"A very credible dealership. Excellent customer service! "
My experience with Wilson Niblett Motors has been excellent from the initial sales experience to the post-sale service. John Wilson took particular interest in the sale of my 2019 Corvette, facilitating the sale and simplifying the process. The experience was stress-free and memorable.
Shirley Elliott, the Assistant Service Manager, has been a pleasure to deal with. The after-sale process, facilitated by Shirey Elliott, has been tremendous. She is competent, professional, personable, fair and balanced in her approach to customer satisfaction.
My 2019 Corvette is a wonderful vehicle! The experience with Wilson Niblett Motors of purchasing my new Corvette, has been very gratifying, in no small measure such gratification is a result of the excellent customer service and professionalism demonstrated by the staff at Wilson Niblett Motors.
" Customer service!"
The challenge here is that ownership drives the behaviour. Bought a truck. Told the sales person I never owned any GM product prior. I had over 20 automobiles prior. He laughed a lot, seeming to be 'warm'. When the sale was done and time for delivery, the guy did not even give me the plates from my trade. He showed me how to connect bluetooth and in 5 minutes he left. I literally had to figure out where the controls were, over time. At other competitors the sales people spend a good half hour educating you about the vehicle. He had the nerve to ask me for excellent reviews from GM questionaire.
I didn't want to take away income (food from his table), from the guy so when the review came I simply checked all the "A" boxes against the facts of what occurred.
2 years on, GM sponsored 4 free oil changes. The last one, I called to make an appointment. The young lady said it expired 6 weeks ago. Here's the rub...The service desk clerk told me on my previous visit that a few weeks late or early for my visit was not going to make a difference. The mileage on the truck is 21,300kms, after 2YEARS! And yet they deny me the oil change on the statement that it 'expired'...like milk or yogurt does. So they lose my business and that of my friends and associates, business and personal over an oil change!
I will not label them as 'anything'. I will leave you the reader to form your own conclusions and decide whether you want to do business with an operation like this.
The names in service identified, are the people who communicated with me through email or phone. As I mentioned above, they're only doing their jobs. I do not hold them personally responsible. Their paycheques depend on doing what they're told.