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Liane Asquin
212 Reviews
212 Reviews of Liane Asquin
February 24, 2018
96 km service Brought the car for 96 km service, the service advisor recommended to the the car check for $99. Ford found a leak in the coolant pump and recommende Brought the car for 96 km service, the service advisor recommended to the the car check for $99. Ford found a leak in the coolant pump and recommended to replace the pump and flush the coolant, but the car need to stay over night. I requested to schedule a 2nd visit the next day (actually 4 days later as it was a long weekend). The service completed on the promised time and I have no issue about it, just broke (service plus pump replacement/coolant flush cost me over $1100) Otherwise I am satisfied with the work. More
by Indro Lawu
Verified Customer
February 24, 2018
Fantastic service, great environment Visited North Star Ford for my first service. It was very early morning during the work week and I opted to not take their shuttle service as I was pr Visited North Star Ford for my first service. It was very early morning during the work week and I opted to not take their shuttle service as I was promised my vehicle would be done in an hour. Using the free wifi I was able to not only complete work during the hour I waited with the great coffee offered, but my vehicle was done within an hour. The service provide was warm and welcoming. Very happy with the service! More
by tarencanton
February 14, 2018
Great job, very friendly Fantastic service and kind. Looked over everything and informed me of problems! I brought up all problems which were all checked and fixed. I apprecia Fantastic service and kind. Looked over everything and informed me of problems! I brought up all problems which were all checked and fixed. I appreciated their hard work More
by KELSEYIZAT
February 14, 2018
Service Over all a good experience could have haf more updates during my trucks visit a little communication goes a long way i would say more but overall it Over all a good experience could have haf more updates during my trucks visit a little communication goes a long way i would say more but overall it was goid More
by BIGDOGKELLY
February 13, 2018
Recent service I had a new radiator installed on my vehicle 5 days ago and within 3 days we had coolant leaks on the driveway. In addition the coolant in the reserv I had a new radiator installed on my vehicle 5 days ago and within 3 days we had coolant leaks on the driveway. In addition the coolant in the reservoir was partially frozen. A new rad hose was installed and the radiator cap replaced. I asked for an explanation as to why the coolant would freeze and I did not initially receive a satisfactory explanation. When I picked up my vehicle I asked for confirmation of the strength of the coolant which was found to be good for -28 degrees C rather than -40 degrees C. I was surprised that a light vehicle mechanic would not automatically check the strength of the coolant as part of the process. I found Liane and Damian to be very cordial and helpful but I have lost some confidence in the quality of the work being done. Also I paid $1400 for a new radiator last week and then was charged $45 for the new rad cap. Over wise parts and labour were under warranty. More
by IBERZINS
Other Employees Tagged: Damian Banick
February 06, 2018
Worked hard to diagnose phantom electrical issue Brought my 2017 Escape Titanium in because the right rear driving light was working intermittently. I know how tough it can be to chase electrical is Brought my 2017 Escape Titanium in because the right rear driving light was working intermittently. I know how tough it can be to chase electrical issues that you can't always replicate. Despite this, the technician went over a lot of the related electricals. The root cause of the issue was not determined, however we're hoping it was a poor electrical connection, possibly caused by moisture in connections. Service Advisor was very pleasant, and took time to explain everything for the phone. More
by MARC DEMETER
February 01, 2018
Honest, good service Had my truck in for an oil change on the Saturday and they were going to try and get my recall done, but unfortunately they did not have the time. Lia Had my truck in for an oil change on the Saturday and they were going to try and get my recall done, but unfortunately they did not have the time. Liane scheduled my truck in for Wednesday and did the repair. More
by BILLBURNETT474
January 31, 2018
Great! Very helpful in fitting me in right away and getting estimates. They were very friendly. My repair took less time than they had estimated. Over all ve Very helpful in fitting me in right away and getting estimates. They were very friendly. My repair took less time than they had estimated. Over all very happy and would return again More
by SAMANTHAPOPOW
January 30, 2018
Excellent service from all three people I dealt with A terrific team of courteous professionals, always a pleasure to deal with everyone at the Nortstar Ford location. There is a reason why I travel from A terrific team of courteous professionals, always a pleasure to deal with everyone at the Nortstar Ford location. There is a reason why I travel from deep SE Calgary to have my F150 serviced! More
by JDEE.MAC
January 29, 2018
Fixed a mistake I was told I could have a wait appointment, when I arrived they told me they don't do wait appointment on Saturday. Service department worked their bu I was told I could have a wait appointment, when I arrived they told me they don't do wait appointment on Saturday. Service department worked their butts off so I could get my car back in an hour! More
by Karen Mussio
Other Employees Tagged: Rob Meade, Fiona Rea
