Karl Alvarez | Page 52

Top notch Mary Keller is to Ferman BMW what Tom Brady is to the game of football. The service Mary provides is 5 star. From the moment my soninlaw, a long time Mary Keller is to Ferman BMW what Tom Brady is to the game of football. The service Mary provides is 5 star. From the moment my soninlaw, a long time Ferman customer, and I arrived, Mary listened to my request regarding information on a car on the preowned car lot. And, through the process of purchasing the car, Mary followed through on updates on finalizing the purchase. I am very happy I rode with my soninlaw to have his car repaired. Thank you, Ferman, for the class of people you have on your sales floor. Mary Keller is first class! More

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A GREAT Buying Experience Evening purchase, in at 5:45pm, out the door with new vehicle at 8:45. This included an hour plus with a great BMW Genius going over ever vehicle/feat Evening purchase, in at 5:45pm, out the door with new vehicle at 8:45. This included an hour plus with a great BMW Genius going over ever vehicle/feature/& inch of it. As this is the second largest purchase one makes, the time is an investment. We enjoyed our time with Stone, Brian,Karl, AJ & Bob the GM;at the end; immensely. Thoroughly enjoying the car is just a bonus. More

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Excellence service!!! since I walked through the door the staff make feel welcome, they were very attentive and Friendly! I am ver satisfied with my purchase and I truly re since I walked through the door the staff make feel welcome, they were very attentive and Friendly! I am ver satisfied with my purchase and I truly recommend Ferman BMW In Palm Harbor! More

by josecardonapr Verified Customer Verified Customer

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Relationship & Efficiency Our 3rd vehicle from Brian was another great experience. Who knew getting into a new vehicle was enjoyable. Great Job ! The whole staff was so efficie Our 3rd vehicle from Brian was another great experience. Who knew getting into a new vehicle was enjoyable. Great Job ! The whole staff was so efficient in getting us in the new X3. Exceeded our expectations! More

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Thank you Everything was great and no serious complaints at all, except that the entire process was considerably slower than I've encountered before, if I could Everything was great and no serious complaints at all, except that the entire process was considerably slower than I've encountered before, if I could give one level of constructive criticism. From the time we entered the building to leaving with the car was close to 3 1/2 hours. More

by Geoff M. Verified Customer Verified Customer

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Very well done My fifth BMW purchase from dealership. Karl Alvarez has a great team to help you with your purchase and they are very professional. I will recommend t My fifth BMW purchase from dealership. Karl Alvarez has a great team to help you with your purchase and they are very professional. I will recommend to my friends More

by jefffresh11 Verified Customer Verified Customer

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Great experience from start to finish! Superb customer service from Sales to Finance to Delivery!! Tom Berges worked with us to find the right preowned vehicle and introduced us to Matt Cer Superb customer service from Sales to Finance to Delivery!! Tom Berges worked with us to find the right preowned vehicle and introduced us to Matt Cerro who worked a great deal on a 2019 Mini Cooper Countryman S! We closed both deals with Erin Chaparro the Finance Manager who was excellent and worked very hard to put together two great deals!! Thank you to all of the Ferman Team! More

by mad18944 Verified Customer Verified Customer

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Great dealership Ferman BMW is a great dealership and everyone I deal with in every department is always very helpful and attentive. I’m always taken care of in a time Ferman BMW is a great dealership and everyone I deal with in every department is always very helpful and attentive. I’m always taken care of in a timely manner and to the best of their ability. More

by Awdibella Verified Customer Verified Customer

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Very positive experience Very knowledgeable team that helped me get into a new car. Took care if any issues. Went above and beyond. Held true to all promises made. Highly reco Very knowledgeable team that helped me get into a new car. Took care if any issues. Went above and beyond. Held true to all promises made. Highly recommend working with Ferman More

by BLADEZ9 Verified Customer Verified Customer

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Steve Venden & entire team at Ferman is the BEST!!! Steve Venden knows BMW’s like the back of his hand. He strives to understand exactly what you are looking for and most important needs and concerns. H Steve Venden knows BMW’s like the back of his hand. He strives to understand exactly what you are looking for and most important needs and concerns. He pays attention to every little detail and stage of process from showing the car to walking you through finance, warranty, service, etc. I love the entire team here! The service department (Jamie, Jami, is also the best in the industry, making sure your you have superior service in as short of time as possible and are committed to making sure your car is at it’s top condition, without recommending unnecessary services or parts. I will continue to go back! More

by mlp6498 Verified Customer Verified Customer

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