Keith Kelly
Keith Kelly at Whitby Toyota
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Keith Kelly | Page 13

Business Manager

Whitby Toyota

1025 Dundas Street West
Whitby, ON L1P 1Z1

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4.6
162 Reviews

Hi, I'm Keith. I have been in the car industry for 20+ years, and my many years of experience have given me the understanding to meet the requirements and needs of my clients. I take pride in my quality of work and my ability to make my customers' purchasing experience clear and concise. I am highly knowledgeable in warranties, dealership services and policies, financing, insurance and all after-sales options. When I am not sealing the deal, I enjoy performing with my band. I am also an avid Halloween enthusiast, and look forward to outshining my spook every year! Feel free to reach out to me at any time. I'd be more than happy to answer any questions you may have. Office: 289.539.0376 x 209 Email: keith.kelly@whitbytoyota.com

Dealership Experience

16 yrs, 8 mos

Industry Experience

24 yrs, 9 mos

Specialties & Trainings

Maximizing Performance of Business Managers Pt 1 & 2

OMVIC Certified

View more specialties & trainings

Languages Spoken

English English

Employee Video

4.6

162 Reviews

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162 Reviews of Keith Kelly

May 09, 2017

Dealership Rating
Employee Rating

John Lee Was Awesome I bought a Corolla from John. Very friendly and helpful guy. No pressure and I got exactly what I wanted. I am very happy with my purchase. More

by Chris_Paul
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: John Lee

May 02, 2017

Dealership Rating
Employee Rating

Another great Toyota experience This is my third Toyota Corolla and once again I am very satisfied with Whitby Toyota. Gary Brown is a very knowledgeable salesman and I am very sati More

by oshawa
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Gary Brown

April 06, 2017

Dealership Rating
Employee Rating

Awesome Gary Brown!! Just wanted to say when you visit Whitby Toyota please ask for Gary Brown. He is a fantastic person to work with and he tells it as it is. I don' More

by Jbying
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Gary Brown

Apr 20, 2017

Whitby Toyota responded

What an awesome review for Gary thanks so much! As a dealership we pride ourselves on providing a non-pressure environment for our customers...WE KNOW BUYING A CAR IS A HUGE DECISION! Thanks for choosing Whitby Toyota we really appreciate your business and for leaving such a great review...we look forward to your next visit!

March 01, 2017

Dealership Rating
Employee Rating

Great team John Lee and Keith Kelly, My RAV4 2012 lease was to expire by April 2017. I had the chance to deal with John Lee from Whitby Toyota, who explained to me all the best options I More

by Rizkallah
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: John Lee

Apr 20, 2017

Whitby Toyota responded

Thanks for choosing Whitby Toyota we really appreciate your business and for leaving such a great review...we look forward to your next visit and hope you enjoy your NEW Rav4!

February 28, 2017

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Employee Rating

always work hard to satisfy Purchased a new 2017 Sienna and everyone I dealt with listened to what I needed and totally made it a great experience. All the new features were tho More

by hv1050
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Shawn McCallum

Mar 01, 2017

Whitby Toyota responded

Thanks for choosing Whitby Toyota and for taking the time to leave a review we really appreciate it...we hope you enjoy your NEW Sienna!

February 16, 2017

Dealership Rating
Employee Rating

Very friendly and very helpful. Went out car shopping and Whitby Toyota was my first stop and last stop. Great service and Shawn was very patient with me and answered my questions a More

by Phyl55
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Shawn McCallum

Feb 16, 2017

Whitby Toyota responded

We are very flattered that we were your 1st & last stop!! Thanks choosing Whitby Toyota and for taking the time to leave a review we really appreciate it...We look forward to your next visit!

November 16, 2016

Dealership Rating
Employee Rating

Bought a new highlander The business manager over charge me for a product I purchased with my new Highlander and I brought it to his and the dealer manager/ owner attention a More

by Eqbal
Recommend Dealer
No

Other Employees Tagged: Seth Pillai

Nov 29, 2016

Whitby Toyota responded

Dear Eqbal, I am sorry to hear that you were not satisfied with your experience at our dealership with products added to your vehicle purchase however these products were requested by you to be added to your vehicle at an agreed price before the rust proofing product was added to your vehicle. As discussed, I did speak with Seth and Keith and they had mentioned that your issue was brought to their attention after the extra rust proofing product was added to your vehicle on delivery day of your new Toyota Highlander Keith mentioned that during your request in his office to have rust proofing added to your vehicle on the day of the vehicle purchase you had asked him if you had been provided with the best pricing on the rust proofing and that he stated "Yes" After being assured by Keith that you had received the best pricing on the rust proofing you agreed to the pricing and terms on the rust proofing and signed Bill of Sale for the rust proofing to be added to your New Highlander. After your vehicle delivery Keith mentioned that you provided rust proof pricing from a competing Toyota dealership Bill of Sale from 2 years ago. Keith stated that your Bill of Sale from the competing dealership also included extra admin fees and the Bill of Sale did not indicate the type, quality or any type of warranty associated with the competitor's rust proofing product. Above all, discounts and savings were fully applied to your vehicle purchase with NO admin fees ( which other dealers do charge - we DO NOT) We appreciate your feedback Eqbal, however as per our discussion we did everything preemptive and post-sale possible to meet your needs. Thanks again Eqbal for choosing Whitby Toyota and providing us with your feedback

November 14, 2016

Dealership Rating
Employee Rating

Best Toyota Dealer in GTA!!! Gary was a gem from start to finish. I bought two Toyotas from him over the past few months. He was very knowledgeable and professional throughout the More

by jforoglou
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Gary Brown, Keith Kelly

Dec 03, 2016

Whitby Toyota responded

You are a jem jforoglou THANK YOU!! we really appreciate your business & your loyalty...thanks for choosing us & Happy Holidays!!

November 03, 2016

Dealership Rating
Employee Rating

2017 Toyota Corolla Just recently purchased a 2017 Toyota Corolla from this dealership. Great knowledge about the car. Really appreciated the time Andrew took to show m More

by Love my Corolla!
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Andrew Ward

Dec 03, 2016

Whitby Toyota responded

We are sure happy your loving your NEW Corolla! Thanks very much for your business we really appreciate it & also thanks for taking the time to leave such a wonderful review...we look forward to your next visit!

November 02, 2016

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Employee Rating

An excellent car dealer. I have purchased 3 Toyotas from Whitby Toyota since 2011 and enjoyed excellent service., both in the sales process and for routine maintenance of my v More

by Gordon Dyck
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Andrew Ward

Nov 03, 2016

Whitby Toyota responded

Dear Gordon, Thanks very much for your faith and for choosing us since 2011 we really appreciate your business and loyalty...we look forward to your next visit!

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