Crest Volvo in Frisco deserves every bit of praise I can
give. After a frustrating experience with another dealership, I reached out to Crest for a second opinion—and I’m so glad I did.
Mark in service was
give. After a frustrating experience with another dealership, I reached out to Crest for a second opinion—and I’m so glad I did.
Mark in service was absolutely incredible. He spent days reviewing my case with the warranty team, going back and forth with Park Place’s documentation, and eventually found the clause showing that my hybrid battery was covered under Volvo’s warranty. He kept me updated the entire time, was patient, kind, and truly went above and beyond to help.
When my car was towed to Crest after hours, the team there was still welcoming and accommodating. They even offered to pay for my Uber home. The next day, when I picked up my Volvo, it was spotless—cleaned inside and out—something the previous dealer hadn’t bothered to do.
From the receptionist to the service team, everyone at Crest Volvo was professional, compassionate, and genuinely cared about helping me.
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by wc3
Service Price Transparency
Nov 13, 2025 -
Crest Volvo Cars responded
Thank you for taking the time to share your wonderful experience with us. We are truly grateful that you chose to give us a chance for that important second opinion, and we're delighted that decision made all the difference for you.
It's fantastic to hear how our service team worked diligently to review your warranty case and collaborate with the warranty team to ensure your coverage was properly identified. We take great pride in keeping our customers informed throughout the process and providing the patient, caring service you experienced.
We're pleased that our team made your after-hours vehicle drop-off smooth and welcoming, and that you found your Volvo in pristine condition when you returned. These thoughtful touches reflect our commitment to going the extra mile for every customer.
Your kind words about our entire team, from reception to service, truly mean the world to us. We strive to create an environment where genuine care and professionalism shine through every interaction, and it's wonderful to know we achieved that goal with your visit.
We appreciate your trust and look forward to serving you again in the future.
I love Mark Morgello and Crest Volvo!
He did such a great job taking care of me and I'll be back very soon!
He did such a great job taking care of me and I'll be back very soon!
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by brandon@thetomlinteam.com
Verified Customer
Verified Customer
Service Price Transparency
Nov 12, 2025 -
Crest Volvo Cars responded
We sincerely value your wonderful feedback about your experience with us! We're thrilled to hear that you had such a positive experience and that our team member made such a great impression on you. Your loyalty means everything to us, and we look forward to welcoming you back very soon.
As always, I was greeted promptly the car was ready when
promised. Love working with this team
promised. Love working with this team
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by PATADLER
Verified Customer
Verified Customer
Service Price Transparency
Nov 13, 2025 -
Crest Volvo Cars responded
We are overjoyed to hear about your positive experience with our team. It means so much to know that you consistently receive prompt service and that we deliver on our promises regarding timing. Your loyalty and trust in working with us is truly appreciated. We look forward to continuing to provide you with the reliable and friendly service you have come to expect from us.
Mark really is the best.
You’re lucky to have him c c c c c
You’re lucky to have him c c c c c
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by michaelvitale
Verified Customer
Verified Customer
Service Price Transparency
Nov 12, 2025 -
Crest Volvo Cars responded
Thank you for your review! We are thrilled to hear that Mark provided you with such outstanding service. We appreciate you taking the time to share your positive experience and look forward to continuing to serve you with the same level of excellence.
Mark was very friendly and responsive during my visit.
He communicated updates to me about my car and answered all questions that I had.
He communicated updates to me about my car and answered all questions that I had.
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by zitopatti
Verified Customer
Verified Customer
Nov 10, 2025 -
Crest Volvo Cars responded
Thank you for taking the time to share your positive experience with us. We are thrilled to hear that you found our team member to be friendly and responsive throughout your visit. It means so much to know that you received clear communication about your vehicle's status and that all of your questions were thoroughly answered. Providing excellent customer service and keeping you informed every step of the way is what we strive for with every interaction. We truly appreciate your feedback and look forward to serving you again in the future.
Mark is knowledgeable and responsive.
He was very helpful and i would recommend Mark anytime
He was very helpful and i would recommend Mark anytime
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by swagath.b
Verified Customer
Verified Customer
Service Price Transparency
Oct 30, 2025 -
Crest Volvo Cars responded
Your positive experience with our team means everything to us. We are thrilled to hear that you found our staff member to be knowledgeable and responsive throughout your visit. It is wonderful to know that the helpful service you received has made such a positive impression. Thank you for taking the time to share your experience and for your recommendation - feedback like yours helps us continue delivering excellent service to all our customers.
Good experience.
Was expecting a longer visit and please to be in and out very quickly.
Was expecting a longer visit and please to be in and out very quickly.
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by CASSININAZIR
Verified Customer
Verified Customer
Oct 27, 2025 -
Crest Volvo Cars responded
Thank you for your review! We are delighted to hear about your positive experience at Crest Volvo Cars. Your feedback helps us continue delivering the seamless experience our customers deserve.
My service writer was helpful and the service was done
quick and well. I will be back next maintenance.
quick and well. I will be back next maintenance.
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by pcctooey
Verified Customer
Verified Customer
Service Price Transparency
My experience with Mark, Tina and the young man who
greeted me at service and returned my car to me, was exceptional
greeted me at service and returned my car to me, was exceptional
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by wendi.burleson
Verified Customer
Verified Customer
Service Price Transparency
Oct 24, 2025 -
Crest Volvo Cars responded
We are utterly delighted to hear about your wonderful experience with our team. It means so much to us that Mark, Tina, and our service team member provided you with such outstanding care from start to finish. We take great pride in ensuring every customer feels valued and well taken care of throughout their entire visit. Your kind words about the exceptional service you received truly make our day. Thank you for choosing Crest Volvo Cars and for sharing your positive experience with us.
Easy check in and out process and good service!
Always love how clean the car is inside and out when we pick it up.
Always love how clean the car is inside and out when we pick it up.
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by HappyVolvo
Verified Customer
Verified Customer
Service Price Transparency
Oct 24, 2025 -
Crest Volvo Cars responded
We are grateful for you taking the time to share your positive experience with us. It's wonderful to hear that our check-in and check-out process was smooth and convenient for you. We take great pride in providing excellent service and ensuring every vehicle is thoroughly cleaned both inside and outside before pickup. Your feedback about the cleanliness standards we maintain means a lot to our team. We appreciate your continued trust in us and look forward to serving you again in the future.
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