Kevin Brooks | Page 23
Service Advisor
Crestview Chrysler Dodge Jeep
601 Albert St
Regina, SK S4R 2P4
232 Reviews
Write a Review232 Reviews of Kevin Brooks
July 06, 2015
Fast and accommodating! My van was un-driveable. While driving, the van would shut off. This caused the power steering and power brakes to be unavailable. I left the van a My van was un-driveable. While driving, the van would shut off. This caused the power steering and power brakes to be unavailable. I left the van at the dealership, dropped my keys in the drop box and left the death trap behind. I got a call 1st thing in the morning from Kevin Brooks. He said the parts were back ordered but he would see what he could do and he called me back. He had the parts in stock and had my vehicle fixed within a couple of hours! I have 2 kids and a busy life so not having my van would have been terrible. Thank you Kevin!! You are a life saver!! More
June 26, 2015
Personalized and caring Service starts at the top in management and Gord Mayer the Service manager never disappoints. In my case he has always made time to listen to any of Service starts at the top in management and Gord Mayer the Service manager never disappoints. In my case he has always made time to listen to any of my service concerns, made suggestions and directed me on the best way to proceed. Gord seems to truly care and his calm professional manner is reassuring. I have an unusual model car and I've had visits where my repair costs have been substantial, and although that is never a welcomed thing, it always makes sense once the service team explain what was required and give the break down of costs. Darcy the service consultant was courteous and efficient and Kevin assisted when Darcy was with another customer having him call e back when he was freed up...a team effort. Darcy provided a full quote on not only the work that had been performed this visit but also the costs for parts and installation of parts that they had to order for my car for the follow up service visit.. In particular I appreciated the fact that the technician who worked on my car actually came into the service office and along with Darcy explained the particulars of the specific assembly that was faulty and how it caused the specific problem. Finally, I received a prompt ride home when taking my car in for service and a quick ride back once I called to be taken back to pick up my car and address the bill. No one likes paying for repairs to their vehicle, it's disappointing...but professional courteous service such as this certainly helps the experience. Chris J More
Other Employees Tagged: Darcy Lacoursiere, Gord Mayer
June 25, 2015
Excellent detail oriented customers service, always meet my expectations, satisfaction guaranteed. I will definitely do business with this company. Kevin Brooks detail oriented customers service, always meet my expectations, satisfaction guaranteed. I will definitely do business with this company. Kevin Brooks is a captain for this Team, he is awesome leader. More
June 18, 2015
Great customer service. My power steering line was leaking. I had my car in and out of the service area within a day even though they were really busy. It wa fabulous. Fast, My power steering line was leaking. I had my car in and out of the service area within a day even though they were really busy. It wa fabulous. Fast, friendly and efficient service! More
Other Employees Tagged: Ryan Kells , Darcy Lacoursiere
June 18, 2015
Friendly service We have purchased four vehicles from Crestview. The service staff has always been friendly and courteous. They are knowledgeable about their product We have purchased four vehicles from Crestview. The service staff has always been friendly and courteous. They are knowledgeable about their product and always provide great, friendly, prompt service. More
Other Employees Tagged: Ryan Kells , Darcy Lacoursiere
June 13, 2015
Warranty Service - module transmitters The overall service was fantastic right from customer service, mechanics and customer courtesy transportation. My wife and i were very impressed, esp The overall service was fantastic right from customer service, mechanics and customer courtesy transportation. My wife and i were very impressed, especially so after I was refused service by another dealership after stating they couldn't access the warranty parts (6 months!!) More
Other Employees Tagged: Ryan Kells , Customer Courtesy Driver - very pleasant and considerate
June 11, 2015
Repair of my Ram 2500 Crestview Chrysler has always taken good care of me and my Ram 2500. Their service department has for the most part done what they said they could do. Crestview Chrysler has always taken good care of me and my Ram 2500. Their service department has for the most part done what they said they could do. Such as repair my truck in a timely manner, and treat me with respect. It's just to bad that I've had to visit them so often. More
June 10, 2015
Very accomodating to my needs This dealership continues to treat our family very well. We have bought several vehicles from this dealership over the years and continue to use the s This dealership continues to treat our family very well. We have bought several vehicles from this dealership over the years and continue to use the service department for all of them. We have had occasion to use the body shop also and they treated us very well too. I would recommend this dealership to anyone who is interested in buying a vehicle, as well as having a vehicle service as they have always handled any issue very promptly! Keeping a customer for this many years speaks very highly of the dealership! More
Other Employees Tagged: Gord Mayer
June 03, 2015
"Great Job" I had problems with my car and Kevin Brooks got me in immediately. He explained the work they did & answered my questions. Kevin is friendly & has g I had problems with my car and Kevin Brooks got me in immediately. He explained the work they did & answered my questions. Kevin is friendly & has great customer skills. I'm very satisfied dealing with Kevin. More
June 01, 2015
recall of parts for my Jeep under warranty This was my first experience at this dealership. Overall the experience was wonderful. An A plus for my service guy Kevin Brooks. Explained everything This was my first experience at this dealership. Overall the experience was wonderful. An A plus for my service guy Kevin Brooks. Explained everything that was done to my Jeep and answered all my questions. Lately you don't see such nice customer service as what I received today. Will definitely be back! More