Mark Morgello
Mark Morgello at Crest Volvo Cars

Mark Morgello | Page 11

Volvo Certified Service Advisor

Crest Volvo Cars

6020 State Highway 121
Frisco, TX 75034

Contact Me
4.8
194 Reviews

I am a long ways away from my home, Boston, Ma. Love going to car shows with my convertible Pontiac Trans Am. I have a very large family.

Dealership Experience

1 yr, 2 mos

Industry Experience

35 yrs, 10 mos

Languages Spoken

English English

4.8

194 Reviews

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194 Reviews of Mark Morgello

November 20, 2025

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Employee Rating

As always, everyone was nice, professional, and my car was taken care of. Mark kept me informed about my vehicle and was able to answer my questions. More

by TAHRASANKOFA
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ally Gallagher, Jasmin Umanzor

Nov 26, 2025

Crest Volvo Cars responded

Thank you for sharing your wonderful experience! We're delighted to hear that our team provided professional service and that Mark kept you well-informed throughout the process. Your confidence in our service means everything to us, and we look forward to serving you again.

November 20, 2025

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Mark was great! He was finally (I hope) to figure out the problem with my vehicle. The key fob has been as issue since purchasing the vehicle on locking, unlocking a More

by NSIMIEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 26, 2025

Crest Volvo Cars responded

Thank you for your feedback about Mark's excellent service in resolving your key fob issues. We understand how frustrating the multiple visits must have been, and we're pleased Mark was able to properly fix the problem. We appreciate your patience and are glad your vehicle is now working as it should.

November 20, 2025

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Mark and the staff were very helpful and professional. I also appreciated their advice on how to get the best value out of the proposed list of recommended services. More

by MTHAMES0
Service Price Transparency
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Recommend Dealer
Yes
Nov 26, 2025

Crest Volvo Cars responded

Thank you for your positive feedback about Mark and our team! We're glad we could provide helpful guidance on your recommended services. We appreciate you sharing your experience at Crest Volvo Cars.

November 18, 2025

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Was able to get in and out in an efficient manner. Drop off was easy and loaner was ready whe I got there. They did a thorough job of inspecting the car and completing the repairs. Mark stayed in c More

by Dirk
Service Price Transparency
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Recommend Dealer
Yes
Nov 26, 2025

Crest Volvo Cars responded

We are overjoyed to hear about your positive experience with our service team. Your feedback about the efficient process and easy drop-off experience means a great deal to us. We're pleased that your loaner vehicle was prepared and waiting for you, making your visit as convenient as possible. It's wonderful to know that our team conducted a comprehensive inspection and completed all necessary repairs to your satisfaction. We take pride in maintaining clear communication throughout the service process, and we're glad this approach kept you well-informed without any unexpected costs. Thank you for choosing Crest Volvo Cars for your automotive service needs. Your trust in our team and recognition of our commitment to quality service is truly appreciated.

November 18, 2025

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Mark was amazing! Incredibly communicative, courteous, and helpful. Service is a dying art, but Mark and Crest left me a believer that it’s still alive and well in Fri More

by MJR3434
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Recommend Dealer
Yes
Nov 26, 2025

Crest Volvo Cars responded

We are overjoyed to hear about your wonderful experience with our team. It sounds like you received exceptional communication and courteous assistance that truly made a difference. Your recognition of the outstanding service you received means the world to us at Crest Volvo Cars. We're thrilled to know that your experience reinforced your confidence in quality customer care, and we're proud to continue that tradition here in Frisco. Thank you for taking the time to share your positive feedback about the helpful and professional service you experienced.

November 18, 2025

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Great service and professionalism with all staff that I came in contact with from the parts department to the service person. More

by Mdpe
Service Price Transparency
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Recommend Dealer
Yes
Nov 26, 2025

Crest Volvo Cars responded

Thank you for recognizing the excellent service and professionalism of our staff across all departments. We take great pride in maintaining high standards throughout our team, and your feedback means the world to us. Thank you for sharing your experience at Crest Volvo Cars.

November 14, 2025

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I went to Crest Volvo for a service, and Mark took excellent care of me. He was professional, thorough, and made the whole process smooth. The servicing was done perfectly and on time. The loaner-v More

by yjoshykjn
Recommend Dealer
Yes
Nov 19, 2025

Crest Volvo Cars responded

Thank you for the wonderful review! We're thrilled that Mark and our service team provided excellent, professional care and completed your service perfectly on time. We're also glad our loaner vehicle team made your visit convenient. Your recommendation means a lot to us, and we look forward to serving you again!

November 12, 2025

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The entire experience was great, I was able to schedule for the next day, I was promptly greeted by Mark when I arrived, a shuttle was available as soon as I was done checking in. When I came to pick up, More

by JOYES19
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Recommend Dealer
Yes
Nov 19, 2025

Crest Volvo Cars responded

Thank you for sharing your wonderful experience! We're thrilled that Mark provided a warm welcome, our shuttle service was ready when needed, and you found your car cleaned and washed upon pickup. Your positive feedback means so much to our team, and we look forward to serving you again.

November 09, 2025

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Mark was super helpful and very communicative with my service. Will love to work with him again More

by zthomas
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Recommend Dealer
Yes
Nov 18, 2025

Crest Volvo Cars responded

We are delighted to hear about your wonderful experience with our service team. Your feedback about receiving such helpful and clear communication throughout your service visit means a great deal to us at Crest Volvo Cars. We take pride in ensuring our customers feel supported and well-informed during every interaction. It's fantastic to know that you felt so well taken care of and that you're looking forward to your next visit with us. We truly appreciate you taking the time to share your positive experience.

November 08, 2025

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Nice selection of vehicles to choose from. Friendly, knowledgeable sales and service representatives. Competitive prices. Responsive communications. No hassle sales team. More

by Walker
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Nov 14, 2025

Crest Volvo Cars responded

We are delighted to hear about your positive experience with our vehicle selection and team. It's wonderful to know that you found our sales and service representatives both friendly and knowledgeable, and that our competitive pricing met your expectations. We truly value your feedback about our responsive communication and straightforward approach to sales. Your kind words about our no-hassle sales process mean a great deal to us at Crest Volvo Cars. We appreciate you taking the time to share your experience and look forward to serving you again in the future.

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