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Lou Alfano

Overview Reviews (101) Inventory (242)

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Lou Alfano

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Lou Alfano | Page 2

Service Advisor

Arlington Heights Ford

801 W. Dundee Rd.
Arlington Heights, IL 60004

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4.9

101 Reviews

Overview Reviews (101) Inventory (242)

4.9

101 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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101 Reviews of Lou Alfano

December 20, 2023

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Employee Rating

I am almost twenty years with AH Ford. My experience with their all departments is nothing less than great! Lou stayed on top of everything. Great communication and service he provided i My experience with their all departments is nothing less than great! Lou stayed on top of everything. Great communication and service he provided is all I needed. I would give them 6 stars if this is possible:) More

by tklimo

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Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

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Dec 20, 2023 -

Arlington Heights Ford responded

We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! Sincerely, The Arlington Heights Ford Team

December 19, 2023

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Great service experience at AHF. Look no further Lou Alfano will take care of you like family. Mike M Look no further Lou Alfano will take care of you like family. Mike M More

by Martellotta08

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Workmanship

Service Time

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Recommend Dealer

Yes

Helpful 0

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Dec 20, 2023 -

Arlington Heights Ford responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, The Arlington Heights Ford Team

December 13, 2023

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Employee Rating

Lonnie Catanese made the entire process perfect from start to finish. Great vehicle at a great price! start to finish. Great vehicle at a great price! More

by Sam Resch

Recommend Dealer

Yes

Other Employees Tagged: Lonnie Catanese, Teddy Dziedzic , Michael Rodriguez, Mark Horcher

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December 11, 2023

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Employee Rating

Lonnie Catanese was extremely helpful in locating the exact car I wanted, even when I did. It know myself. He listen to what I wanted and found it!! exact car I wanted, even when I did. It know myself. He listen to what I wanted and found it!! More

by Jovon

Recommend Dealer

Yes

Other Employees Tagged: Lonnie Catanese, Joe Baez , Michael Rodriguez

Helpful 0

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Dec 13, 2023 -

Arlington Heights Ford responded

Thank you for taking the time to write this 5-star review, Jovon. We strive to provide courteous service to all our guests and are glad to hear that Lonnie helped you find the car you were looking for. Please keep us in mind for your future auto needs, as our team is always here to assist you. Sincerely, The Arlington Heights Ford Team

December 03, 2023

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Employee Rating

Thank you Lou Alfano and Tech James Dresden. Very reasonable pricing, professional and high tech service. Very reasonable pricing, professional and high tech service. More

by Bill J

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Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

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Dec 05, 2023 -

Arlington Heights Ford responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and we will be sure to relay to the team. Take care and have a great day, Bill J. Sincerely, The Arlington Heights Ford Team

November 21, 2023

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Employee Rating

Lou Alfano really helped me out with my Truck maintenance and he took care of the two recalls it had. Thank you and he took care of the two recalls it had. Thank you More

by rbarges

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Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Nicole Bayne

Helpful 0

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Nov 28, 2023 -

Arlington Heights Ford responded

Thank you for reaching out to us and letting us know about your recent visit. We appreciate everything Lou does for Arlington Heights Ford and our customers. Hope to see you again soon! Sincerely, The Arlington Heights Ford Team

November 17, 2023

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Employee Rating

Lou A. was very professional and friendly in helping to service my truck. He also helped to order a part for me for an outstanding recall and even got my c was very professional and friendly in helping to service my truck. He also helped to order a part for me for an outstanding recall and even got my car back to me an hour earlier than expected. It was great to work with Lou A. and the AH Ford Service team over all. Will definitely be back! More

by xover911

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

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Nov 21, 2023 -

Arlington Heights Ford responded

Thank you for the awesome feedback! Lou is an excellent service team member and we appreciate all he does for us! We're very happy to hear that he was there to provide you with great service. Sincerely, The Arlington Heights Ford Team

November 15, 2023

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Employee Rating

Best of the best. Jerry and the entire crew do a great job. Very sharply with the service and attention to detail. Jerry and the entire crew do a great job. Very sharply with the service and attention to detail. More

by DavidVee

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Jerry Hood, Mike Waddle, Victor Villanueva, Ikram "Ike" Alam

Helpful 0

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Nov 16, 2023 -

Arlington Heights Ford responded

David, we are pleased to hear that you had an excellent experience with Jerry and the rest of our team. We would like to sincerely thank you for your business and encourage you to stop by or give us a call with any questions that may arise. Sincerely, The Arlington Heights Ford Team

November 09, 2023

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Employee Rating

Best experience yet. I Was very well taken care of better than I had expected I Was very well taken care of better than I had expected More

by poppaj3

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Jerry Hood

Helpful 0

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Nov 14, 2023 -

Arlington Heights Ford responded

Thank you for this amazing review! We really appreciate your business. Sincerely, The Arlington Heights Ford Team

November 02, 2023

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Employee Rating

Thank you Luigi Alfano! Very professional and knowledgeable. Thank you for service my black 2016 Lincoln MKZ. Good job Technician Jerry Hood! Bill J Very professional and knowledgeable. Thank you for service my black 2016 Lincoln MKZ. Good job Technician Jerry Hood! Bill J More

by Bill J

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Jerry Hood

Helpful 0

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Nov 07, 2023 -

Arlington Heights Ford responded

Thank you so much for your excellent input, Bill! We're proud of our service technicians and hope to pass along your great experience to all of our customers. Please let us know if there is anything else that we can assist you with! Sincerely, The Arlington Heights Ford Team

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