Loraine Campbell | Page 27

Excellent Service Experience Lewis and Loraine handled my service appointment in a very professional and customer friendly manner. They explained in detail every item that was add Lewis and Loraine handled my service appointment in a very professional and customer friendly manner. They explained in detail every item that was addressed with my visit and made sure all my questions were answered. Thank you. More

by TSWILL8143 Verified Customer Verified Customer

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Excellent customer service. Noticeable and positive improvement in customer service. Keep up the good work. Fernando, has always been very courteous, polite and helpful. He’s t Noticeable and positive improvement in customer service. Keep up the good work. Fernando, has always been very courteous, polite and helpful. He’s the BEST service advisor. I dropped off my X1 on a Saturday. Since I thought my car was going to be ready the next day, I left my work badge in the car. There was a part they still needed so I could pick up my car on Sunday. It was going to take several days for the part to arrive. I called first thing Monday morning to ask if there was anyway I could have my work badge delivered to me. I work for the school board and I go to several schools every day. For security reasons I must have the badge. Loraine, went out of her way to help me get the badge. She found out that one of the service engineers, Carlos lives near me. She assured me I would get my badge that evening. Sure enough, after work Carlos delivered the badge to me. THANK YOU Loraine and Carlos! More

by MAGGIE.CONNELL Verified Customer Verified Customer

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No excuse for poor communication! Made an appointment for a recall part for 2 PM Saturday. After I got to the service department, I was told it would take 4.5 hours to due the job. So Made an appointment for a recall part for 2 PM Saturday. After I got to the service department, I was told it would take 4.5 hours to due the job. So I was offered a rental car, but had to return it by 1 PM on Sunday, but my car would not be done until Monday. Sonja or Loraine should have told me at the time I scheduled it would take 4.5 hours. I took time off work to do this. Both my husband and I work full time, 6 days a week(during season). His next day off is March 20th, which he might have to reschedule. He took the day off for a very important doctor appointment and now he has to mess with this problem. So are we upset, you bet we are. Its a recall part, so its not like we have done something to the car or could take it somewhere else for service.. Also the appointment on Saturday was rescheduled from January 23, my husband had the day off but was called into work. I just want the BMW dealership to know, not everyone is retired and have the options to work around your schedule. Plus we live 1 1/2 hours from you. All I received that day was an apology! REALLY! More

by DMSCHMITZ59 Verified Customer Verified Customer

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Exceptional service and hospitality! I’ve been a customer of BMW of Sarasota for almost 15 years. They have a fantastic group of dedicated associates that show a true passion for their pr I’ve been a customer of BMW of Sarasota for almost 15 years. They have a fantastic group of dedicated associates that show a true passion for their products. I would highly recommend purchasing a new or used vehicle from them. Their service center is also the best I’ve dealt with especially in comparison to other dealerships in the North East and Europe. Their honesty and integrity have motivated me to stay loyal to the dealership and the brand. More

by MFannnnn Verified Customer Verified Customer

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Ambiguous So I came to BMW in the summer to have my blower motor wires replaced for the recall. I was told to wait for the letter which I did. Seth gave me an So I came to BMW in the summer to have my blower motor wires replaced for the recall. I was told to wait for the letter which I did. Seth gave me an appt. right away. The brakes were checked, tire inflation & recall done. No charge. THEN Seth tells me oil gaskets are leaking .to the tune of $2700. I deferred. I left cloth under car overnight. NO leaks. I checked oil sensor gauge. NO change. I had my car checked at Encore 2 weeks before BMW & NO problem. Either Seth was lying, mistaken, misinformed or the mechanic is incompetent or all of these. Either way I am reluctant to return to BMW for service. I will continue to be serviced by Encore on 41. I have owned BMW SINCE 2001 and this has never occurred. More

by JOHN Verified Customer Verified Customer

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Sarasota BMW Reliable Dependable Quality Service Jack helped us into our first BMW and we belong to the BMW family for good now. Your service team dispelled any concerns we had with owning and enjoy Jack helped us into our first BMW and we belong to the BMW family for good now. Your service team dispelled any concerns we had with owning and enjoying such a fine driving machine. Our service rep Fernando Santori has that knowledge and passion to guide us in running at peak performance. I am a realtor and customers note the car you own and BMW's 5 series carries that image of success. Your other personal are always a delight, Loraine with a sunny smile and so many others. I wish they had name badges so I could tell you how attentive they each are. Your concierge ambassador is always at the ready to help she is a delight. We will miss the car wash service that came with our car. A Merry Christmas and healthy Happy New Year More

by LVGIARRANO Verified Customer Verified Customer

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Had a very good experience. Had to top off fluid level. Manager at entrance was very organized and took care of us quickly. Problem: Several months ago we entered Q and was asked to back out because they Manager at entrance was very organized and took care of us quickly. Problem: Several months ago we entered Q and was asked to back out because they would not wash cars any more. After buying three new cars at the dealership and promised a car wash when we needed one we were quite disappointed to say the least. This time after our car was serviced the manager told us that they again will wash our car. We declined but again are not happy that we were never informed that this service started again. This is also after writing three different times expressing my complaint to manager/owner/salesman. Common courtesy says somebody should have e-mailed us this info. Will I buy my fourth car at Sarasota ? Douglas Edebohls More

by EDEBOHLS2011 Verified Customer Verified Customer

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service/repair good job, efficient, on time, accurate, Checked on tire warranty that i didnt know was still in place and saved me 460 dollars! Thank you good job, efficient, on time, accurate, Checked on tire warranty that i didnt know was still in place and saved me 460 dollars! Thank you More

by EBERNOTUS Verified Customer Verified Customer

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Best experience service on every BMW in the United States Bmw Of Sarasota come through once again with the highest level of service and professionalism I will keep coming back for many years as they alw Bmw Of Sarasota come through once again with the highest level of service and professionalism I will keep coming back for many years as they always take excellent care of all my Bmws snd extra special M cars entire stuff makes the service process go smoothly and the cars always run like the Percision machines they were designed to perform More

by THERON.W.WRIGHT Verified Customer Verified Customer

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Recall service Everyone was so nice and accommodating with my personal schedule and recall concerns! I do not see Lewis Mention listed for rating, but he was absolut Everyone was so nice and accommodating with my personal schedule and recall concerns! I do not see Lewis Mention listed for rating, but he was absolutely fantastic with going over my recall parts to other service issues. I very much appreciated that I was not pressured to commit to scheduling my additional service issues in the moment. I felt that I received a wealth of additional information regarding the maintenance and overall health status of my car that I wasn’t fully aware of. It was refreshing to be treated as a human and not just a number. All the kindness I received was genuine and not forced. More

by Jess Verified Customer Verified Customer

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