Kiki Ikram Rosell

Faron was great. Very knowledgeable and helpful. Not pushy and helped make a good decision. One of the better salesman I’ve experienced. Very knowledgeable and helpful. Not pushy and helped make a good decision. One of the better salesman I’ve experienced. More

by MEADORJD Verified Customer Verified Customer

Report | Print

very nice and professional place to buy a car pr truck. salesperson was very nice and professional at the same time,answering my questions and showing me everything I needed to see salesperson was very nice and professional at the same time,answering my questions and showing me everything I needed to see More

by FREDSHEALEY Verified Customer Verified Customer

Report | Print

Our initial buying experience with Daytona Toyota was genuinely great. Even though we completed the entire process by email and telephone, Po was responsive, helpful, and made the remote purchase feel sm genuinely great. Even though we completed the entire process by email and telephone, Po was responsive, helpful, and made the remote purchase feel smooth and efficient. He also immediately mailed the missing USB cables for the new vehicle, which we appreciated. Unfortunately, everything after the paperwork was finalized has been a very different experience. For context, we have previously purchased our Toyotas through Luis Torres at Beaver Toyota, and he was always efficient, transparent, and honest. All paperwork was provided upfront, and we never had to chase down information. The only reason we chose Daytona Toyota this time was the promise of a lifetime warranty on the hybrid battery and hybrid components for the new RAV4 Hybrid — something Beaver could not offer. During the sales process, Daytona Toyota repeatedly assured us that this lifetime hybrid warranty would be included in the official warranty documents when we signed with finance. However, when we reached the financing stage with Kiki Rosell, this paperwork did not exist, and nothing in the documents reflected the warranty we had been promised. To her credit, Kiki did secure the teacher‑discounted rate through Space Coast Credit Union, which we appreciated. But when it came to GAP coverage, she only mentioned the dealership’s $1,500 GAP product, never disclosing that Space Coast Credit Union — the lender they used — offers the same GAP for $499. Learning this afterward was extremely frustrating. The situation with Drive Connect was equally disappointing. Toyota’s Connected Services department explained that the Drive Connect trial simply needed to be provisioned by the dealership — a quick internal step. This matched what Po told us during the feature walkthrough: that all we needed to do was scan the QR code and the navigation features would activate. Instead, when we reached out for help, we received a dismissive and incorrect response telling us we needed to physically come into a Toyota dealership to resolve it. This directly contradicted everything we were told by Toyota Connected Services and by Po, and the issue is still unresolved. Communication after the sale was also lacking. Despite multiple attempts to follow up, Patrick Morris, the sales manager, did not respond. It took several days of follow‑up before we finally received a signed WE OWE form stating the lifetime hybrid battery and components coverage — something that should have been provided upfront, not after repeated requests. Patrick Morris also needs to stop promising a lifetime warranty on the hybrid battery and components with no limitation when this does not exist in the final paperwork. This same promise is being repeated by the sales department — specifically Po — and we were told they have been offering this for over a year. This is being used as a sales tactic, and Patrick repeatedly stated that Daytona Toyota is the only dealership offering it. Mr. Morris only replied after I stated in writing that the issues would be escalated to the General Manager and beyond, at which point he explained he had been out sick. While I appreciated the eventual response, it came only after escalation was mentioned, not through proactive customer service. The remote sales experience with Po was excellent, but the follow‑through, communication, and transparency after the sale have been far below expectations. Given our consistently positive experiences with Luis Torres at Beaver Toyota, this contrast was especially noticeable. More

Report | Print

They went above and beyond for me. I am so grateful for all who helped make the deal happen. Incredible experience. I am so grateful for all who helped make the deal happen. Incredible experience. More

by candice.peiffer9363 Verified Customer Verified Customer

Report | Print

Everyone went above and beyond to make sure I was comfortable. They are all so kind and the car I got is amazing 10 out of 10 highly recommend comfortable. They are all so kind and the car I got is amazing 10 out of 10 highly recommend More

by robinson2367 Verified Customer Verified Customer

Report | Print

They got me in fast and took great care of me! ! It was a great experience. ! It was a great experience. More

Report | Print

I own toyota cars since 2001 this is by far the best combine customer service I have received very good courteous staff thanks I wish I can send toyota a email combine customer service I have received very good courteous staff thanks I wish I can send toyota a email More

Report | Print

Everyone was very nice, explained the product well. And what was unclear was explained. I love my Toyota And what was unclear was explained. I love my Toyota More

by caroltodd909 Verified Customer Verified Customer

Report | Print

James provided an excellent experience from start to finish. I clearly communicated my concerns, needs, and expectations, and he listened attentively while addressing each one. He was able to get me int finish. I clearly communicated my concerns, needs, and expectations, and he listened attentively while addressing each one. He was able to get me into a new Toyota Tacoma and out of my Camry at a very competitive price. James was efficient, respectful of my time, and made the entire process smooth. His knowledge of the vehicle was outstanding, and he went above and beyond to explain everything in detail, exceeding my expectations. I highly recommend working with him. More

by cccarrechristian Verified Customer Verified Customer

Report | Print

Kayle is a great salesperson. Very responsive, very knowledgeable and willing to go out of her way for you. She is a gem. Kiki I have known for years and embodies a trusted fina Very responsive, very knowledgeable and willing to go out of her way for you. She is a gem. Kiki I have known for years and embodies a trusted financial person. She is great at what she does and is always looking out for you. She is the best. More

Report | Print