Lucy Aguilar | Page 34

I’m not sure what happened but our bmw needed tires. The invoice said the owner was notified and declined service. No one contacted us and we did not decline. We had to then schedule another follow up s The invoice said the owner was notified and declined service. No one contacted us and we did not decline. We had to then schedule another follow up service. Very disappointed with our first experience. More

by david_heupel Verified Customer Verified Customer

Report | Print

Great quality service. Very helpful advisor- Lucy. Got my oil changed and was very satisfied with the quality work. Very helpful advisor- Lucy. Got my oil changed and was very satisfied with the quality work. More

by julia Verified Customer Verified Customer

Report | Print

Very satisfying with your service and Lucy’s coordination. She was one of the best representatives. coordination. She was one of the best representatives. More

by WYOON9870 Verified Customer Verified Customer

Report | Print

Since buying my 2014 320i from this dealership in December 2013, I have relied on their service department to keep my vehicle in top shape. It definitely has paid off! I recently had a five-year-old December 2013, I have relied on their service department to keep my vehicle in top shape. It definitely has paid off! I recently had a five-year-old battery replaced and had some other necessary maintenance work done. As usual, my service advisor, Lucy Aguilar, is super and made sure the work was done promptly and conveniently for me. If you want your vehicle to perform well for the long haul, don’t cut corners when servicing it. I have the ultimate faith in this dealership. More

Report | Print

customer service was very good. The representative was clear about what my car needed. The service was completed in a timely manner. The representative was clear about what my car needed. The service was completed in a timely manner. More

by kiki7972 Verified Customer Verified Customer

Report | Print

Sarasota diller BMW, very good Team,, good service, and very good advisor Greg Jones🤝🇺🇸🛻 Thank guys for a good service!!!! very good advisor Greg Jones🤝🇺🇸🛻 Thank guys for a good service!!!! More

by VSPOTAR Verified Customer Verified Customer

Report | Print

Excellent dealership with which I’ve dealt exclusively for service after purchasing my 2014 BMW 320i there in December 2013. I recently noticed a construction screw embedded in my left rear run-flat ti for service after purchasing my 2014 BMW 320i there in December 2013. I recently noticed a construction screw embedded in my left rear run-flat tire on a Saturday morning. I called the Parts Department at BMW of Sarasota to confirm they had the proper replacement tire in stock. I arrived at the dealership without an appointment, but my service advisor, Lucy Aguilar, got to me quickly. Always looking out for her customers, Lucy informed me the tire was just short of one year old. Therefore, it qualified for replacement under warranty because I had purchased it from their dealership. I would owe only the labor cost. The fact they had the tire in stock—for the record, two tire stores near my home did not—plus the fact the tire was warrantied, brought a sense of relief! Lucy is super efficient and always has a smile on her face to brighten your day. More

by joelbie Verified Customer Verified Customer

Report | Print

I am not writing 15 words. Just let me give them the star ratings already. Just let me give them the star ratings already. More

by Not giving a name lol Verified Customer Verified Customer

Report | Print

Ready when promised. Car was clean when I picked it up. They had also delivered for slightly less than quoted. A pleasant surprise Car was clean when I picked it up. They had also delivered for slightly less than quoted. A pleasant surprise More

by MIKE.HUDSON Verified Customer Verified Customer

Report | Print

Efficient and professional. Was advised service would take 2hours and they finished in 2 hours. Was advised service would take 2hours and they finished in 2 hours. More

by LTARENA516 Verified Customer Verified Customer

Report | Print