Luis Prada

Great service at Herb Gordon Subaru. Luis is super awesome! He was prompt, clear about expectations, and deftly managed the service start to finish. He re returned to me a nicely spiffed Luis is super awesome! He was prompt, clear about expectations, and deftly managed the service start to finish. He re returned to me a nicely spiffed up car and even parked it backed in so that taking off was a breeze! Great dealership, great service! More

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AMAZING service from Luis. Really cares about the customer and goes out of his way to help. Very pleased with all the help! Really cares about the customer and goes out of his way to help. Very pleased with all the help! More

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One of the BEST Customer Service Teams I have ever worked with (both Sales & Auto Service)! They take great care of us! with (both Sales & Auto Service)! They take great care of us! More

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I wouldn’t buy a car anywhere else now. My salesperson Marc LeSantos, and my service representative, Luis Prada, are nothing short of amazing! I don’t know how they personally remember ever My salesperson Marc LeSantos, and my service representative, Luis Prada, are nothing short of amazing! I don’t know how they personally remember everyone but they seem to in my case and that means a lot. More

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I have had my Subaru Legacy serviced at Herb Gordon on a regular basis. Excellent results since day 1. regular basis. Excellent results since day 1. More

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I got my Ascent 2019 here and getting sevice since then. They are great at taking care of the car and their customer. They need to update their payment system . 04/25/2024 I got service for Subaru Ascent. T They are great at taking care of the car and their customer. They need to update their payment system . 04/25/2024 I got service for Subaru Ascent. They took care of my concerns, Luis was respectful. However, when it comes to the payment I forgot my card at home and asked them if I can pay with phone pay ( google pay or Samsung pay) and Older Adult woman(Shirt trimmed hair)- Tried to look her name but the didn't have any badge, told me "Not everybody has apple pay" and gave me a look( The look kinda says you are stupid). I thought about telling her not everybodys carries card around too, but I told her it's not Apple pay. While she wa saying that, Kimberly , another cashier, came in and emailed me the link to pay. I paid and left the dealership. It would be great if they update their payment system to tap as well as phone pay. More

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Brought my Subaru in for a major maintenance issue and Luis was very thorough with the process and care. He got me a new Impreza RS loaner and it was a great drive. I encountered a mechanical issue after Luis was very thorough with the process and care. He got me a new Impreza RS loaner and it was a great drive. I encountered a mechanical issue after I got my car back and Luis did everything he could to make sure things were right and taken care of. Can't say enough about this dealership. Great staff and work! More

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Herb Gordon has an excellent service center. I just received the best service on my Outback that I have ever experienced. Luis and the service manager went above and beyond to get my car fixed a I just received the best service on my Outback that I have ever experienced. Luis and the service manager went above and beyond to get my car fixed at the best price possible. I am happy to be a part of the Subaru family. From the loaner to the communication to the repairs, I could not be happier. Thanks More

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This was my first experience with Herb Gordon and I was very pleased. Your Service Advisor called me this morning and offered to move my appointment up to a more convenient time, which worked very well fo very pleased. Your Service Advisor called me this morning and offered to move my appointment up to a more convenient time, which worked very well for me. He thoroughly explained everything that would be done on my visit. My car was done on-time (but because I didn't look at my phone, I didn't know that for about 40 minutes, and I was sitting about 10 feet away from the service desk, so that was a little weird). But the car was well taken care of and I appreciate the attention. Luis Prada was great! More

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Luis provided above and beyond service and advice. He took the extra time to walk me through all the requested services, was attentive, checked on me multiple times to give me updates during my time a He took the extra time to walk me through all the requested services, was attentive, checked on me multiple times to give me updates during my time at the dealership. I was beyond satisfied and turned a visit to the dealership (which is usually a dreadful occasion) into a smooth and enjoyable experience. I would recommend him as an advisor to anyone I know and will continue to come back to Subaru Silver Spring for all my maintenance services due to his guidance and expertise. Well done! More

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