Loraine Campbell

Parking spots approach is very cumbersome. Parking very limited. Approach to service dept very teunous and hard to find . Sales routine quite conventional and satisfying. Parking very limited. Approach to service dept very teunous and hard to find . Sales routine quite conventional and satisfying. More

by mgheller2329 Verified Customer Verified Customer

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excellent service, excellent communication, excellent explanation of the repair it was done, nice to hear and see a complete service in video reporting. explanation of the repair it was done, nice to hear and see a complete service in video reporting. More

by vmaksi1 Verified Customer Verified Customer

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Need to overhaul the waits for tires and oil changes. Must be a better way to handle the 2 to 3 hour wats. Must be a better way to handle the 2 to 3 hour wats. More

by PRAETOR7 Verified Customer Verified Customer

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Once again excellent service by Maria & the team. They never fail. Consistency is amazing. Wow They never fail. Consistency is amazing. Wow More

by CONSTANTINO.PAMELA Verified Customer Verified Customer

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scheduled an oil change with BMW of Sarasota a month in advance and arrived on time for my appointment. After waiting over an hour, someone finally came over to speak with me. I assumed it was to let me kn advance and arrived on time for my appointment. After waiting over an hour, someone finally came over to speak with me. I assumed it was to let me know the service was done — only to find out that they hadn’t even started it. The explanation? A lot of people had shown up that morning needing oil changes before the Thanksgiving holiday, and they were trying to squeeze them in because they were traveling. The issue is: I had an appointment. They didn’t. That’s the whole point of scheduling — especially when your time matters. Then I was told I would have to leave my car there for the rest of the day and come back later. I specifically scheduled a service appointment to avoid needing a loaner or arranging transportation. But when I asked about a loaner, they couldn’t offer one because they had already given them all away. To make matters worse, during my wait someone approached me about a windshield replacement. They suggested I call my insurance company and claim the damage was “just discovered today” — essentially asking me to commit insurance fraud. That was not only unprofessional but extremely concerning. Overall, the experience felt poorly managed and, frankly, shady. I expected better communication, scheduling integrity, and professionalism — especially from a BMW dealership. More

by Laurie.simonds Verified Customer Verified Customer

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Had bad tire and service department helped me out with quick service on an emergency basis quick service on an emergency basis More

by RICK Verified Customer Verified Customer

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Nice to deal with this place. Been with them for 15 years! Great service and communication! Been with them for 15 years! Great service and communication! More

by ettiebird1 Verified Customer Verified Customer

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Very pleased with the care and service I received. Have bought many cars here and will continue to by from this dealership. Have bought many cars here and will continue to by from this dealership. More

by SCONTI65 Verified Customer Verified Customer

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Thank you for your excellent service Carlos and taking care of my car when it was In need. care of my car when it was In need. More

by DANMANGIAFICO Verified Customer Verified Customer

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This was our first service. Oil change and tire pressure adjustments. Complimentary pick up and return to our home was excellent. Cameron sent a video showing the visual insp Oil change and tire pressure adjustments. Complimentary pick up and return to our home was excellent. Cameron sent a video showing the visual inspection of the vehicle. All in all, an outstanding experience. More

by GordonR Verified Customer Verified Customer

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