Pouniu Laupepa

Our initial buying experience with Daytona Toyota was genuinely great. Even though we completed the entire process by email and telephone, Po was responsive, helpful, and made the remote purchase feel sm genuinely great. Even though we completed the entire process by email and telephone, Po was responsive, helpful, and made the remote purchase feel smooth and efficient. He also immediately mailed the missing USB cables for the new vehicle, which we appreciated. Unfortunately, everything after the paperwork was finalized has been a very different experience. For context, we have previously purchased our Toyotas through Luis Torres at Beaver Toyota, and he was always efficient, transparent, and honest. All paperwork was provided upfront, and we never had to chase down information. The only reason we chose Daytona Toyota this time was the promise of a lifetime warranty on the hybrid battery and hybrid components for the new RAV4 Hybrid — something Beaver could not offer. During the sales process, Daytona Toyota repeatedly assured us that this lifetime hybrid warranty would be included in the official warranty documents when we signed with finance. However, when we reached the financing stage with Kiki Rosell, this paperwork did not exist, and nothing in the documents reflected the warranty we had been promised. To her credit, Kiki did secure the teacher‑discounted rate through Space Coast Credit Union, which we appreciated. But when it came to GAP coverage, she only mentioned the dealership’s $1,500 GAP product, never disclosing that Space Coast Credit Union — the lender they used — offers the same GAP for $499. Learning this afterward was extremely frustrating. The situation with Drive Connect was equally disappointing. Toyota’s Connected Services department explained that the Drive Connect trial simply needed to be provisioned by the dealership — a quick internal step. This matched what Po told us during the feature walkthrough: that all we needed to do was scan the QR code and the navigation features would activate. Instead, when we reached out for help, we received a dismissive and incorrect response telling us we needed to physically come into a Toyota dealership to resolve it. This directly contradicted everything we were told by Toyota Connected Services and by Po, and the issue is still unresolved. Communication after the sale was also lacking. Despite multiple attempts to follow up, Patrick Morris, the sales manager, did not respond. It took several days of follow‑up before we finally received a signed WE OWE form stating the lifetime hybrid battery and components coverage — something that should have been provided upfront, not after repeated requests. Patrick Morris also needs to stop promising a lifetime warranty on the hybrid battery and components with no limitation when this does not exist in the final paperwork. This same promise is being repeated by the sales department — specifically Po — and we were told they have been offering this for over a year. This is being used as a sales tactic, and Patrick repeatedly stated that Daytona Toyota is the only dealership offering it. Mr. Morris only replied after I stated in writing that the issues would be escalated to the General Manager and beyond, at which point he explained he had been out sick. While I appreciated the eventual response, it came only after escalation was mentioned, not through proactive customer service. The remote sales experience with Po was excellent, but the follow‑through, communication, and transparency after the sale have been far below expectations. Given our consistently positive experiences with Luis Torres at Beaver Toyota, this contrast was especially noticeable. More

Report | Print

Po was a go-getter from the start. He greeted us immediately when we arrived and went above and beyond to inform us about the car’s features and offer a test drive. He took good care o He greeted us immediately when we arrived and went above and beyond to inform us about the car’s features and offer a test drive. He took good care of us and was friendly and professional. We appreciated his welcoming personality and knowledge. More

Report | Print

Fantastic new showroom and facilities. I recently purchased a new Tundra 1794 and was very pleased with the process. I recently purchased a new Tundra 1794 and was very pleased with the process. More

by JCONRAD7739 Verified Customer Verified Customer

Report | Print

My story is so amazing. how I met this boy a year ago when I was just dreaming of a new car and wanted to test drive a few hybrids (manifesting) and he made me feel like he how I met this boy a year ago when I was just dreaming of a new car and wanted to test drive a few hybrids (manifesting) and he made me feel like he was a friend and he understood exactly where I was in life and what I wanted. Since then i’ve been praying fervently for a car! So a year later, I work a good job and have the opportunity to get a new car and I came back and demanded to see Po! He made it a dream come true because the car I have now is my DREAM CAR 2026 Camry SE hybrid, cherry red, black rims, wireless carplay, leather seats, just perfect and he made the process so budget-friendly and transparent, if you go to Daytona Toyota, you gotta see him especially if you are GenZ lol. TYSM! More

Report | Print

Daytona Toyota is beautiful, clean and modern. Purchasing my vehicle was efficient, seamless and very transparent. Purchasing my vehicle was efficient, seamless and very transparent. More

Report | Print

Such a wonderful experience. This is my second purchase from Po. He is a true gentleman and very knowledgeable. Before, during, and after both purchases he delivered exceptional This is my second purchase from Po. He is a true gentleman and very knowledgeable. Before, during, and after both purchases he delivered exceptional service. I can absolutely and wholeheartedly recommend him to friends, family, and anyone looking to purchase a Toyota. More

Report | Print

Kiki was quick to go through all of the financing documents and get me out the door asap documents and get me out the door asap More

Report | Print

Absolutely amazing experience! Po was friendly, knowledgeable and answered all of our questions thoroughly. It’s rare to find someone who genuinely cares about customer satisfactio Po was friendly, knowledgeable and answered all of our questions thoroughly. It’s rare to find someone who genuinely cares about customer satisfaction the way he does! More

Report | Print

Po was outstanding. He worked with us to get the maximum for our trade in and ensured that we stayed within our budget. Aptly highly recommend him to family and friends He worked with us to get the maximum for our trade in and ensured that we stayed within our budget. Aptly highly recommend him to family and friends. More

Report | Print

Po was great! He was knowledgeable and very personable. The time passed quicker through friendly banter interspersed with the exchange of information. Towards th He was knowledgeable and very personable. The time passed quicker through friendly banter interspersed with the exchange of information. Towards the end he followed me to the car rental when I dropped off the car and he took me back to the dealership. All that he did was done an easy manner and in an amiable fashion. More

Report | Print