services they provide, so transferred me to a service person that didn't ever pick up the phone. A couple days later, I receive a call confirming an appointment I never made. Since I needed the recall serviced I accepted the appt and they said it would take a couple hours. 2 and a half hours in I called the dealer and was informed they were having trouble performing an update and couldn't get my car out of park. They offered me a loaner vehicle(that I had to refuel) and said it might be at least a day. I asked if they could at least wash the car for the delay and they said absolutely. So I drove the 30 minutes home and immediately received a call saying I could come back and pick up the vehicle. When I picked the car up, of course they hadn't washed it. It's an older car and it was a recall, so I get it that I wasn't going to receive concierge treatment but it took way more time than promised, I had to pay for fuel in a loaner because of their delay, and they lied about the car wash. On top of that I forgot 2 bags of chips in the loaner and they never said a word. Just another shady dealership doing the bare minimum. More

by jayschauer Verified Customer Verified Customer

Helpful 0

Report | Print

Quick, easy and friendly service team at this dealership. Thank you for the many years of great service! Thank you for the many years of great service! More

by Deb B Verified Customer Verified Customer

Helpful 0

Report | Print

Matt in service is the best. Professional, knowledgeable and courteous. Can’t imagine going anywhere else. Professional, knowledgeable and courteous. Can’t imagine going anywhere else. More

by DON.HAWKEYE.ADAMS Verified Customer Verified Customer

Helpful 0

Report | Print

Great so far when it comes to service. Lifetime oil change is definitely a must. But the sales time definitely try to super low-ball the cost of the vehicle when buying back. Lifetime oil change is definitely a must. But the sales time definitely try to super low-ball the cost of the vehicle when buying back. More

by BADSHAH_GDS Verified Customer Verified Customer

Helpful 0

Report | Print

The dealership as a whole is great, but not of the staffing is the most helpful. Soon as you figure out who’s willing to help things become a lot easier for you as a car owner! staffing is the most helpful. Soon as you figure out who’s willing to help things become a lot easier for you as a car owner! More

by AUBRIEBACHER2002 Verified Customer Verified Customer

Helpful 0

Report | Print

They overcharge for services. Even if you're still covered under the warranty they find a way to manipulate Even if you're still covered under the warranty they find a way to manipulate More

by Kiaayobain Verified Customer Verified Customer

Helpful 0

Report | Print

Love Lithia Hyundai of Reno! I’ve purchased two cars from them and they taken excellent care of me each time! If I’m ever in the market for another vehicle, I’ll definitely be a I’ve purchased two cars from them and they taken excellent care of me each time! If I’m ever in the market for another vehicle, I’ll definitely be a returning customer! :) More

by KEONA_92 Verified Customer Verified Customer

Helpful 0

Report | Print