Mark Morgello
Mark Morgello at Crest Volvo Cars

Mark Morgello | Page 3

Volvo Certified Service Advisor

Crest Volvo Cars

6020 State Highway 121
Frisco, TX 75034

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4.8
194 Reviews

I am a long ways away from my home, Boston, Ma. Love going to car shows with my convertible Pontiac Trans Am. I have a very large family.

Dealership Experience

1 yr, 2 mos

Industry Experience

35 yrs, 10 mos

Languages Spoken

English English

4.8

194 Reviews

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194 Reviews of Mark Morgello

April 04, 2026

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A very intelligent and helpful group of advisors and experts in there fields my service was excellent More

by ALIMPEDE
Service Price Transparency
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Recommend Dealer
Yes
Apr 08, 2026

Crest Volvo Cars responded

Thank you for sharing your positive experience with our team. We are truly grateful that you found our advisors to be knowledgeable and supportive throughout your visit. It means so much to hear that our team's expertise in their respective areas made a real difference for you. Providing excellent service is at the heart of what we do, and your feedback confirms that we are meeting that goal. We appreciate you taking the time to recognize our team's dedication and look forward to continuing to serve you with the same level of care and professionalism.

April 02, 2026

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Went for a car software upgrade and was handled with care and love! Not just upgraded software but also fixed other bugs it might have had, and now I can see a few more options on my dashboard! More

by sumit mittal
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Rachael Mergott, Tim Warner

Apr 08, 2026

Crest Volvo Cars responded

Thank you for your review and for choosing Crest Volvo Cars for your software upgrade needs. We are thrilled to hear that our team provided you with exceptional care throughout the process. It's wonderful that we could not only complete your software upgrade but also address additional issues and enhance your dashboard functionality. Your positive experience reflects our commitment to going above and beyond for every customer. We truly appreciate you taking the time to share your experience with us.

April 01, 2026

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Fas, transparent and honest service. Everyone consistently checked in and followed up throughout the process More

by SUIN94LEE
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Recommend Dealer
Yes

Other Employees Tagged: Jasmin Umanzor

Apr 02, 2026

Crest Volvo Cars responded

Thank you for your wonderful feedback! We're thrilled you appreciated our quick, transparent service and consistent communication throughout the process. Your positive experience confirms we're delivering on our commitment to keep customers informed every step of the way.

April 01, 2026

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Mark was very helpful during the process. Mark kept me up to date while my car was in the shop More

by BSMITH3227
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Recommend Dealer
Yes

Other Employees Tagged: Greg Bryan

Apr 02, 2026

Crest Volvo Cars responded

Thank you for the positive feedback about Mark! We're glad he kept you informed throughout the service process. Clear communication is important to us, and we appreciate you sharing your experience at Crest Volvo Cars.

March 27, 2026

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All maintenance work requested completed in a timely. Loaner car provided for 2+ days without charge. More

by Robstone88
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Recommend Dealer
Yes
Mar 31, 2026

Crest Volvo Cars responded

Thank you for your positive feedback! We're glad we completed your maintenance work promptly and that our complimentary loaner car service was convenient for you. Your satisfaction means a great deal to our team at Crest Volvo Cars.

March 25, 2026

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Always accommodating and give appointment early and take care of the problem. Appreciate their service More

by SJ
Recommend Dealer
Yes
Mar 27, 2026

Crest Volvo Cars responded

Thank you for your positive feedback! We're delighted you appreciate our flexible scheduling and efficient problem-solving. Your recognition of our service means so much to our team and motivates us to continue providing the reliable care you deserve.

March 23, 2026

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Crest Volvo goes above and beyond to make sure their customers are happy. Mark is amazing and went out of his way to make sure I was satisfied. I can’t say enough great things about my recent purchase. More

by ELIZABETHLOVAS
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Recommend Dealer
Yes

Other Employees Tagged: Bryan Bingham

Mar 27, 2026

Crest Volvo Cars responded

Thank you for the wonderful review! We're thrilled that Mark exceeded your expectations and made your vehicle purchase experience exceptional. Your kind words mean so much to our team at Crest Volvo. We look forward to serving you again!

March 22, 2026

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Mark was amazing with his follow-up and commitment to making the service experience top-notch! More

by SROSHANALI
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Recommend Dealer
Yes
Mar 26, 2026

Crest Volvo Cars responded

Thank you for the wonderful feedback about Mark's exceptional follow-up and commitment to excellence! We're thrilled that he provided you with such outstanding service. Your experience means so much to our team. Thank you for choosing Crest Volvo Cars!

March 22, 2026

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Had to bring my car in at the last minute repair for a tire that had a hole in it an hour before service closed. They were able to give me an emergency loaner and all the service was done in a timely mann More

by tommyakraus
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Recommend Dealer
Yes

Other Employees Tagged: Fabian Salazar

Mar 26, 2026

Crest Volvo Cars responded

Thank you for the positive feedback! We're glad our team could accommodate your urgent tire repair so close to closing time and provide an emergency loaner. Your comments about our timely, quality service mean a great deal to us.

March 21, 2026

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Mark was great! He helped me get in and out quickly with my kids. He also showed me some features I didn’t know my car had. More

by rachelgwindham
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Recommend Dealer
Yes

Other Employees Tagged: Lyn Ford

Mar 26, 2026

Crest Volvo Cars responded

Thank you for the wonderful review! We're delighted Mark provided excellent service and helped you efficiently with your kids while showing you new vehicle features. We truly appreciate you recognizing his outstanding service!

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