Lucy Aguilar
Lucy Aguilar at BMW of Sarasota

Lucy Aguilar

Assistant Service Manager

BMW of Sarasota

5151 Clark Rd
Sarasota, FL 34233

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4.8
982 Reviews
4.8

982 Reviews

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982 Reviews of Lucy Aguilar

March 31, 2026

Dealership Rating
Employee Rating

Excellent service. Cameron was great and very efficient. The personal service and convenience were remarkable! More

by JLMOORE1125
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Eric Bachar, Cameron Goudreau

Mar 31, 2026

BMW of Sarasota responded

Thank you for sharing your experience. We’re delighted Cameron provided efficient service and that the personal attention and convenience stood out during your BMW X5 visit. We appreciate the five-star rating and look forward to welcoming you back.

March 09, 2026

Dealership Rating
Employee Rating

Very nice and professional staff. Wait times are often long with loaner vehicles rarely available. The Uber process is efficient as a backup. More

by SOCALLAGHAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Will Hayes, Isaiah McKinney

Mar 09, 2026

BMW of Sarasota responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

March 08, 2026

Dealership Rating
Employee Rating

The wait time was right on schedule, staff were very good. Would definitely use this dealership again. More

by SYLVIA418
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 08, 2026

BMW of Sarasota responded

Thank you for mentioning that your appointment stayed on schedule and that our service team provided attentive support. Lucy and the entire staff look forward to assisting you again with your BMW X3 service.

March 05, 2026

Dealership Rating
Employee Rating

People are nice and work quality is good. Wait times for even simple repairs are long and loaner cars are typically not available. More

by SOCALLAGHAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 07, 2026

BMW of Sarasota responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

February 04, 2026

Dealership Rating
Employee Rating

Fast and friendly service, pricing is always reasonable. The complementary car wash to wrap up the service is the best. Thank you BMW of Sarasota, for being the best dealership in town to have your vehicle More

by Steven Serrano
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Feb 04, 2026

BMW of Sarasota responded

Thank you for highlighting our team’s fast, friendly service and fair pricing. We’re delighted the complimentary car wash rounded out your visit nicely. We look forward to serving you and your BMW 530 again.

January 28, 2026

Dealership Rating
Employee Rating

Will take forever to service and is insultingly expensive relative to independent auto service locations avoid at all cost my free oil change cost me $650 for two filters then while in service I was approa More

by White Dog
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jan 31, 2026

BMW of Sarasota responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

Jan 31, 2026

BMW of Sarasota responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

January 18, 2026

Dealership Rating
Employee Rating

What in for an oil change and I’m glad I did because they discovered that all of my tires were almost bald and I didn’t notice. More

by ERIC@CFAPRMO.COM
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Carlos Munoz, Josh Cash

Jan 18, 2026

BMW of Sarasota responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing BMW of Sarasota, we look forward to having you as a valued customer for many years to come!

January 18, 2026

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Employee Rating

excellent service, excellent communication, excellent explanation of the repair it was done, nice to hear and see a complete service in video reporting. More

by vmaksi1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 18, 2026

BMW of Sarasota responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

January 12, 2026

Dealership Rating
Employee Rating

I had a 9 am appt for a simple oil change and sat and waited over 3 hrs. Ridiculous ! If they are that busy hire more help or do a better job of scheduling ! More

by gatorhanon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jan 15, 2026

BMW of Sarasota responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

Jan 15, 2026

BMW of Sarasota responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

January 08, 2026

Dealership Rating
Employee Rating

Very organized and everything online. Nice to have a UBER drop off and pick up. Brooke was very professional and on top of what was going on. More

by GPR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brooke Beaudin

Jan 08, 2026

BMW of Sarasota responded

Thank you for choosing BMW of Sarasota. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

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